VT3000 - Access Log Files

Overview

When a VersaCall Technician is troubleshooting an issue he/she may require the Log File(s) from the system.

Instructions

1. Open the VT3000 web interface – log in with your user name and password – select Diagnostics – select Logs from the diagnostics page.

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2. When the Logs page loads you will see a screen similar to the one below.

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    a. VersaCall Logs – view logs concerning the VersaCall software.
    b. System Logs – view logs concerning operating system.
    c. Log File – shows the name of the selected log. Down arrow will list all log files.

3. Icons at the top right of the page apply to all log files:

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  Auto-Refresh

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  Do Not Refresh

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  Refresh

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  Download

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  Send to VersaCall

4. Icons to the right side of the Log File field apply to the selected log file:

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  Delete Log

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  Download Log

5. If you select to download the selected log file, a popup will show at the bottom of the page – click on the Save button. The file will save in the same location as all other downloaded files.

6. If you select to download all of the current log files, the popup will be the same except it will list “VT3000Logs.zip” as the file name. The procedure to save is the same as above.

7. If you select to send the log files to VersaCall, a message will appear after the email has been sent specifying if it was successful.

Having Trouble?

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  Submit a Service Ticket