Difference between revisions of "VT3000 - Access Log Files"

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!style="text-align: left;"|<big>'''Overview'''</big>
!style="text-align: left;"|<big>'''Overview'''</big>
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!style="text-align: left;"|<big>'''Requirements'''</big>
!style="text-align: left;"|<big>'''Requirements'''</big>
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<br>
=Instructions=
=<big>'''Instructions'''</big>=
 
<br>
'''1.''' Open the VT3000 web interface – log in with your user name and password – select Diagnostics – select Logs from the diagnostics page.
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
<gallery widths=83 heights=83>
|<big>'''Step 1.'''</big>
File:3131_1.png
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File:3131_2.png
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|Open the VT3000 web interface – select VT3000 Core Software - log in – select Diagnostics – select Devices.
 
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'''2.''' When the Logs page loads you will see a screen similar to the one below.
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File:3131_3.png
|[[File:3131_1.png|center|83px]] || [[File:3131_2.png|center|83px]]
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|style="text-align:center" | '''Diagnostics''' ||style="text-align:center" | '''Logs'''
    '''a. VersaCall Logs''' – view logs concerning the VersaCall software. For most issues this will be the only option used.
|}
    '''b. System Logs''' – view logs concerning operating system.
|}
    '''c. Log File''' – shows the name of the selected log. Down arrow will list all log files.
|}
 
|}
 
<br>
'''3.''' There are multiple Log files for each VersaCall application. When you click on the down arrow in the Log File field, you will get a list of files designated by Application Name. These are in alphabetical order:
----
 
<br>
    "'a.'" AMS - for the Advanced Monitoring & Scheduling application. It will have the following Log Sections.
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
          '''1.''' Service - logs dealing with issues related to the AMS service that is running.
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          '''2.''' Web - logs dealing with issues related to the user interface.
|<big>'''Step 2.'''</big>
    '''b.''' Connectivity - for the Connectivity application which includes Commands & Tables. It will have the following Log Sections.
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
          '''1.''' WCF - logs dealing with issues related to the Connectivity service that is running.
|valign="top" |
          '''2.''' Web - logs dealing with issues related to the user interface.
|-
    '''c.''' VP4 - for the Virtual Panels IV application. It will have the following Log Sections.
|Log Page Properties.
          '''1.''' WCF - logs dealing with issues related to the Virtual Panels service that is running.
{|style="margin:left;"
          '''2.''' Web - logs dealing with issues related to the user interface.
|valign="top" |
    '''d.''' VRS2 - for the VersaCall Reporting Software II application. It will have the following Log Sections.
{|class="wikitable" style="background:white; width:775px;"
          '''1.''' Custom Template - logs dealing with issues related to custom reports.
|-
          '''2.''' Service - logs dealing with issues related to the VRS service that is running.
|[[File:3131_3.png|center|689px]]
    '''e.''' VT3000 - for the VT3000 Core Software application. It will have the following Log Sections.
|}
          '''1.''' Control Center - logs dealing with issues related to the VT3000 Control Center service that coordinates with all VersaCall applications.
{|class="wikitable" style="background:white;"
          '''2.''' Service - logs dealing with issues related to the VT3000 Core service that is running.
|-
          '''3.''' Web Interface - logs dealing with the VT3000 Core user interface.
|'''a. VersaCall Logs''' – view logs concerning the VersaCall software. For most issues this will be the only option used.
 
|-
 
|'''b. System Logs''' – view logs concerning operating system.
'''4.''' To view a specific file - click on the Log File field down arrow - select the specific file name from the list.
|-
 
|'''c. Log File''' – shows the name of the selected log. Down arrow will list all log files.
<gallery widths=724 heights=109>
|}
File:Log1.png
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</gallery>
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|}
<gallery widths=720 heights=294>
<br>
File:Log2.png
----
</gallery>
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
'''5.''' After you select the file from the list a view of the log file will show below the Log File field on the page. The view will have a Timestamp (date and time of the occurrence) column and an Entry (error or data collected) column.
|<big>'''Step 3.'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
<gallery widths=737 heights=64>
|valign="top" |
File:Log3.png
|-
</gallery>
|There are multiple Log files for each VersaCall application. When you click on the down arrow in the Log File field, you will get a list of files designated by Application Name. These are in alphabetical order:
 
{|style="margin:left;"
 
|valign="top" |
'''6.''' You can change to another log file by selecting the down arrow and selecting a new file name.
{|class="wikitable" style="background:white; align:center;"
|-
|'''AMS''' (Advanced Monitoring & Scheduling Application) - there will be logs for the Service & Web Interface.
|-
|'''Connectivity''' (Connectivity Application) - there will be logs for the WCF & Web Interface.
|-
|'''VP4''' (Virtual Panels IV Application) - there will be logs for the WCF & Web Interface.
|-
|'''VRS2''' (VersaCall Reporting Software II) - there will be logs for the Service & Custom Templates.
|-
|'''VT3000''' (VT3000 Core Software) - there will be logs for the Control Center, Service & Web Interface.
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 4.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|To view a Log - click on the Log File field down arrow for a list of all Log Files.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:Log1.png|center|724px]]
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<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 5.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
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|Select the Log that you want to view from the list.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
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|[[File:Log2.png|center|720px]]
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<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 6.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
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|Below the Log File selection window, the page will refresh to show a file with a Timestamp & Entry heading.
{|style="margin:left;"
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|[[File:Log3.png|center|737px]]
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<br>
----
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<br>
 
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<br>
 
[[Category:VT3000 Core Software]]
[[Category:VT3000 Core Software]]
[[Category:Diagnostics]]
[[Category:Diagnostics]]
[[Category:Logs]]
[[Category:Logs]]

Revision as of 21:20, 10 December 2021

Overview
When a VersaCall Technician or an Administrator is troubleshooting an issue he/she may need to view the Log Files in the system. This guide will explain how to Access/View those logs.
Requirements
1. The VT3000 Core Software installed and running on your system.
2. The system will need to be running for at least one hour.


Instructions


Step 1.
Open the VT3000 web interface – select VT3000 Core Software - log in – select Diagnostics – select Devices.
3131 1.png
3131 2.png
Diagnostics Logs



Step 2.
Log Page Properties.
3131 3.png
a. VersaCall Logs – view logs concerning the VersaCall software. For most issues this will be the only option used.
b. System Logs – view logs concerning operating system.
c. Log File – shows the name of the selected log. Down arrow will list all log files.



Step 3.
There are multiple Log files for each VersaCall application. When you click on the down arrow in the Log File field, you will get a list of files designated by Application Name. These are in alphabetical order:
AMS (Advanced Monitoring & Scheduling Application) - there will be logs for the Service & Web Interface.
Connectivity (Connectivity Application) - there will be logs for the WCF & Web Interface.
VP4 (Virtual Panels IV Application) - there will be logs for the WCF & Web Interface.
VRS2 (VersaCall Reporting Software II) - there will be logs for the Service & Custom Templates.
VT3000 (VT3000 Core Software) - there will be logs for the Control Center, Service & Web Interface.



Step 4.
To view a Log - click on the Log File field down arrow for a list of all Log Files.
Log1.png



Step 5.
Select the Log that you want to view from the list.
Log2.png



Step 6.
Below the Log File selection window, the page will refresh to show a file with a Timestamp & Entry heading.
Log3.png



Related - Step by Step Guides
Instructions on Emailing Log Files
Instructions on Downloading Log File(s)
Instructions on Deleting Log File(s)
Additional Help
Submit a Ticket - https://www.versacall.com/customer-support/service-ticket
Training Videos - https://www.versacall.com/training

 


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