Difference between revisions of "VPIV Incidents Tag"

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=Number of Incidents Tag=
{|style="background:transparent; color:black" border="0" height="230" align="center" valign="bottom"
This tag is used to tally up the number of times a monitoring point has been activated.
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|-align="center"
 
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=Requirements=
|[[Image:CallUsBtn.png|Call Now 858-677-6766]]
 
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'''1.''' Any monitoring point type can be selected with this tag.
|[[Image:SubmitTckBtn.png|link=https://www.versacall.com/customer-support/service-ticket]]
 
|
 
|[[Image:EmailUsBtn.png|link=mailto:[email protected]?Subject=Help%20Needed%20Wiki&body=Type%20Message%20Here]]
=Name & Functionality=
|}
 
<BR>
<gallery widths=403 heights=66>
<div style="box-shadow: 0 0 10px 0 #00719e inset; border-radius:5px; padding:10px;">
File:Incidents1.png
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''General Information'''</span>
:*This tag is used to tally up the number of times one or more monitoring points have been activated.
:*The time frame for the tally can be set to specific intervals.
</div>
<BR>
<div style="box-shadow: 0 0 10px 0 #00719e inset; border-radius:5px; padding:10px;">
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''Basic Functionality'''</span>
:*After selecting to add a Number of Incidents tag, the user will see the following Window:
<div style="padding-left:30px;">
<gallery widths=545px heights=350px>
Image:Tag-Incidents-1.png|link=VPIV Incidents Tag
</gallery>
</gallery>
 
</div>
    '''1.  Name''' - enter a name.
::*'''Name''' – enter a name.
    '''2.  Functionality''' - select Number of Incidents.
::*'''Functionality''' – select Number of Incidents.
 
::*'''Active Only''' - select this option to only show a Duration when the Monitoring Point is active.
 
::*'''Time Period''' - this field will provide access to the following options:
=Time Settings - Current Shift=
::::*'''Current Shift''' - shows duration when a shift is active. After the current shift has elapsed, the duration will reset to zero.
 
::::*'''24 Hour''' - show duration over a 24 hour period. After the period has elapsed, the duration will reset to zero.
<gallery widths=500 heights=127>
::::*'''Specific Shift''' - only shows the duration for the specific shift selected. After the shift has elapses, the duration will reset to zero.
File:Incidents2.png
::::*'''Span''' - allows the user to manually set a period of time. After the time period has elapsed, the duration will reset to zero.
::*'''Data Source - Monitoring Point''' - this field allows the user to select what to tally. By default the field will be set to Monitoring Point, the following options are available.
::::*'''Monitoring Point''' - allows the user to select a specific monitoring point on a device.
::::*'''Filter Group''' - allows the user to select a specific filter group setup in the system.
::::*'''Device''' - allows the user to select a specific device setup in the system. Selecting this option will give at total number of incidents for the all monitoring points setup on the device.
::*'''Data Source - Device''' - this field will show when Monitoring Point or Device has been selected from thee options above. Allows the user to select the specific device.
::*'''Data Source - Monitoring Point''' - this field will only show when Monitoring Point has been selected from the options above. Allows the user to select the specific monitoring point on the selected device.
::*'''Data Source - Group''' - this field will only show when Filter Group has been selected from the options above. Allows the user to select the specific filter group.
::*'''Result''' - Integer is the only option available.
<BR>
:<span style="color:#90A4AE; font-size:130%"> '''Example - Monitoring Point''' </span>
:*Returns the total Number of Incidents for Station 1 - Maintenance Calls during the Current Shift.
<div style="padding-left:30px;">
<gallery widths=545px heights=350px>
Image:Tag-Incidents-2.png|link=VPIV Incidents Tag
</gallery>
</gallery>
 
</div>
    '''1.  Time Period''' - select Current Shift.
<BR>
    '''2.  Schedule''' - select the appropriate schedule containing the shift times.
:<span style="color:#90A4AE; font-size:130%"> '''Example - Filter Group''' </span>
    '''3.  Data Range''' - there are 6 options.
:*Returns the total Number of Incidents, for the Maintenance Filter Group, for First Shift on the Current Day.
          '''a. Current Day''' - show number of incidents for the current day.
<div style="padding-left:30px;">
          '''b. Current Week''' - show number of incidents for the current week.
<gallery widths=545px heights=376px>
          '''c. Current Month''' - show number of incidents for the current month.
Image:Tag-Incidents-3.png|link=VPIV Incidents Tag
          '''d. Day Span''' - enter the From and To day range.
          '''e. Week Span''' - enter the From and To week range.
          '''f. Month Span''' - enter the From and To month range.
 
 
=Time Settings - 24 Hour=
 
<gallery widths=500 heights=127>
File:Incidents3.png
</gallery>
</gallery>
 
</div>
    '''1.  Active Only''' - not available for Number of Incidents.
<BR>
    '''2.  Time Period''' - select 24 Hour.
:<span style="color:#90A4AE; font-size:130%"> '''Example - Device''' </span>
    '''3.  Schedule''' - select the appropriate schedule containing the shift times.
:*Returns the total Number of Incidents, on all Calls, for Station 1 in a 24 Hour period.
    '''4.  Data Range''' - there are 6 options.
<div style="padding-left:30px;">
          '''a. Current Day''' - show number of incidents for the current day.
<gallery widths=545px heights=317px>
          '''b. Current Week''' - show number of incidents for the current week.
Image:Tag-Incidents-4.png|link=VPIV Incidents Tag
          '''c. Current Month''' - show number of incidents for the current month.
          '''d. Day Span''' - enter the From and To day range.
          '''e. Week Span''' - enter the From and To week range.
          '''f. Month Span''' - enter the From and To month range.
 
 
=Time Settings - Specific Shift=
 
<gallery widths=500 heights=127>
File:Incidents4.png
</gallery>
 
    '''1.  Active Only''' - not available for Number of Incidents.
    '''2.  Time Period''' - select Specific Shift.
    '''3.  Schedule''' - select the appropriate schedule containing the shift times.
    '''4.  Shift''' - select the appropriate shift based on the selected schedule
    '''5.  Data Range''' - there are 6 options.
          '''a.  Current Day''' - show number of incidents for the current day.
          '''b.  Current Week''' - show number of incidents for the current week.
          '''c.  Current Month''' - show number of incidents for the current month.
          '''d.  Day Span''' - enter the From and To day range.
          '''e.  Week Span''' - enter the From and To week range.
          '''f.  Month Span''' - enter the From and To month range.
 
 
=Time Settings - Span=
 
<gallery widths=500 heights=127>
File:Incidents5.png
</gallery>
 
    '''1.  Active Only''' - not available for Number of Incidents.
    '''2.  Time Period''' - select Span.
    '''3.  From''' - enter the number of seconds to go back to start the span.
    '''4.  To''' - enter the number of second to go back to the end of the span.
    '''5.  Schedule''' - select the appropriate schedule.
 
 
=Data Source - Monitoring Point=
 
<gallery widths=435 heights=141>
File:Incidents6.png
</gallery>
 
    '''1.  Data Source''' - select Monitoring Point.
    '''2.  Device''' - select the Device configured with the monitoring point.
    '''3.  Monitoring Point''' - select the monitoring point to gather incident data from.
 
 
=Data Source - Filter Group=
 
<gallery widths=435 heights=141>
File:Incidents7.png
</gallery>
 
    '''1.  Data Source''' - select Filter Group.
    '''2.  Group''' - select the filter group to gather incident data from.
 
 
=Data Source - Device=
 
<gallery widths=435 heights=141>
File:Incidents8.png
</gallery>
 
    '''1.  Data Source''' - select Device.
    '''2.  Device''' - select the device to gather incident data from.
 
 
=Result - Integer=
 
<gallery widths=193 heights=40>
File:Incidents9.png
</gallery>
 
    '''1.  Result''' - select Integer - the number of incidents is always a whole number.
 
 
=Having Trouble?=
 
<gallery widths=150px>
File:ticketicon.png|Submit a Service Ticket|link=https://www.versacall.com/customer-support/service-ticket/
</gallery>
</gallery>
</div>
</div>
<BR>
<div style="box-shadow: 0 0 10px 0 #00719e inset; border-radius:5px; padding:10px; padding-left:20px;">
<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:10px;">'''Keyword Search'''</span>
{|style="margin:auto;"
{|class="wikitable" style="align:center; width:600px;"
|-
!<span style="color:#0054a6; font-size:120%"><big>Type Subject or Key Word to Query Archives</big></span>
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|<inputbox>type=search</inputbox>
|}
|}
</div>
<br>
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Latest revision as of 21:30, 31 October 2023

Call Now 858-677-6766 SubmitTckBtn.png EmailUsBtn.png


General Information

  • This tag is used to tally up the number of times one or more monitoring points have been activated.
  • The time frame for the tally can be set to specific intervals.


Basic Functionality

  • After selecting to add a Number of Incidents tag, the user will see the following Window:
  • Tag-Incidents-1.png
  • Name – enter a name.
  • Functionality – select Number of Incidents.
  • Active Only - select this option to only show a Duration when the Monitoring Point is active.
  • Time Period - this field will provide access to the following options:
  • Current Shift - shows duration when a shift is active. After the current shift has elapsed, the duration will reset to zero.
  • 24 Hour - show duration over a 24 hour period. After the period has elapsed, the duration will reset to zero.
  • Specific Shift - only shows the duration for the specific shift selected. After the shift has elapses, the duration will reset to zero.
  • Span - allows the user to manually set a period of time. After the time period has elapsed, the duration will reset to zero.
  • Data Source - Monitoring Point - this field allows the user to select what to tally. By default the field will be set to Monitoring Point, the following options are available.
  • Monitoring Point - allows the user to select a specific monitoring point on a device.
  • Filter Group - allows the user to select a specific filter group setup in the system.
  • Device - allows the user to select a specific device setup in the system. Selecting this option will give at total number of incidents for the all monitoring points setup on the device.
  • Data Source - Device - this field will show when Monitoring Point or Device has been selected from thee options above. Allows the user to select the specific device.
  • Data Source - Monitoring Point - this field will only show when Monitoring Point has been selected from the options above. Allows the user to select the specific monitoring point on the selected device.
  • Data Source - Group - this field will only show when Filter Group has been selected from the options above. Allows the user to select the specific filter group.
  • Result - Integer is the only option available.


Example - Monitoring Point
  • Returns the total Number of Incidents for Station 1 - Maintenance Calls during the Current Shift.
  • Tag-Incidents-2.png


Example - Filter Group
  • Returns the total Number of Incidents, for the Maintenance Filter Group, for First Shift on the Current Day.
  • Tag-Incidents-3.png


Example - Device
  • Returns the total Number of Incidents, on all Calls, for Station 1 in a 24 Hour period.
  • Tag-Incidents-4.png


Keyword Search

Type Subject or Key Word to Query Archives

 


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