Difference between revisions of "VT3000 - Audio Files Not Playing"

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==Overview==
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If you have a situation where the pre-recorded audio files or the text to speech feature is not being played over phones, PA or radios proceed with the instructions below. Generally, this is caused by a user logging into the VersaCall control unit with Windows Remote Desktop. Ensure all connections to the audio hardware is plugged in to the correct locations on the control unit.
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===Instructions===
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|[[Image:CallUsBtn.png|Call Now 858-677-6766]]
'''1.''' The control unit must be restarted to reset the audio settings. Use the VersaCall control unit directly. Select the Windows Start button – select arrow button next to the Shut Down field – select Restart from the drop down menu.
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|[[Image:SubmitTckBtn.png|link=https://www.versacall.com/customer-support/service-ticket]]
'''2.''' Select YES on the confirmation screen.
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|[[Image:EmailUsBtn.png|link=mailto:[email protected]?Subject=Help%20Needed%20Wiki&body=Type%20Message%20Here]]
'''3.''' Login in with the Windows user name and password.
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'''4.''' Use the communications section of VT3000 to test the audio device. See [[Test an Audio File - (VT3000]] for instructions. If the audio is still not working contact VersaCall Support for further assistance.
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|<big>'''Overview'''</big>
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|If you have a situation where the pre-recorded audio files or text to speech feature is not playing over Phones, PA System or UHF/VHF/Digital Radios proceed with the instructions below. Generally, this is caused by a user remotely logging into the VersaCall control unit using Windows Remote Desktop. Check all connections for the Phone Modem and Radios, ensure there is power and connections are plugged into the correct area on the Control Unit. The only way to fix this issue is to reboot/restart the VersaCall Control Unit.
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|<big>'''Requirements'''</big>
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|style="text-align: center;" | '''See Requirements Here'''
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|'''1.''' The VT3000 Core Software installed and running on your system.
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|'''2.'''  A Phone Modem or 2-Way Radio Module connected & setup on the VersaCall computer.
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|'''3.'''  Physical or Remote Desktop Access to the VersaCall Computer/Server.
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[[File:InstructionHeader.png]]
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|<big>'''Step 1.'''</big>
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|From the VersaCall Computer/Server - select the Windows Start Button - select Power - select Restart from the Menu.
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|<big>'''Step 2.'''</big>
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|After the VersaCall Computer/Server is restarted/rebooted - open the VT3000 web interface – select VT3000 Core Software - log in.
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|style="text-align:center" |<u>'''Test your Phone Number(s) or Radio Channel(s)'''</u>
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|[[VT3000 - Test - Phone Number|'''CLICK HERE''']] for instructions on testing a Phone Number.
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|[[VT3000 - Test - Radio Channel|'''CLICK HERE''']] for instructions on testing a Radio Channel.
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|<big>'''Step 3.'''</big>
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|This issue can be avoided in the future by changing the Windows Remote Desktop settings. [[VT3000 - Remote Desktop Settings|'''CLICK HERE''']] for instructions on changing the Remote Desktop Settings.
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|style="text-align: center;" | '''Select a Guide Here'''
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|[[VT3000 - Test - Radio Channel|Test a Radio Channel]]
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|[[VT3000 - Test - Phone Number|Test a Phone Number (Voice)]]
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|[[VT3000 - Remote Desktop Settings|Remote Desktop Setting]]
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|[[File:LinkedIn.png|Follow Us On LinkedIn|link=https://www.linkedin.com/company/versacall/]]
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|[[File:BlogIcon.png|View our Blog|link=https://www.versacall.com/blog/]]
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[[Category:VT3000 Core Software]]
[[Category:Phone - Voice]]
[[Category:2-Way Radio]]
[[Category:Errors]]

Latest revision as of 19:07, 20 April 2023

Call Now 858-677-6766 SubmitTckBtn.png EmailUsBtn.png



GeneralHeader.png

Overview
If you have a situation where the pre-recorded audio files or text to speech feature is not playing over Phones, PA System or UHF/VHF/Digital Radios proceed with the instructions below. Generally, this is caused by a user remotely logging into the VersaCall control unit using Windows Remote Desktop. Check all connections for the Phone Modem and Radios, ensure there is power and connections are plugged into the correct area on the Control Unit. The only way to fix this issue is to reboot/restart the VersaCall Control Unit.


Requirements
See Requirements Here
1. The VT3000 Core Software installed and running on your system.
2. A Phone Modem or 2-Way Radio Module connected & setup on the VersaCall computer.
3. Physical or Remote Desktop Access to the VersaCall Computer/Server.



InstructionHeader.png

Step 1.
From the VersaCall Computer/Server - select the Windows Start Button - select Power - select Restart from the Menu.
3134 1.png



Step 2.
After the VersaCall Computer/Server is restarted/rebooted - open the VT3000 web interface – select VT3000 Core Software - log in.
Test your Phone Number(s) or Radio Channel(s)
CLICK HERE for instructions on testing a Phone Number.
CLICK HERE for instructions on testing a Radio Channel.



Step 3.
This issue can be avoided in the future by changing the Windows Remote Desktop settings. CLICK HERE for instructions on changing the Remote Desktop Settings.



RelatedHowTos.png
Select a Guide Here
Test a Radio Channel
Test a Phone Number (Voice)
Remote Desktop Setting



SearchHeader.png

 



VC Footer.png
Follow Us On LinkedIn View our Blog


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