Difference between revisions of "VT3000 - Access Log Files"

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'''1.''' Open the VT3000 web interface – log in with your user name and password – select Diagnostics – select Logs from the diagnostics page.
'''1.''' Open the VT3000 web interface – log in with your user name and password – select Diagnostics – select Logs from the diagnostics page.
[[File:3131_1.png]][[File:3131_2.png]]


'''2.''' When the Logs page loads you will see a screen similar to the one below.
'''2.''' When the Logs page loads you will see a screen similar to the one below.


     '''a. VersaCall Logs''' – this is selected by default, select this option to see logs concerning the VersaCall system.
[[File:3131_3.png]]
     '''b. System Logs''' – select this option to see logs concerning the system.
 
     '''c. Log File''' – the name of the current log being viewed will show in this field. Use the down arrow on the right to select a different log file.
 
     '''a. VersaCall Logs''' – view logs concerning the VersaCall software.
     '''b. System Logs''' – view logs concerning operating system.
     '''c. Log File''' – shows the name of the selected log. Down arrow will list all log files.


'''3.''' Icons at the top right of the page apply to all log files:
'''3.''' Icons at the top right of the page apply to all log files:


     '''a.''' At the top right side of the page:
     '''a.''' [[File:3131_4.png]] - When icon is faded, logs will refresh every 15 seconds.
    '''b.''' When this icon is faded, the selected log is refreshing every 15 seconds
     '''b.''' [[File:3131_5.png]] - When icon is faded, logs will not refresh.
     '''c.''' When this icon is faded, the selected log is not refreshing.
     '''c.''' [[File:3131_6.png]] - Manually refresh the logs.
     '''d.''' Manually refresh the page showing the latest information recorded in the log.
     '''d.''' [[File:3131_7.png]] - Download a zip file of all logs.
     '''e.''' Select this icon to download a zip file of all current logs.
     '''e.''' [[File:3131_8.png]] - Send a zip file of all current logs to VersaCall. Email must be enabled.
     '''f.''' Select his icon to send a zip file of all current logs directly to VersaCall.
 
'''4.''' Icons to the right side of the Log File field apply to the selected log file:
    '''a.''' [[File:3131_9.png]] - Delete the selected log file.
    '''b.''' [[File:3131_10.png]] - Download a copy of the selected log file.


'''4.'''Icons to the right side of the Log File field apply only to the selected log file:
'''5.''' If you select to download the selected log file, a popup will show at the bottom of the page – click on the Save button. The file will save in the same location as all other downloaded files.
    '''a.''' Select this icon to delete the selected log file.
    '''b.''' Select this icon to download a copy of the selected log file.


4. If you select to download the selected log file, a popup will show at the bottom of the page – click on the Save button. The file will save in the same location as all other downloaded files.
[[File:3131_11.png]]


5. If you select to download all of the current log files, the popup will be the same except it will list “VT3000Logs.zip” as the file name. The procedure to save is the same as above.


6. If you select to send the log files through the email icon, there will be no pop up. A message will appear after the email has been sent specifying if it was successful or not.
'''6.''' If you select to download all of the current log files, the popup will be the same except it will list “VT3000Logs.zip” as the file name. The procedure to save is the same as above.


Follow the instructions given by the technician on how to get the log files to us the best way.
'''7.''' If you select to send the log files to VersaCall, a message will appear after the email has been sent specifying if it was successful.

Revision as of 14:21, 17 May 2017

When a VersaCall Technician is assisting you with an issue they may ask for your Log File(s).

1. Open the VT3000 web interface – log in with your user name and password – select Diagnostics – select Logs from the diagnostics page.

3131 1.png3131 2.png


2. When the Logs page loads you will see a screen similar to the one below.

3131 3.png 


    a. VersaCall Logs – view logs concerning the VersaCall software.
    b. System Logs – view logs concerning operating system.
    c. Log File – shows the name of the selected log. Down arrow will list all log files.

3. Icons at the top right of the page apply to all log files: 

    a. 3131 4.png - When icon is faded, logs will refresh every 15 seconds.
    b. 3131 5.png - When icon is faded, logs will not refresh.
    c. 3131 6.png - Manually refresh the logs.
    d. 3131 7.png - Download a zip file of all logs.
    e. 3131 8.png - Send a zip file of all current logs to VersaCall. Email must be enabled.

4. Icons to the right side of the Log File field apply to the selected log file: 

    a. 3131 9.png - Delete the selected log file.
    b. 3131 10.png - Download a copy of the selected log file.

5. If you select to download the selected log file, a popup will show at the bottom of the page – click on the Save button. The file will save in the same location as all other downloaded files.

3131 11.png


6. If you select to download all of the current log files, the popup will be the same except it will list “VT3000Logs.zip” as the file name. The procedure to save is the same as above.

7. If you select to send the log files to VersaCall, a message will appear after the email has been sent specifying if it was successful.

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