Difference between revisions of "Main Page"

From Versacall Support
Jump to navigation Jump to search
 
(24 intermediate revisions by the same user not shown)
Line 1: Line 1:
[[File:Home1.png|center]]
[[File:HomeHeader.png|center|link=Main Page]]
 
<BR>
 
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
 
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''Support'''</span>
 
::<span style="color:#90A4AE; font-size:130%">'''Call Support at 858-677-6766 ext. 210'''</span>
[[Image:MAIN 3000.png|frame|left|link=VT3000_Home|Core Software]]
<div style="padding-left:30px;">
 
<gallery widths=255px heights=77px>
 
Image:SubmitTckBtn.png|link=https://www.versacall.com/customer-support/service-ticket
 
Image:EmailUsBtn.png|link=Main Page
 
Image:WhyVCBtn.png|link=https://www.versacall.com/why-versacall/
 
</gallery>
 
</div>
 
</div>
 
<BR>
The VT3000 software is the core of the VT3000 system. This program is used to set up outputs, routes, devices and schedules as well as linking with other hardware (coordinator, paging transmitter, radio, etc.).
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
 
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''Quick Links'''</span>
 
<div style="padding-left:30px;">
 
<gallery widths=255px heights=77px>
[[Image:MAIN_VP.png|frame|left|link=Virtual_Panels_IV|Panels Software]]
Image:HowToIcon.png|link=VT3000 How To Guides
 
Image:InstallIcon.png|link=Installation
 
Image:VideoIcon.png|link=https://www.versacall.com/training/
 
</gallery>
 
</div>
 
</div>
 
<BR>
 
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
 
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''Module Information (Hardware)'''</span>
The Virtual Panels IV software is used to create and generate displays that will show real-time information. This information is gathered from the devices that are set up in the VT3000 core software and communicating with the system.
<div style="padding-left:30px;">
 
<gallery widths=150px heights=150px perrow=3>
 
Image:Home-CS-1.png|<div style="text-align: center; color:#90A4AE">'''Call Station'''</div>|link=Home - Call Station
[[Image:MAIN_VRS.png|frame|left|link=VersaCall_Reporting_Software_II|Reporting Software]]
Image:Home-BSC-1.png|<div style="text-align: center; color:#90A4AE">'''BSC'''</div>|link=Home - BSC
 
Image:Home-PSM-1.png|<div style="text-align: center; color:#90A4AE">'''PSM'''</div>|link=Home - PSM
 
</gallery>
 
</div>
 
</div>
 
<BR>
 
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
 
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''Module Information (Software/PC)'''</span>
 
<div style="padding-left:30px;">
 
<gallery widths=150px heights=150px perrow=3>
 
Image:Home-PCCS-1.png|<div style="text-align: center; color:#90A4AE">'''Call Station'''</div>|link=Home - PC Call Station
 
Image:Home-PCBSC-1.png|<div style="text-align: center; color:#90A4AE">'''BSC'''</div>|link=Home - PC BSC
 
Image:Home-PCIM-1.png|<div style="text-align: center; color:#90A4AE">'''PSM'''</div>|link=Home - PC Input Module
 
</gallery>
The VRS II software is used to create reports showing accumulated data. The data is gathered from the devices that are setup in the VT3000 core software. Based on the actions, generated by operators, initiated on the module information is recorded in the VT3000 data base.
</div>
----
</div>
 
<BR>
=Step by Step Guides=
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
 
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''Hardware Information'''</span>
==VT3000==
<div style="padding-left:30px;">
Click on the name of the guide to view.
<gallery widths=150px heights=88px perrow=3>
 
Image:ComputerIcon.png|<div style="text-align: center; color:#90A4AE">'''Computer/Server (Control Unit)'''</div>|link=Home - Computer Server
===Software===
Image:CoordIcon.png|<div style="text-align: center; color:#90A4AE">'''Coordinator'''</div>|link=Home - Coordinator
 
Image:PageTransIcon.png|<div style="text-align: center; color:#90A4AE">'''Paging Transmitter'''</div>|link=Home - Paging Transmitter
====Outputs====
Image:ModemIcon.png|<div style="text-align: center; color:#90A4AE">'''Phone Modem'''</div>|link=Home - Phone Modem
 
Image:AdroidIcon.png|<div style="text-align: center; color:#90A4AE">'''Android Device'''</div>|link=Home - Android Device
[[VT3000 - Add Cell Phone (Text Message)|Add a Cell Phone (Text Message)]]
Image:RadioIcon.png|<div style="text-align: center; color:#90A4AE">'''2 Way Radio'''</div>|link=Home - 2 Way Radio
 
Image:RepeaterIcon.png|<div style="text-align: center; color:#90A4AE">'''Repeater'''</div>|link=Home - Repeater
[[VT3000 - Add Email|Add an Email]]
Image:AudioIcon.png|<div style="text-align: center; color:#90A4AE">'''Wireless Audio Module'''</div>|link=Home - Wireless Audio Module
 
Image:LightIcon.png|<div style="text-align: center; color:#90A4AE">'''Wireless Lights Module'''</div>|link=Home - Wireless Lights Module
[[VT3000 - Add Pager|Add a Pager]]
</gallery>
 
</div>
[[VT3000 - Add Radio Channel|Add a Radio Channel]]
</div>
 
<BR>
[[VT3000 - Add Audio File|Add an Audio File]]
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
 
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''Manuals - PDF'''</span>
[[VT3000 - Delete Audio File|Delete an Audio File]]
<BR>
 
<BR>
[[VT3000 - Play Audio on Wireless Audio Device|Play Audio on Wireless Audio Device]]
<div style="width: 300px; height: 150px; box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:5px; background:#ebf4fa;">
 
:[[Image:Home-VT3000-1.png|200px|link=Main Page]]
[[VT3000 - Test - Email Address|Test an mail Address]][[VT3000 - Test - Pager Coverage|Test a Pager/Coverage]]
:<span style="font-size:120%; line-height: 3.5em; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VT3000 Core|'''Online Manual''']]</span>
 
:[http://support.versacall.com/images/c/c8/VT3000_Manual.pdf <span style="font-size:120%; line-height: 3.5em; border:thin solid #90A4AE; border-radius:5px; padding:5px">'''PDF Manual'''</span>]
[[VT3000 - Test - Radio Channel|Test a Radio Channel]]
</div>
 
<BR>
[[VT3000 - Test - Text Message|Test a Cell Phone (Text Message)]]
<div style="width: 300px; height: 150px; box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:5px; background:#ebf4fa;">
 
:[[Image:Home-VPIV-1.png|150px|link=Main Page]]
[[VT3000 - Test - Audio File|Test an Audio File]]
:<span style="font-size:120%; line-height: 3.5em; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[Virtual Panels IV|'''Online Manual''']]</span>
 
:[http://support.versacall.com/images/4/4d/VPIV_Manual.pdf<span style="font-size:120%; line-height: 3.5em; border:thin solid #90A4AE; border-radius:5px; padding:5px">'''PDF Manual'''</span>]
[[VT3000 - Program a Pager - Capcode|Program a Pager Cap Code]]
</div>
 
<BR>
[[VT3000 - Print Out - Output|Create a Print Out for Outputs]]
<div style="width: 300px; height: 150px; box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:5px; background:#ebf4fa;">
 
:[[Image:Home-VRSII-1.png|150px|link=Main Page]]
 
:<span style="font-size:120%; line-height: 3.5em; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VersaCall Reporting Software II|'''Online Manual''']]</span>
====Configuration====
:[http://support.versacall.com/images/a/ab/VRS_II_Manual.pdf<span style="font-size:120%; line-height: 3.5em; border:thin solid #90A4AE; border-radius:5px; padding:5px">'''PDF Manual'''</span>]
 
</div>
[[VT3000 - Add Call Station|Add a Call Station]]
<BR>
 
</div>
[[VT3000 - Add Wireless Audio Module (MP3)|Add a Wireless Audio Module (MP3)]]
<BR>
 
<div style="box-shadow: 0 0 10px 0 #b1d5ee inset; border-radius:5px; padding:10px; padding-left:20px; background:#ebf4fa;">
[[VT3000 - Add Wireless Light Module|Add a Wireless Light Module]]
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:10px;">'''Keyword Search'''</span>
 
{|style="margin:auto;"
[[VT3000 - Use Lights on Wireless Device|Setup the Use of Lights on a Wireless Light Module]]
{|class="wikitable" style="align:center; width:600px;"
 
|-
[[VT3000 - Add Communications (Alarm)|Add a Communications Path to an Alarm]]
!<span style="color:#0054a6; font-size:120%"><big>Type Subject or Key Word to Query Archives</big></span>
 
|-
[[VT3000 - Add Data Field|Add a Data Field]]
|<inputbox>type=search</inputbox>
 
|}
[[Setup an Add-On Light Stack]]
|}
 
</div>
[[VT3000 - Add Indicators (PSM)|Add Indicators to a PSM]]
<br>
 
[[File:VC Footer.png|center|link=Main Page]]
[[VT3000 - Add Process|Add a Process]]
{|style="background:transparent; color:black" border="0" height="200" align="center" valign="bottom" cellpadding=10px cellspacing=10px
 
|+style="background:transparent|
[[VT3000 - Add Route|Add a Route]]
|-align="center"
 
|
[[VT3000 - Add Shared List|Add a Shared List]]
|[[File:LinkedIn.png|Follow Us On LinkedIn|link=https://www.linkedin.com/company/versacall/]]
 
|
[[VT3000 - Add Shifts/Schedule|Add a Schedule with Shifts]]
|[[File:BlogIcon.png|View our Blog|link=https://www.versacall.com/blog/]]
 
|}
[[VT3000 - Create Filter Group|Create a Filter Group]]
 
[[VT3000 - Add Wired Contact (Alarm)|Setup a Wired Contact (Alarm)]]
 
[[VT3000 - Add Wired Input (Count)|Setup a Wired Contact (Count)]]
 
[[VT3000 - Print Out - Device Configuration|Create a  Print Out for Device Configuration]]
 
[[VT3000 - Print Out - Route|Create a Print Out for Routes]]
 
[[VT3000 - Print Out - Schedule|Create a Print Out for Schedules]]
 
[[VT3000 - Print Out - Shared List|Create a Print Out for Shared Lists]]
 
 
====Diagnostics====
 
[[VT3000 - Access Log Files|Access the Log Files]]
 
[[Active Information|Access Active Information]]
 
[[VT3000 - Device Status|Access Device Status]]
 
[[VT3000 - Change Isolation Code|Change the Isolation Code]]
 
[[VT3000 - Update Configuration - Call Station|Update the Configuration for a Call Station]]
 
[[VT3000 - Update Configuration - TIM, PSM, BSC|Update the Configuration for a TIM, PSM or BSC]]
 
[[VT3000 - Update Firmware - Wireless|Update Device Firmware Wirelessly]]
 
 
====Administration====
 
[[VT3000 - Add User|Add a User]]
 
[[VT3000 - Add User Group|Add a User Group]]
 
[[VT3000 - Back Up Database|Back Up a Database]]
 
[[VT3000 - Restart Service|Restart a Service]]
 
[[VT3000 - Setup - Email Server (SMTP)|Setup the Email Server (SMTP) - Settings]]
 
 
===Hardware===
 
====Components & Devices====
 
[[VT3000 - Install Coordinator - USB|Install a USB Coordinator]]
 
[[VT3000 - Instal Coordinator - Remote - Same Subnet|Install a  Remote Coordinator on the Same Subnet]]
 
[[VT3000 - Install Coordinator - Remote - Different Subnet|Install a Remote Coordinator on a Separate/Different Subnet]]
 
[[VT3000 - Install Paging Transmitter - USB|Install a USB Paging Transmitter]]
 
[[VT3000 - Install Paging Transmitter - Remote - Same Subnet|Install a Remote Paging Transmitter on the Same Subnet]]
 
[[VT3000 - Install Paging Transmitter - Remote - Different Subnet|Install a Remote Paging Transmitter on a Separate/Different Subnet]]
 
[[VT3000 - Install Repeater|Install a New Repeater]]
 
[[VT3000 - Replacement - Touch Screen|Replacing a Touch Screen for PSM, TIM or BSC]]
 
[[VT3000 - Update Firmware - Call Station|Update the Firmware on a Call Station]]
 
[[VT3000 - Update Firmware - Manually|Manually Update Firmware for a Device]]
 
[[VT3000 - Wired Input Connection (IO Module)|Connecting a Wired Input to an IO Module]]
 
 
====Control Unit====
 
[[VT3000 - Install - Pre-Requisites|IIS & SQL Server Settings]]
 
[[VT3000 - Install - Virtual Client|Installing the VersaCall Virtual Client]]
 
[[VT3000 - Static IP Address (Control Unit)|Setting Up a Static IP Address]]
 
[[VT3000 - Windows Firewall (Configuration)|Proper Windows Firewall Settings for VT3000 Service]]
----
 
 
==Virtual Panels==
 
[[VPIV - Tags|Tags Addendum]]
 
[[VPIV - Upload an Image|Upload an Image to VPIV]]
 
[[VPIV - Edit or Remove an Image|Edit or Remove an Image Uploaded to VPIV]]
 
[[VPIV - Create/Edit a Defined Color|Creating & Editing Defined Colors]]
 
[[VPIV - Create/Edit Rotating Panels|Creating & Editing a Rotating Panels]]
 
[[VPIV - Create a Messaging Panel|Creating & Editing a Message Panel]]
 
[[VPIV - Create an Andon Table Panel|Creating & Editing an Andon Table Panel]]
 
[[VPIV - Create an Andon Grid Panel|Creating & Editing an Andon Grid Panel]]
 
[[VPIV - Create an Performance Table Panel|Creating & Editing an Performance Table Panel]]
 
----
 
 
==VersaCall Reporting Software==
 
[[VRS - Create an Availability Report|Run an Availability Report]]
 
[[VRS - Create an Average Resolve Time Report|Run an Average Resolve Time Report]]
 
[[VRS - Create an Average Response Time Report|Run an Average Response Time Report]]
 
[[VRS - Create a Downtime Barchart Report|Run a Downtime Barchart Report]]
 
[[VRS - Create a Downtime Break Down Report|Run a Downtime Break Down Report]]
 
[[VRS - Create a Downtime Percent Report|Run a Downtime Percent Report]]
 
[[VRS - Create a Downtime Pie Chart Report|Run a Downtime Pie Chart Report]]
 
[[VRS - Create a Downtime by Reason Code Report|Run a Downtime by Reason Code Report]]
 
[[VRS - Create an Equipment Timeline Report|Run an Equipment Timeline Report]]
 
[[VRS - Create an Export to Excel Report|Run an Export to Excel Report]]
 
[[VRS - Create a Number of Incidents Report|Run a Number of Incidents Report]]
 
[[VRS - Create an OEE Report|Run an OEE Report]]
 
[[VRS - Create an Output Bar Chart Report|Run an Output Bar Chart Report]]
 
[[VRS - Create an Output Trend Report|Run an Output Trend Report]]
 
[[VRS - Create a Performance Cycle Time Report|Run a Performance Cycle Time Report]]
 
[[VRS - Create a Performance Output Report|Run a Performance Output Report]]
 
[[VRS - Create a Performance Rate Report|Run a Performance Rate Report]]
 
[[VRS - Create a Quality Report|Run a Quality Report]]
 
[[VRS - Create a Scrap by Reason Code Report|Run a Scrap by Reason Code Report]]
 
[[VRS - Create a Shift Summary Report|Run a Shift Summary Report]]

Latest revision as of 21:28, 2 November 2023

HomeHeader.png


Support

Call Support at 858-677-6766 ext. 210
  • SubmitTckBtn.png
  • EmailUsBtn.png
  • WhyVCBtn.png


Quick Links

  • HowToIcon.png
  • InstallIcon.png
  • VideoIcon.png


Module Information (Hardware)

  • Call Station
  • BSC
  • PSM


Module Information (Software/PC)

  • Call Station
  • BSC
  • PSM


Hardware Information

  • Computer/Server (Control Unit)
  • Coordinator
  • Paging Transmitter
  • Phone Modem
  • Android Device
  • 2 Way Radio
  • Repeater
  • Wireless Audio Module
  • Wireless Lights Module


Manuals - PDF





Keyword Search

Type Subject or Key Word to Query Archives

 


VC Footer.png
Follow Us On LinkedIn View our Blog
Retrieved from "http://support.versacall.com/index.php?title=Main_Page&oldid=10227"