VT3000 - Audio Files Not Playing

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Overview

If you have a situation where the pre-recorded audio files or the text to speech feature is not being played over phones, PA or radios proceed with the instructions below. Generally, this is caused by a user logging into the VersaCall control unit with Windows Remote Desktop. Ensure all connections to the audio hardware is plugged in to the correct locations on the control unit.

Instructions

1. The control unit must be restarted to reset the audio settings. Use the VersaCall control unit directly. Select the Windows Start button – select arrow button next to the Shut Down field – select Restart from the drop down menu.

2. Select YES on the confirmation screen.

3. Login in with the Windows user name and password.

4. Use the communications section of VT3000 to test the audio device. See Test an Audio File - (VT3000 for instructions. If the audio is still not working contact VersaCall Support for further assistance.

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