Difference between revisions of "VT3000 - Audio Files Not Playing"

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m (SupportAdmin moved page Fix Audio Files Not Playing to Audio Files Not Playing - (VT300) without leaving a redirect)
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If you have a situation where the pre-recorded audio files are not being played over phones, PA or radios proceed with the instructions below. This is usually caused by a user logging into the VersaCall system with Windows Remote Desktop. Please see the guide under entitled Remote Desktop Settings.
==Overview==
If you have a situation where the pre-recorded audio files or the text to speech feature is not being played over phones, PA or radios proceed with the instructions below. Generally, this is caused by a user logging into the VersaCall control unit with Windows Remote Desktop. Ensure all connections to the audio hardware is plugged in to the correct locations on the control unit.


1. In order to correct the problem you must restart the VersaCall computer. Use either Remote Desktop or be physically at the VersaCall computer. Click on the Windows Start button – click on the arrow button on the right next to the Shut Down field – a menu will appear – click on Restart.
===Instructions===


2. If you are asked if you want to restart the computer answer YES.
'''1.''' The control unit must be restarted to reset the audio settings. Use the VersaCall control unit directly. Select the Windows Start button – select arrow button next to the Shut Down field – select Restart from the drop down menu.


3. Once the system has restarted you will see the Windows Login screen – login in with the user name and password.
'''2.''' Select YES on the confirmation screen.


4. When this is complete we suggest running a test. See the guide entitled Test an Audio file for further instructions. If the file still does not play contact VersaCall Support.
'''3.''' Login in with the Windows user name and password.
 
'''4.''' Use the communications section of VT3000 to test the audio device. See [Test an Audio File - (VT3000] for instructions. If the audio is still not working contact VersaCall Support for further assistance.

Revision as of 02:56, 2 June 2017

Overview

If you have a situation where the pre-recorded audio files or the text to speech feature is not being played over phones, PA or radios proceed with the instructions below. Generally, this is caused by a user logging into the VersaCall control unit with Windows Remote Desktop. Ensure all connections to the audio hardware is plugged in to the correct locations on the control unit.

Instructions

1. The control unit must be restarted to reset the audio settings. Use the VersaCall control unit directly. Select the Windows Start button – select arrow button next to the Shut Down field – select Restart from the drop down menu.

2. Select YES on the confirmation screen.

3. Login in with the Windows user name and password.

4. Use the communications section of VT3000 to test the audio device. See [Test an Audio File - (VT3000] for instructions. If the audio is still not working contact VersaCall Support for further assistance.

Retrieved from "http://support.versacall.com/index.php?title=VT3000_-_Audio_Files_Not_Playing&oldid=1493"