VT3000 - Audio Files Not Playing

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Overview If you have a situation where the pre-recorded audio files or text to speech feature is not playing over Phones, PA System or UHF/VHF/Digital Radios proceed with the instructions below. Generally, this is caused by a user remotely logging into the VersaCall control unit using Windows Remote Desktop. Check all connections for the Phone Modem and Radios, ensure there is power and connections are plugged into the correct area on the Control Unit. The only way to fix this issue is to reboot/restart the VersaCall Control Unit.

Requirements See Requirements Here 1. The VT3000 Core Software installed and running on your system. 2. A Phone Modem or 2-Way Radio Module connected & setup on the VersaCall computer. 3. Physical or Remote Desktop Access to the VersaCall Computer/Server.

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Step 1. From the VersaCall Computer/Server - select the Windows Start Button - select Power - select Restart from the Menu.

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Step 2. After the VersaCall Computer/Server is restarted/rebooted - open the VT3000 web interface – select VT3000 Core Software - log in. Test your Phone Number(s) or Radio Channel(s) CLICK HERE for instructions on testing a Phone Number. CLICK HERE for instructions on testing a Radio Channel.

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Step 3. This issue can be avoided in the future by changing the Windows Remote Desktop settings. CLICK HERE for instructions on changing the Remote Desktop Settings.

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Select a Guide Here Test a Radio Channel Test a Phone Number (Voice) Remote Desktop Setting

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