VT3000 Device Status

From Versacall Support
Revision as of 14:17, 19 September 2022 by SupportAdmin (talk | contribs)
Jump to navigation Jump to search
Call Now 858-677-6766 SubmitTckBtn.png EmailUsBtn.png



Overview
This section is used to view the status of devices communicating with the system, identify issues with communication, identify issues with the device, send configurations, update firmware and send special commands. The page has eight separate columns representing specific data.



Product & Device Name
The first 2 items on the Device Status page table will be Product and Device Name.
DStatus1.png
Product - this column will show the type of device along with the firmware version loaded.
Device Name - this column will show the name of the device based on the configuration loaded onto the device.



Network & Address
The 3rd & 4th items on the Device Status page table will be Network Name & Mesh Address.
DStatus2.png
Network - this column shows which coordinator the device is communicating with. If there are multiple coordinators there will be multiple network names,
Address - this column shows the mesh address of the device. This is helpful in identifying non-configured devices.



Last Heard From & Status
The 5th & 6th items on the Device Status page table will be Last Heard From and Status of the device.
DStatus3.png
Last Heard From - this column shows the amount of time the has elapsed since the device last communicated with the system. Any device that has not communicated with the system within the last 30 minutes will have red text. This is done to alert the user to a problem with the device.
Status - there are multiple icons that can appear in the column. Each icon represents a different problem or device status - icon list below.
Battery Life
DSIcon1.png
DSIcon2.png
DSIcon3.png
Battery life is above 75% - only applies to battery powered Call Station. Battery life is above 50% - only applies to battery powered Call Station. Battery life is below 25% - only applies to battery powered Call Station.
Signal Strength
DSIcon4.png
DSIcon5.png
After a coverage test - icon will appear if 100% of packets received. After a coverage test - icon will appear if less than 100% of packets received.
Other
DSIcon6.png
DSIcon7.png
DSIcon8.png
Coordinator Disconnected - icon will appear if the control unit cannot connect to the coordinator. Mini SD Card is Bad - icon indicates the Mini SD Card in the module needs to be replaced. Communications Not Received - icon appears when the system sends communications but the device does not receive the communication.
DSIcon9.png
3181 39.png
Duplicate - icon appears when multiple devices have the same configuration. The device is being Monitored for problems or issues.



Details & Options
The last section of the status table has 2 links to other pages.
Details
DStatusDetails.png
Information - provides information related to the mesh radio - only used by VersaCall Technicians.
File Transfers - provides information related to the file transfers rate, size and speed.
Coverage - provides information related to coverage tests during or after a test is initiated.
Components - provides information related to modules attached to devices (touch screens, bar code scanners, etc.).
Settings - provides information related to mesh radio settings - only used by VersaCall Technicians.
Options
DStatusOptions.png
Configuration - use this area to select and upload device configurations.
Firmware - use this area to select and upload firmware.
Commands - VersaCall Technicians use this section to send specific commands to devices.



SearchHeader.png

 



VC Footer.png
Follow Us On LinkedIn View our Blog
Retrieved from "http://support.versacall.com/index.php?title=VT3000_Device_Status&oldid=8316"