Difference between revisions of "VT3000 - Clear a Call in Active Information"

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|<big>'''Overview'''</big>
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!style="text-align: left;"|<big>'''Overview'''</big>
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|Occasionally you may get a call that gets stuck in the system even though you have cleared it at the physical station it stays active on the computer/server. This generally happens when the communication between the module and the system gets interrupted. There are many reasons for the interruptions, we want to be concerned when we see it happen multiple times in a day or week. If you experience multiple issues at this level, please contact VersaCall support so that we can investigate further.
|Occasionally you may get a call that gets stuck in the system even though you have cleared it at the physical station it stays active on the computer/server. This generally happens when the communication between the module and the system gets interrupted. There are many reasons for the interruptions, we want to be concerned when we see it happen multiple times in a day or week. If you experience multiple issues at this level, please contact VersaCall support so that we can investigate further.
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|<big>'''Requirements'''</big>
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!style="text-align: left;"|<big>'''Requirements'''</big>
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|style="text-align: center;" | '''See Requirements Here'''
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|'''1.'''  The VT3000 Core Software installed and running on your system.
|'''1.'''  The VT3000 Core Software installed and running on your system.
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|'''4.'''  At least one Monitoring Point active on a device.
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=<big>'''Video'''</big>=
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[[File:Active Info Clear Alarms.mkv|border|775px]]
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=<big>'''Instructions'''</big>=
=<big>'''Instructions'''</big>=
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!<span style="font-size:150%; color:#0645ad;">Related - Step by Step Guides</span>
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|style="text-align: center;" | '''Select a Guide Here'''
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|[[VT3000 - Active Information|Active Information Overview]]
|[[VT3000 - Active Information|Active Information Overview]]
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!<span style="font-size:150%; color:#0645ad">Additional Help</span>
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|[[File:LinkedIn.png|Follow Us On LinkedIn|link=https://www.linkedin.com/company/versacall-technologies-inc-/mycompany/]]
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Revision as of 15:35, 26 September 2022

Call Now 858-677-6766 SubmitTckBtn.png EmailUsBtn.png



Overview
Occasionally you may get a call that gets stuck in the system even though you have cleared it at the physical station it stays active on the computer/server. This generally happens when the communication between the module and the system gets interrupted. There are many reasons for the interruptions, we want to be concerned when we see it happen multiple times in a day or week. If you experience multiple issues at this level, please contact VersaCall support so that we can investigate further.


Requirements
See Requirements Here
1. The VT3000 Core Software installed and running on your system.
2. A Coordinator must be setup, powered and communicating with the VT3000 Core Software.
3. At least one Device installed and communicating with the system.
4. At least one Monitoring Point active on a device.


Video
File:Active Info Clear Alarms.mkv


Instructions


Step 1
Open the VT3000 web interface – log in – select Active Information.
3130 1.png



Step 2
The Active Information page will open showing all the current active calls. Find the call that is stuck on your system.
ClearAct1.png



Step 3
The Monitoring Point will not longer display in Active Information. If the Monitoring Point was active on the device, it will now be cleared as well.
ClearAct2.png



RelatedHowTos.png
Select a Guide Here
Active Information Overview



SearchHeader.png

 



VC Footer.png
Follow Us On LinkedIn View our Blog



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