Difference between revisions of "VT3000 - Clear a Call in Active Information"

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(Created page with "=Overview= Occasionally you may get a call that gets stuck in the system even though you have cleared it at the physical station it stays active on the computer/server. This g...")
 
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=Overview=
{|style="background:transparent; color:black" border="0" height="230" align="center" valign="bottom"
Occasionally you may get a call that gets stuck in the system even though you have cleared it at the physical station it stays active on the computer/server. This generally happens when the communication between the module and the system gets interrupted. There are many reasons for the interruptions, we want to be concerned when we see it happen multiple times in a day or week. If you experience multiple issues at this level, please contact VersaCall support so that we can investigate further.
|+style="background:transparent|
 
|-align="center"
 
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=Requirements=
|[[Image:CallUsBtn.png|Call Now 858-677-6766]]
 
|
'''1.''' VT3000 Core software installed and running on the system.
|[[Image:SubmitTckBtn.png|link=https://www.versacall.com/customer-support/service-ticket]]
 
|
'''2.''' Coordinator installed and running on the system.
|[[Image:EmailUsBtn.png|link=mailto:[email protected]?Subject=Help%20Needed%20Wiki&body=Type%20Message%20Here]]
 
|}
'''3.''' At least one Device installed and communicating with the system.
<br>
 
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'''4.''' At least one active Monitoring Point.
----
 
<br>
'''5.''' Permission to access Active Information.
[[File:GeneralHeader.png]]
 
<br>
'''6.''' Permission to Clear Monitoring Points in Active Information.
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
 
|<big>'''Overview'''</big>
=Instructions=
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
'''1.''' Open the VT3000 web interface – log in – select Active Information.
|-
 
|Occasionally you may get a call that gets stuck in the system even though you have cleared it at the physical station it stays active on the computer/server. This generally happens when the communication between the module and the system gets interrupted. There are many reasons for the interruptions, we want to be concerned when we see it happen multiple times in a day or week. If you experience multiple issues at this level, please contact VersaCall support so that we can investigate further.
<gallery widths=100>
|}
File:3130 1.png
|}
</gallery>
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
'''2.''' The Active Information page will open showing all the current active calls. Find the call that is stuck on your system.
|<big>'''Requirements'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
<gallery widths=403 heights=78>
|valign="top" |
File:ClearAct1.png
{| class="wikitable mw-collapsible mw-collapsed" width="775px;"
</gallery>
|-
 
|style="text-align: center;" | '''See Requirements Here'''
 
|-
'''3.''' The Monitoring Point will not longer display in Active Information. If the Monitoring Point was active on the device, it will now be cleared as well.
|'''1.''' The VT3000 Core Software installed and running on your system.
 
|-
<gallery widths=646 heights=60>
|'''2.''' A Coordinator must be setup, powered and communicating with the VT3000 Core Software.
File:ClearAct2.png
|-
</gallery>
|'''3.''' At least one Device installed and communicating with the system.
 
|-
 
|'''4.''' At least one Monitoring Point active on a device.
 
|}
=Step by Step Guides=
|}
 
|}
[[VT3000 - Active Information|Active Information Page]]
<br>
 
----
 
----
 
<br>
=Having Trouble?=
[[File:VideoHeader.png]]
 
<br>
<gallery widths=150px>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
File:ticketicon.png|Submit a Service Ticket|link=https://www.versacall.com/customer-support/service-ticket/
|-
</gallery>
|<big>'''Video'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|align=center|<embedvideo service="youtube">https://www.youtube.com/watch?v=zRTzLMMHUk8</embedvideo>
|}
|}
<br>
----
----
<br>
[[File:InstructionHeader.png]]
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 1'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Open the VT3000 web interface – log in – select Active Information.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|[[File:3130 1.png]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 2'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|The Active Information page will open showing all the current active calls. Find the call that is stuck on your system.
{|style="margin:left;"
|valign="top" |
{||class="wikitable" style="background:white;"
|-
|[[File:ClearAct1.png|center]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 3'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|The Monitoring Point will not longer display in Active Information. If the Monitoring Point was active on the device, it will now be cleared as well.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; text-align: left; width: 646px;"
|-
|[[File:ClearAct2.png]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:auto;"
|+
[[File:RelatedHowTos.png|center]]
|align="center" |
{| class="wikitable mw-collapsible mw-collapsed" width="400px;"
|-
|style="text-align: center;" | '''Select a Guide Here'''
|-
|[[VT3000 - Active Information|Active Information Overview]]
|}
|}
<br>
----
<br>
{|style="margin:auto;"
|+
[[File:SearchHeader.png|center]]
|align="center" |
{|class="wikitable"
|-
|<inputbox>type=search</inputbox>
|}
|}
<br>
----
<br>
[[File:VC Footer.png|center]]
{|style="background:transparent; color:black" border="0" height="200" align="center" valign="bottom" cellpadding=10px cellspacing=10px
|+style="background:transparent|
|-align="center"
|
|[[File:LinkedIn.png|Follow Us On LinkedIn|link=https://www.linkedin.com/company/versacall/]]
|
|[[File:BlogIcon.png|View our Blog|link=https://www.versacall.com/blog/]]
|}
<br>
----
<br>
[[Category:VT3000 Core Software]]
[[Category:Active Information]]

Latest revision as of 19:08, 20 April 2023

Call Now 858-677-6766 SubmitTckBtn.png EmailUsBtn.png



GeneralHeader.png

Overview
Occasionally you may get a call that gets stuck in the system even though you have cleared it at the physical station it stays active on the computer/server. This generally happens when the communication between the module and the system gets interrupted. There are many reasons for the interruptions, we want to be concerned when we see it happen multiple times in a day or week. If you experience multiple issues at this level, please contact VersaCall support so that we can investigate further.


Requirements
See Requirements Here
1. The VT3000 Core Software installed and running on your system.
2. A Coordinator must be setup, powered and communicating with the VT3000 Core Software.
3. At least one Device installed and communicating with the system.
4. At least one Monitoring Point active on a device.



VideoHeader.png

Video



InstructionHeader.png

Step 1
Open the VT3000 web interface – log in – select Active Information.
3130 1.png



Step 2
The Active Information page will open showing all the current active calls. Find the call that is stuck on your system.
ClearAct1.png



Step 3
The Monitoring Point will not longer display in Active Information. If the Monitoring Point was active on the device, it will now be cleared as well.
ClearAct2.png



RelatedHowTos.png
Select a Guide Here
Active Information Overview



SearchHeader.png

 



VC Footer.png
Follow Us On LinkedIn View our Blog



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