VT3000 - Email Log Files

---

---

Overview When a VersaCall Technician or an Administrator is troubleshooting an issue he/she may need to get a download of all your Log Files in the system. This guide will explain how to Email those logs.

Requirements See Requirements Here 1. The VT3000 Core Software installed and running on your system. 2. The system will need to be running for at least one hour. 3. Email must be setup and running on the system. If you are getting Email or Text notifications from the system currently then this is setup and running.

---

---

Video

---

---

Step 1. Open the VT3000 web interface – select VT3000 Core Software - log in – select Diagnostics – select Logs. Diagnostics Logs

---

Step 2. After the Logs page loads - click on the Email icon in the top right corner of the screen.

---

Step 3. A Form will load on the page similar to the one shown below.

---

Step 4. Enter your email address, phone number if needed and a message so the Technician will understand what you require for assistance - select the Submit button.

---

Step 5. If you see an "Unable to send log files to VersaCall Error, it means that the file could not be sent through your email server. Let the Technician know about the issue as you may have to use an alternative method to send the file.

---

---

Select a Guide Here Access to Log Files Instructions on Downloading Log File(s) Instructions on Deleting Log File(s)

---

---