Difference between revisions of "VT3000 - Clear a Call in Active Information"

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=<big>'''Instructions'''</big>=
=Instructions=  
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'''1.''' Open the VT3000 web interface – log in – select Active Information.
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|<big>'''Step 1'''</big>
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|Open the VT3000 web interface – log in – select Active Information.
 
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'''2.''' The Active Information page will open showing all the current active calls. Find the call that is stuck on your system.
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File:ClearAct1.png
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'''3.''' The Monitoring Point will not longer display in Active Information. If the Monitoring Point was active on the device, it will now be cleared as well.
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File:ClearAct2.png
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|<big>'''Step 2'''</big>
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|The Active Information page will open showing all the current active calls. Find the call that is stuck on your system.
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|[[File:ClearAct1.png|center]]
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|<big>'''Step 3'''</big>
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|The Monitoring Point will not longer display in Active Information. If the Monitoring Point was active on the device, it will now be cleared as well.
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|[[File:ClearAct2.png]]
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[[Category:VT3000 Core Software]]
[[Category:Active Information]]

Revision as of 16:07, 5 October 2021

Overview
Occasionally you may get a call that gets stuck in the system even though you have cleared it at the physical station it stays active on the computer/server. This generally happens when the communication between the module and the system gets interrupted. There are many reasons for the interruptions, we want to be concerned when we see it happen multiple times in a day or week. If you experience multiple issues at this level, please contact VersaCall support so that we can investigate further.
Requirements
1. The VT3000 Core Software installed and running on your system.
2. A Coordinator must be setup, powered and communicating with the VT3000 Core Software.
3. At least one Device installed and communicating with the system.
4. At least one Monitoring Point active on a device.

Instructions


Step 1
Open the VT3000 web interface – log in – select Active Information.
3130 1.png



Step 2
The Active Information page will open showing all the current active calls. Find the call that is stuck on your system.
ClearAct1.png



Step 3
The Monitoring Point will not longer display in Active Information. If the Monitoring Point was active on the device, it will now be cleared as well.
ClearAct2.png



Related - Step by Step Guides
Active Information Overview
Additional Help
Submit a Ticket - https://www.versacall.com/customer-support/service-ticket
Training Videos - https://www.versacall.com/training

 



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