Difference between revisions of "VT3000 - Download Log Files"
Jump to navigation
Jump to search
SupportAdmin (talk | contribs) |
SupportAdmin (talk | contribs) m (Text replacement - "https://www.linkedin.com/company/versacall-technologies-inc-/mycompany/" to "https://www.linkedin.com/company/versacall/") |
||
(10 intermediate revisions by the same user not shown) | |||
Line 1: | Line 1: | ||
= | {|style="background:transparent; color:black" border="0" height="230" align="center" valign="bottom" | ||
|+style="background:transparent| | |||
|-align="center" | |||
| | |||
= | |[[Image:CallUsBtn.png|Call Now 858-677-6766]] | ||
| | |||
|[[Image:SubmitTckBtn.png|link=https://www.versacall.com/customer-support/service-ticket]] | |||
| | |||
|[[Image:EmailUsBtn.png|link=mailto:[email protected]?Subject=Help%20Needed%20Wiki&body=Type%20Message%20Here]] | |||
|} | |||
<br> | |||
< | |||
---- | ---- | ||
{|style="margin: | ---- | ||
<br> | |||
[[File:GeneralHeader.png]] | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Overview'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|When a VersaCall Technician or an Administrator is troubleshooting an issue he/she may need to get a download of all your Log Files in the system. This guide will explain how to download a zip file of those logs. This method will be used if you do not have email setup on your server or if the file is to big for your email server to send through the VersaCall software. | |||
|} | |||
|} | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Requirements'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
{| class="wikitable mw-collapsible mw-collapsed" width="775px;" | |||
|- | |||
|style="text-align: center;" | '''See Requirements Here''' | |||
|- | |||
|'''1.''' The VT3000 Core Software installed and running on your system. | |||
|- | |||
|'''2.''' The system will need to be running for at least one hour. | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | |||
---- | |||
<br> | |||
[[File:VideoHeader.png]] | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Video'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|align=center|<embedvideo service="youtube">https://www.youtube.com/watch?v=F34pYVcoW58</embedvideo> | |||
|} | |||
|} | |||
<br> | |||
---- | |||
---- | |||
<br> | |||
[[File:InstructionHeader.png]] | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 1.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |||
|Open the VT3000 web interface – select VT3000 Core Software - log in – select Diagnostics – select Logs. | |||
{|style="margin:left;" | |||
|valign="top" | | |||
{|class="wikitable" style="background:white; align:center;" | |||
|- | |||
|[[File:3131_1.png|center|83px]] || [[File:3131_2.png|center|83px]] | |||
|- | |||
|style="text-align:center" | '''Diagnostics''' ||style="text-align:center" | '''Logs''' | |||
|} | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 2.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |valign="top" | | ||
|- | |- | ||
| | |After the Logs page loads - click on the Download icon in the top right corner of the screen. | ||
{|style="margin:left;" | |||
|valign="top" | | |||
{|class="wikitable" style="background:white;" | |||
|- | |- | ||
|[[ | |[[File:Log8.png|center|700px]] | ||
|} | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |- | ||
| | |<big>'''Step 3.'''</big> | ||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |- | ||
| | |On a Chrome browser you will see the download appear at the bottom of the page when it is complete. With other browser you may get an interface asking you where to store the file. Ensure you save the file to a location that you can navigate to easily. Generally the Windows Downloads folder is where these files get stored. | ||
{|style="margin:left;" | |||
|valign="top" | | |||
{|class="wikitable" style="background:white; align:center;" | |||
|- | |- | ||
|[[ | |[[File:Log9.png|center|238px]] | ||
|} | |||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |- | ||
| | |<big>'''Step 4.'''</big> | ||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |||
|- | |- | ||
| | |Open your email application - create a new email - send it to the VersaCall Technicians email address (if provided) or send it to [email protected]. When sending to the support email address, ensure that you state what Technician requested the files. Add the VT3000Logs.zip file as an attachment to your email. As stated previously, this file can generally be found in your Windows - Downloads folder. | ||
{|style="margin:left;" | |||
|valign="top" | | |||
{|class="wikitable" style="background:white; align:center;" | |||
|- | |- | ||
|[[ | |[[File:Log10.png|center|424px]] | ||
|} | |} | ||
|} | |||
|} | |||
|} | |||
<br> | |||
---- | |||
<br> | |||
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | |||
|- | |||
|<big>'''Step 5.'''</big> | |||
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | |||
|valign="top" | | |valign="top" | | ||
|- | |- | ||
|''' | |If you see an "Unable to send log files to VersaCall Error, it means that the file could not be sent through your email server. Let the Technician know about the issue as you may have to use an alternative method to send the file. | ||
|} | |||
|} | |||
<br> | |||
---- | |||
---- | |||
<br> | |||
{|style="margin:auto;" | |||
|+ | |||
[[File:RelatedHowTos.png|center]] | |||
|align="center" | | |||
{| class="wikitable mw-collapsible mw-collapsed" width="400px;" | |||
|- | |||
|style="text-align: center;" | '''Select a Guide Here''' | |||
|- | |- | ||
| | |[[VT3000 - Access Log Files|Access to Log Files]] | ||
|- | |||
|[[VT3000 - Email Log Files|Instructions on Emailing Log Files]] | |||
|- | |||
|[[VT3000 - Delete Log Files|Instructions on Deleting Log File(s)]] | |||
|} | |} | ||
|} | |} | ||
<br> | |||
---- | ---- | ||
<br> | |||
{|style="margin:auto;" | {|style="margin:auto;" | ||
|+ | |||
[[File:SearchHeader.png|center]] | |||
|align="center" | | |align="center" | | ||
{|class="wikitable" | {|class="wikitable" | ||
|- | |- | ||
|<inputbox>type=search</inputbox> | |<inputbox>type=search</inputbox> | ||
|} | |} | ||
|} | |||
<br> | |||
---- | ---- | ||
<br> | |||
[[File:VC Footer.png|center]] | |||
{|style="background:transparent; color:black" border="0" height="200" align="center" valign="bottom" cellpadding=10px cellspacing=10px | |||
|+style="background:transparent| | |||
|-align="center" | |||
| | |||
|[[File:LinkedIn.png|Follow Us On LinkedIn|link=https://www.linkedin.com/company/versacall/]] | |||
| | |||
|[[File:BlogIcon.png|View our Blog|link=https://www.versacall.com/blog/]] | |||
|} | |||
<br> | |||
[[Category:VT3000 Core Software]] | [[Category:VT3000 Core Software]] | ||
[[Category:Diagnostics]] | [[Category:Diagnostics]] | ||
[[Category:Logs]] | [[Category:Logs]] |
Latest revision as of 19:23, 20 April 2023
Overview
|
Requirements
|
Video
|
Step 1.
|
Step 2.
|
Step 3.
|
Step 4.
|
Step 5.
|
|
|