Difference between revisions of "VRS - Resolve Time"

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(Created page with "=Average Resolve Time= Reports generated with this template show on average how long it takes to resolve an issue after support personnel is acknowledged. The Resolve times ca...")
 
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=Average Resolve Time=
{|style="margin:auto; width: 800px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
Reports generated with this template show on average how long it takes to resolve an issue after support personnel is acknowledged. The Resolve times can be profiled by setting thresholds for good, ok, and bad resolve times
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|<big>'''Overview'''</big>
=Example=
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[[File:ResolutionTime.png]]
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|Reports generated with this template show on average how long it takes to resolve an issue after support has acknowledged the Alarm/Call. The Resolve times can be profiled by setting thresholds for average/good time and bad/below average time.
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|<big>'''Template Example'''</big>
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|[[File:ResolutionTime.png|center|800px]]
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Revision as of 19:00, 8 April 2022

Overview
Reports generated with this template show on average how long it takes to resolve an issue after support has acknowledged the Alarm/Call. The Resolve times can be profiled by setting thresholds for average/good time and bad/below average time.





Template Example
ResolutionTime.png





Help by Category
Step by Step Guides
[Submit a Ticket]
[Training Videos]