Difference between revisions of "VPIV Incidents Tag"

From Versacall Support
Jump to navigation Jump to search
 
(13 intermediate revisions by the same user not shown)
Line 1: Line 1:
=Number of Incidents Tag=
{|style="background:transparent; color:black" border="0" height="230" align="center" valign="bottom"
This tag is used to tally up the number of times a monitoring point has been activated.
|+style="background:transparent|
----
|-align="center"
 
|
 
|[[Image:CallUsBtn.png|Call Now 858-677-6766]]
==Name & Functionality==
|
 
|[[Image:SubmitTckBtn.png|link=https://www.versacall.com/customer-support/service-ticket]]
[[File:Incidents1.png]]
|
 
|[[Image:EmailUsBtn.png|link=mailto:[email protected]?Subject=Help%20Needed%20Wiki&body=Type%20Message%20Here]]
'''1. Name''' - enter a name.
|}
 
<BR>
'''2. Functionality''' - select Number of Incidents.
<div style="box-shadow: 0 0 10px 0 #00719e inset; border-radius:5px; padding:10px;">
 
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''General Information'''</span>
 
:*This tag is used to tally up the number of times one or more monitoring points have been activated.
==Time Settings - Current Shift==
:*The time frame for the tally can be set to specific intervals.
 
</div>
[[File:TimeShift.png]]
<BR>
 
<div style="box-shadow: 0 0 10px 0 #00719e inset; border-radius:5px; padding:10px;">
'''1. Active Only''' - select to only show current active time.
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''Basic Functionality'''</span>
 
:*After selecting to add a Number of Incidents tag, the user will see the following Window:
'''2. Time Period''' - select Current Shift.
<div style="padding-left:30px;">
 
<gallery widths=545px heights=350px>
'''3. Schedule''' - select the appropriate schedule containing the shift times.
Image:Tag-Incidents-1.png|link=VPIV Incidents Tag
 
</gallery>
'''4. Data Range''' - there are 6 options.
</div>
 
::*'''Name''' – enter a name.
    '''a. Current Day''' - show number of incidents for the current day.
::*'''Functionality''' – select Number of Incidents.
    '''b. Current Week''' - show number of incidents for the current week.
::*'''Active Only''' - select this option to only show a Duration when the Monitoring Point is active.
    '''c. Current Month''' - show number of incidents for the current month.
::*'''Time Period''' - this field will provide access to the following options:
    '''d. Day Span''' - enter the From and To day range.
::::*'''Current Shift''' - shows duration when a shift is active. After the current shift has elapsed, the duration will reset to zero.
    '''e. Week Span''' - enter the From and To week range.
::::*'''24 Hour''' - show duration over a 24 hour period. After the period has elapsed, the duration will reset to zero.
    '''f. Month Span''' - enter the From and To month range.
::::*'''Specific Shift''' - only shows the duration for the specific shift selected. After the shift has elapses, the duration will reset to zero.
----
::::*'''Span''' - allows the user to manually set a period of time. After the time period has elapsed, the duration will reset to zero.
 
::*'''Data Source - Monitoring Point''' - this field allows the user to select what to tally. By default the field will be set to Monitoring Point, the following options are available.
 
::::*'''Monitoring Point''' - allows the user to select a specific monitoring point on a device.
==Time Settings - 24 Hour==
::::*'''Filter Group''' - allows the user to select a specific filter group setup in the system.
 
::::*'''Device''' - allows the user to select a specific device setup in the system. Selecting this option will give at total number of incidents for the all monitoring points setup on the device.
[[File:Time24.png]]
::*'''Data Source - Device''' - this field will show when Monitoring Point or Device has been selected from thee options above. Allows the user to select the specific device.
 
::*'''Data Source - Monitoring Point''' - this field will only show when Monitoring Point has been selected from the options above. Allows the user to select the specific monitoring point on the selected device.
'''1. Active Only''' - not available for Number of Incidents.
::*'''Data Source - Group''' - this field will only show when Filter Group has been selected from the options above. Allows the user to select the specific filter group.
 
::*'''Result''' - Integer is the only option available.
'''2. Time Period''' - select 24 Hour.
<BR>
 
:<span style="color:#90A4AE; font-size:130%"> '''Example - Monitoring Point''' </span>
'''3. Schedule''' - select the appropriate schedule containing the shift times.
:*Returns the total Number of Incidents for Station 1 - Maintenance Calls during the Current Shift.
 
<div style="padding-left:30px;">
'''4. Data Range''' - there are 6 options.
<gallery widths=545px heights=350px>
 
Image:Tag-Incidents-2.png|link=VPIV Incidents Tag
    '''a. Current Day''' - show number of incidents for the current day.
</gallery>
    '''b. Current Week''' - show number of incidents for the current week.
</div>
    '''c. Current Month''' - show number of incidents for the current month.
<BR>
    '''d. Day Span''' - enter the From and To day range.
:<span style="color:#90A4AE; font-size:130%"> '''Example - Filter Group''' </span>
    '''e. Week Span''' - enter the From and To week range.
:*Returns the total Number of Incidents, for the Maintenance Filter Group, for First Shift on the Current Day.
    '''f. Month Span''' - enter the From and To month range.
<div style="padding-left:30px;">
----
<gallery widths=545px heights=376px>
 
Image:Tag-Incidents-3.png|link=VPIV Incidents Tag
 
</gallery>
==Time Settings - Specific Shift==
</div>
 
<BR>
[[File:TimeSpecific.png]]
:<span style="color:#90A4AE; font-size:130%"> '''Example - Device''' </span>
 
:*Returns the total Number of Incidents, on all Calls, for Station 1 in a 24 Hour period.
'''1. Active Only''' - not available for Number of Incidents.
<div style="padding-left:30px;">
 
<gallery widths=545px heights=317px>
'''2. Time Period''' - select Specific Shift.
Image:Tag-Incidents-4.png|link=VPIV Incidents Tag
 
</gallery>
'''3. Schedule''' - select the appropriate schedule containing the shift times.
</div>
 
</div>
'''4. Shift''' - select the appropriate shift based on the selected schedule
<BR>
 
<div style="box-shadow: 0 0 10px 0 #00719e inset; border-radius:5px; padding:10px; padding-left:20px;">
'''5. Data Range''' - there are 6 options.
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:10px;">'''Keyword Search'''</span>
 
{|style="margin:auto;"
    '''a. Current Day''' - show number of incidents for the current day.
{|class="wikitable" style="align:center; width:600px;"
    '''b. Current Week''' - show number of incidents for the current week.
|-
    '''c. Current Month''' - show number of incidents for the current month.
!<span style="color:#0054a6; font-size:120%"><big>Type Subject or Key Word to Query Archives</big></span>
    '''d. Day Span''' - enter the From and To day range.
|-
    '''e. Week Span''' - enter the From and To week range.
|<inputbox>type=search</inputbox>
    '''f. Month Span''' - enter the From and To month range.
|}
----
|}
 
</div>
 
<br>
==Time Settings - Span==
[[File:VC Footer.png|center|link=Main Page]]
 
{|style="background:transparent; color:black" border="0" height="200" align="center" valign="bottom" cellpadding=10px cellspacing=10px
[[File:TimeSpan.png]]
|+style="background:transparent|
 
|-align="center"
'''1. Active Only''' - not available for Number of Incidents.
|
 
|[[File:LinkedIn.png|Follow Us On LinkedIn|link=https://www.linkedin.com/company/versacall/]]
'''2. Time Period''' - select Span.
|
 
|[[File:BlogIcon.png|View our Blog|link=https://www.versacall.com/blog/]]
'''3. From''' - enter the number of seconds to go back to start the span.
|}
 
'''4. To''' - enter the number of second to go back to the end of the span.
 
'''4. Schedule''' - select the appropriate schedule.
----
 
 
==Time Options==
 
[[File:VPIVOverlap.png]]
 
'''1. Exclude Overlap''' - select to omit all overlapping time from anywhere.
 
'''2. All Time''' - select to include all time regardless of shift configuration.
 
'''3. Shift Time''' - select to include all shift time regardless of breaks.
 
'''4. Shift/Non-Break Time''' - select to include all shift time without break time.
----
 
 
==Data Source - Monitoring Point==
 
[[File:DataMonitor.png]]
 
'''1. Data Source''' - select Monitoring Point.
 
'''2. Device''' - select the Device configured with the monitoring point.
 
'''3. Monitoring Point''' - select the monitoring point to gather incident data from.
----
 
 
==Data Source - Filter Group==
 
[[File:VPIVDataFilter.png]]
 
'''1. Data Source''' - select Filter Group.
 
'''2. Group''' - select the filter group to gather incident data from.
----
 
 
==Data Source - Device==
 
[[File:DataDevice.png]]
 
'''1. Data Source''' - select Device.
 
'''2. Device''' - select the device to gather incident data from.
----
 
 
==Result - Integer==
 
[[File:ResultInteger.png]]
 
'''1. Result''' - select Integer - the number of incidents is always a whole number.
----

Latest revision as of 21:30, 31 October 2023

Call Now 858-677-6766 SubmitTckBtn.png EmailUsBtn.png


General Information

  • This tag is used to tally up the number of times one or more monitoring points have been activated.
  • The time frame for the tally can be set to specific intervals.


Basic Functionality

  • After selecting to add a Number of Incidents tag, the user will see the following Window:
  • Tag-Incidents-1.png
  • Name – enter a name.
  • Functionality – select Number of Incidents.
  • Active Only - select this option to only show a Duration when the Monitoring Point is active.
  • Time Period - this field will provide access to the following options:
  • Current Shift - shows duration when a shift is active. After the current shift has elapsed, the duration will reset to zero.
  • 24 Hour - show duration over a 24 hour period. After the period has elapsed, the duration will reset to zero.
  • Specific Shift - only shows the duration for the specific shift selected. After the shift has elapses, the duration will reset to zero.
  • Span - allows the user to manually set a period of time. After the time period has elapsed, the duration will reset to zero.
  • Data Source - Monitoring Point - this field allows the user to select what to tally. By default the field will be set to Monitoring Point, the following options are available.
  • Monitoring Point - allows the user to select a specific monitoring point on a device.
  • Filter Group - allows the user to select a specific filter group setup in the system.
  • Device - allows the user to select a specific device setup in the system. Selecting this option will give at total number of incidents for the all monitoring points setup on the device.
  • Data Source - Device - this field will show when Monitoring Point or Device has been selected from thee options above. Allows the user to select the specific device.
  • Data Source - Monitoring Point - this field will only show when Monitoring Point has been selected from the options above. Allows the user to select the specific monitoring point on the selected device.
  • Data Source - Group - this field will only show when Filter Group has been selected from the options above. Allows the user to select the specific filter group.
  • Result - Integer is the only option available.


Example - Monitoring Point
  • Returns the total Number of Incidents for Station 1 - Maintenance Calls during the Current Shift.
  • Tag-Incidents-2.png


Example - Filter Group
  • Returns the total Number of Incidents, for the Maintenance Filter Group, for First Shift on the Current Day.
  • Tag-Incidents-3.png


Example - Device
  • Returns the total Number of Incidents, on all Calls, for Station 1 in a 24 Hour period.
  • Tag-Incidents-4.png


Keyword Search

Type Subject or Key Word to Query Archives

 


VC Footer.png
Follow Us On LinkedIn View our Blog
Retrieved from "http://support.versacall.com/index.php?title=VPIV_Incidents_Tag&oldid=10185"