Difference between revisions of "VT3000 - IT Considerations"

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|<big>'''Overview'''</big>
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!style="text-align: left;"|<big>'''Overview'''</big>
|The intent of this document is to explain the VT3000 system and any concerns related to IT.  The VT3000 system is best utilized when it exists on the company network and is readily available to those that want to access it.
|-
|-
|The intent of this document is to explain the VT3000 system and any concerns related to IT.  The VT3000 system is best utilized when it exists on the company network and is readily available to those that want to access it.
|style="text-align:center" | '''The VersaCall Computer/Server DOES NOT require Internet access.'''
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<gallery mode=slideshow>
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File:System Architecture2.png|left|System Architecture
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{| role="presentation" class="wikitable mw-collapsible"
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
| <strong>What is the VT3000 System</strong>
|-
|-
| The VT3000 System is made up of a variety of pieces.  Which pieces exist in your system can depend entirely on what was purchased.  The one piece that is a requirement for every system is the Control Unit.  The Control Unit is the “brain” of the VT3000 system.  In addition, there can be a variety of input modules, etc.
|<big>'''Diagram'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
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|[[File:System Architecture2.png|border|center|1000px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
{| role="presentation" class="wikitable mw-collapsible"
|<big>'''What Is the VersaCall (VT3000) System'''</big>  
| <strong>1. Control Unit</strong>
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| Fundamentally, the VT3000 Control Unit is a Windows machine running the VT3000 software.  There are multiple options for the control unit.
|The VT3000 System is made up of a variety of software & hardware components that work together to monitor production & send communications. The components that will makeup your system depend on what is purchased. A Control Unit (Computer/Server where the VersaCall software is installed) is a requirement for all systems. The other components are purchased by customers dependent on what their specific needs are.
    <b>VersaCall Provided Control Unit</b> - VersaCall will provide a Control Unit running a desktop version of Windows.  It will use quality and tested hardware.
|}
 
    <b>Customer Provided Control Unit</b> - If a customer would prefer, they can provide the hardware for the system.  Some companies for example prefer to only use Dell or HP computers with their own Windows image.
 
    <b>Virtual Control Unit</b> - There is the option to create a virtual Control Unit through VMWare or some other form of virtualization.  This would all be provided by the customer.  This virtual system should still exist on the same network as everything else, meaning that it is not recommended to utilize an “off-site” virtual server. It is important to note there are a couple of limitations with a virtual Control Unit such as: need to use remote versions of coordinators and paging transmitters, no phone support, no Two-Way Radio support.
 
<b>Operating System</b> - the Control Unit is a Windows based system. There are a variety of operating systems that can be used. <b>NOTE:</b> A VersaCall provided Control Unit, only desktop/Professional versions of operating systems are available.  Any server versions will need to be provided by the customer.
 
    Windows 7 Professional
    Windows 10 Professional
    Server 2008 R2
    Server 2012
    Server 2014
    Server 2016
 
<b>Minimum Requirements</b> - [[VT3000_-_Minimum_Requirements|'''Click Here''']] for Control Unit requirements - PC, Server & Virtual Server.
 
<b>Static IP Address</b> - It is highly recommended that you provide the Control Unit with a static IP address (or at least a DHCP reserved one).  This makes it more consistent when providing links to the system without the danger of the Control Unit’s IP address changing.
 
<b>Webserver</b> - All the user interfaces for the VT3000 software are web based.  This means that the VT3000 Control Unit needs to run Internet Information Services (IIS).
 
<b>Software Dependencies</b> - The VT3000 software was is based on Microsoft.NET meaning that it needs the .NET Framework to operate.  Any VT3000 system will need Microsoft.NET 4.6 or newer to run.
 
<b>SLQ Server</b> - The VT3000 system stores its configuration and any captured events into SQL Server databases.  There can be up to 8 databases used by the VT3000.  Due to cost considerations, the VT3000 system software typically would use an Express version of SQL Server.  SQL Server Express would be installed locally on the Control Unit.  The VT3000 software supports SQL Server 2008 or newer.  If you want, you can either install a full version of SQL Server on the Control Unit or else point the Control Unit at an existing SQL Server instance.  If using an existing SQL Server instance, it is recommended that this instance exists on the local network and not at a different location (say the company headquarters).
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{| role="presentation" class="wikitable mw-collapsible"
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
| <strong>2. Mesh Network</strong>
|-
|<big>'''1. Control Unit'''</big>  
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
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|-
|-
|The VT3000 system can utilize a variety of mesh devices: Call Stations, BSC Modules, Production Status Modules, Touch Input Modules, Wireless Switch Contact Modules, Wireless Lights, Wireless Audio Modules, etc.  These devices all communicate on the mesh network.  The mesh network is a proprietary technology (not to be confused with Wi-Fi or 802.11) that is loosely based on Zigbee (IEEE 802.15.4).  It is a self-building mesh network meaning that as more devices are added to it, the coverage of that network is increased.  It operates in the 920-928 MHz band.  Indoors we typically can get about 400-500 feet per hop of coverage.  A “hop” being the distance from one device to the next.  A repeater can be utilized to increase coverage range.  A repeater has a higher gain antenna and typically will be mounted in a better location than your typical devices allowing a better range of coverage.  All a repeater requires is a standard power outlet.
|The Control Unit is a Computer or Server with a Windows OS where the VersaCall software is installed. There are 3 different options available.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
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|'''Provided By VersaCall''' - we will provide a Computer/Server running Windows 10 Professional, SQL Server Express & all VersaCall software installed.
|}
|}
 
{|class="wikitable" style="background:white; align:center;"
 
 
{| role="presentation" class="wikitable mw-collapsible"
| <strong>3. Coordinators</strong>
|-
|-
|For the system to communicate over the mesh network, it needs a Coordinator.  A Coordinator is basically a 900 MHz radio. Typically, a Coordinator is a USB device that would be connected to the Control Unit.  It also requires power through a standard power outlet.
|''' Provided By The Customer''' - you can elect to provide the Computer/Server where the VersaCall software will be installed. [[VT3000 - Minimum Requirements|'''CLICK HERE''']] to view the Minimum Requirements for a PC or Server.
|}
|}
 
{|class="wikitable" style="background:white; align:center;"
 
 
{| role="presentation" class="wikitable mw-collapsible"
| <strong>4. Remote Coordinators</strong>
|-
|-
|There is the option to do what we refer to as a Remote Coordinator. This utilizes a Serial-Over-Ethernet device to allow us to position the coordinator anywhere we want and connect it to the Control Unit through a TCP connection over the network. Remote Coordinators require a static IP address (or at least DHCP reserved).  Remote Coordinators allow us to add multiple Coordinators to a system, this could be used for example to cover a building a mile down the road.  Some considerations need to be addressed when using multiple Coordinators on a single system.
|''' Customer Provided Virtual Server''' - you can elect to provide a Virtual Server for the VersaCall software to be installed. This server will need to exist on the same network as the facility using the system, an off-site virtual server is NOT recommended. [[VT3000 - Minimum Requirements|'''CLICK HERE''']] to view the Minimum Requirements for a Server. It is important to note that a virtual server has some limitations:
|-
|'''1.''' Coordinators & Paging Transmitters would have to be connected via ethernet instead of USB.
|-
|'''2.''' Phone Modems & 2-Way Radios cannot be used with a Virtual Server.
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| <strong>5. Paging Transmitters</strong>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''2. Mesh Network'''</big>  
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
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|-
|-
|Another add-on option for a VT3000 system is an on-site paging transmitter. This allows the system to send messages to pagers near the system. Typically, a Paging Transmitter is a USB device that would be connected to the Control Unit. It also requires power though as standard power outlet.
|The VT3000 system can utilize a variety of mesh devices: Call Stations, BSC Modules, Production Status Modules, Touch Input Modules, Wireless Switch Contact Modules, Wireless Lights, Wireless Audio Modules, etc. These devices all communicate on the mesh network. The mesh network is a proprietary technology (not to be confused with Wi-Fi or 802.11) that is loosely based on ZigBee (IEEE 802.15.4). It is a self-building mesh network meaning that as more devices are added to it, the coverage of that network is increased. It operates in the 920-928 MHz band. Indoors we typically can get about 300-500 feet per hop of coverage. A “hop” being the distance from one device to the next. A repeater can be utilized to increase coverage range.
|}
|}
|}
 
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{| role="presentation" class="wikitable mw-collapsible"
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
| <strong>6. Remote Paging Transmitter</strong>
|-
|<big>'''3. USB Coordinator'''</big>  
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|-
|Like a Remote Coordinator, it is possible to do the same thing with a paging transmitter. Position it anywhere and have the Control Unit talk to it through the network.  Remote paging transmitters make it possible to add multiple paging transmitters to increase coverage on a large site.  Some care needs to be taken in positioning these paging transmitters though.
|For the system to communicate over the mesh network, it needs a Coordinator. A Coordinator communicates all information from the hardware devices (Call Station, BSC, PSM) to the Control Unit/VersaCall Software. This type of Coordinator is connected to the Control Unit via USB. A standard power outlet is required to power the device.
|}
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| <strong>7. Phone Communications</strong>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|-
|An add-on module to the VT3000 system, allows it to communicate over a phone line. This makes the system capable of dialing a phone number or extension and synthesizing text to speech or playing a pre-recorded audio message. The most common use of this is to communicate through a PA system.  This option requires that an analog phone line is provided. This option is not available on a Virtual Control Unit since the add-on module is a USB device.
|<big>'''4.  Remote/Ethernet Coordinator'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|For the system to communicate over the mesh network, it needs a Coordinator. A Coordinator communicates all information from the hardware devices (Call Station, BSC, PSM) to the Control Unit/VersaCall Software. This type of Coordinator is connected to the Control Unit via Ethernet. This utilizes a Serial-Over-Ethernet device to allow us to position the coordinator anywhere we want and connect it to the Control Unit through a TCP connection over the network. Remote Coordinators require a static IP address or DHCP Reserved address. A standard power outlet is required to power the coordinator & serial over ethernet device.
|}
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{| role="presentation" class="wikitable mw-collapsible"
<br>
| <strong>8. Two-Way Radios</strong>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|-
|To utilize Two-Way Radio communication, an add on module needs to be purchased. This module consists of a Mobile radio.  This radio needs to be programmed up with all the same channel information as your handheld radios (TX/RX Frequencies, DPL Codes, Color Codes, Repeater/Time Slots, etc.).  This information is needed prior to shipment so VersaCall can program it in.  VersaCall supports both analog and digital radios.
|<big>'''5.  USB Paging Transmitter'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|A USB Paging Transmitter is an option you can purchase that will send text communications to individual pagers. This type of transmitter is connected to the Control Unit via USB connection. A standard power outlet is required to power the device.
|}
|}
|}
 
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{| role="presentation" class="wikitable mw-collapsible"
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
| <strong>9. Email/Text Messages</strong>
|-
|-
|The system sends out email and text messages using SMTP. For it to work, you need to provide the system with the address for your email server or SMTP relay. The system can send either anonymous or authenticated SMTP.  If using anonymous, it is commonly a requirement to put the Control Unit’s address in the “whitelist” on your email server so it doesn’t reject the email.
|<big>'''6.  Remote/Ethernet Paging Transmitter'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|A Remote/Ethernet Paging Transmitter is an option you can purchase that will send text communications to individual pagers. This utilizes a Serial-Over-Ethernet device to allow us to position the transmitter anywhere and connect it to the Control Unit through a TCP connection over the network. Remote Paging Transmitter require a static IP address or DHCP Reserved address. A standard power outlet is required to power the transmitter & serial over ethernet device.
|}
|}
|}
 
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{| role="presentation" class="wikitable mw-collapsible"
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
| <strong>10. PC Modules</strong>
|-
|<big>'''7. Phone Modem'''</big>  
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|-
|VersaCall has a line of products designated as “PC Modules”.  Currently that lineup includes: PC Call Stations, PC BSC Modules and PC Input Modules. These PC Modules are fundamentally a web page. They could be accessed from a PC or tablet through a specific URL pointing to the Control Unit. VersaCall has a Windows based client application that can be installed on the operator’s machine that makes it a little easier for the operator to access the PC Module.
|A Phone Modem is an option you can purchase that will make calls to individual phones and play an audio message. The most common use for this device is to play messages over a PA System. A Phone Modem connects to the Control Unit via USB and requires an analog phone line to make calls. This device cannot be used on a Virtual Server.
|}
|}
|}
 
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{| role="presentation" class="wikitable mw-collapsible"
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
| <strong>11. Virtual Panels</strong>
|-
|-
|VersaCall’ s Virtual Panels software allows the creation of real time panels to be created and shown in a variety of locations.  These typically show active issues and production metrics but can really be tailored to a customer’s specific needs.  Fundamentally, these panels get delivered as a web page.
|<big>'''8.  2-Way Radio'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|A 2-Way Radio Module is an option that you can purchase that will play audio messages over your current radio channels. This device connects to the Control Unit via LPT port, the device cannot connect through any other input type. The Radio Module must be programmed by VersaCall to synch to your channels, we will require specific Frequency information from your facility. This device supports both Analog & Digital signals.  A standard power outlet is required to power the Radio Module.
|}
|}
{| role="presentation" class="wikitable mw-collapsible"
| <strong>12. Mini-PCs</strong>
|-
|To show a panel on a TV, something needs to drive it.  In lieu of putting out a dedicated Windows PC connected to the TV, VersaCall provides an alternative solution.  This comes in the form of what we refer to as a Mini-PC.  The Mini-PC is a single board computer running the Windows 10 IoT Core operating system.  It has a dedicated application whose job is to talk to the Control Unit and display panels.  These Mini-PCs can be connected via Ethernet or Wi-Fi.  Whatever network is utilized they need to be able to communicate with the Control Unit.
|}
|}
 
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{| role="presentation" class="wikitable mw-collapsible"
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
| <strong>13. Backup</strong>
|-
|-
|We leave it up to the customer to backup all files and databases.
|<big>'''9. Email & Text Messages'''</big>
|}
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
 
 
{| role="presentation" class="wikitable mw-collapsible"
| <strong>14. Anti-Virus</strong>
|-
|-
|We leave it up to the customer to install and maintain any anti-virus software.
|The VersaCall software sends out Emails & Texts Message by using your SMTP/Email Server. This connection can be made using Anonymous or Authenticated criteria. We will need the assistance of your IT Department to get this setup correctly.
|}
|}
{| role="presentation" class="wikitable mw-collapsible"
| <strong>15. Stand-Alone System</strong>
|-
|It is possible to do a stand-alone system though typically is not recommended.  In this case if the system isn’t connected to a network it will have some limitations.  No email/text message communications.  Employees won’t be able to run reports and see panels from their computers.  Utilizing Virtual Panels can be very limited as there isn’t a network to facilitate a connection from the Mini-PCs to the Control Unit.  Though a single TV could be connected directly to the Control Unit.
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!<span style="font-size:150%; color:#0645ad;">Related - Step by Step Guides</span>
{| class="wikitable mw-collapsible mw-collapsed" width="400px;"
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|style="text-align: center;" | '''Select a Guide Here'''
|-
|-
|[[VT3000 - Minimum Requirements|Minimum Requirements - Customer Providing the Computer or Server]]
|[[VT3000 - Minimum Requirements|Minimum Requirements - Customer Providing the Computer or Server]]
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|[[VT3000 - Install Rack Mount PC|Installation Insructions for Rack Mount Server Provided by VersaCall]]
|[[VT3000 - Install Rack Mount PC|Installation Insructions for Rack Mount Server Provided by VersaCall]]
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!<span style="font-size:150%; color:#0645ad">Additional Help</span>
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|<inputbox>type=search</inputbox>
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|'''Training Videos''' - https://www.versacall.com/training
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|[[File:BlogIcon.png|View our Blog|link=https://www.versacall.com/blog/]]
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<br>
 
[[Category:VT3000 Core Software]]
[[Category:VT3000 Core Software]]
[[Category:System Hardware]]
[[Category:System Hardware]]
[[Category:Control Unit - VersaCall Computer/Server]]
[[Category:Control Unit - VersaCall Computer/Server]]

Latest revision as of 19:23, 20 April 2023

Call Now 858-677-6766 SubmitTckBtn.png EmailUsBtn.png



GeneralHeader.png

Overview
The intent of this document is to explain the VT3000 system and any concerns related to IT. The VT3000 system is best utilized when it exists on the company network and is readily available to those that want to access it.
The VersaCall Computer/Server DOES NOT require Internet access.



DetailHeader.png

Diagram
System Architecture2.png


What Is the VersaCall (VT3000) System
The VT3000 System is made up of a variety of software & hardware components that work together to monitor production & send communications. The components that will makeup your system depend on what is purchased. A Control Unit (Computer/Server where the VersaCall software is installed) is a requirement for all systems. The other components are purchased by customers dependent on what their specific needs are.



1. Control Unit
The Control Unit is a Computer or Server with a Windows OS where the VersaCall software is installed. There are 3 different options available.
Provided By VersaCall - we will provide a Computer/Server running Windows 10 Professional, SQL Server Express & all VersaCall software installed.
Provided By The Customer - you can elect to provide the Computer/Server where the VersaCall software will be installed. CLICK HERE to view the Minimum Requirements for a PC or Server.
Customer Provided Virtual Server - you can elect to provide a Virtual Server for the VersaCall software to be installed. This server will need to exist on the same network as the facility using the system, an off-site virtual server is NOT recommended. CLICK HERE to view the Minimum Requirements for a Server. It is important to note that a virtual server has some limitations:
1. Coordinators & Paging Transmitters would have to be connected via ethernet instead of USB.
2. Phone Modems & 2-Way Radios cannot be used with a Virtual Server.



2. Mesh Network
The VT3000 system can utilize a variety of mesh devices: Call Stations, BSC Modules, Production Status Modules, Touch Input Modules, Wireless Switch Contact Modules, Wireless Lights, Wireless Audio Modules, etc. These devices all communicate on the mesh network. The mesh network is a proprietary technology (not to be confused with Wi-Fi or 802.11) that is loosely based on ZigBee (IEEE 802.15.4). It is a self-building mesh network meaning that as more devices are added to it, the coverage of that network is increased. It operates in the 920-928 MHz band. Indoors we typically can get about 300-500 feet per hop of coverage. A “hop” being the distance from one device to the next. A repeater can be utilized to increase coverage range.



3. USB Coordinator
For the system to communicate over the mesh network, it needs a Coordinator. A Coordinator communicates all information from the hardware devices (Call Station, BSC, PSM) to the Control Unit/VersaCall Software. This type of Coordinator is connected to the Control Unit via USB. A standard power outlet is required to power the device.



4. Remote/Ethernet Coordinator
For the system to communicate over the mesh network, it needs a Coordinator. A Coordinator communicates all information from the hardware devices (Call Station, BSC, PSM) to the Control Unit/VersaCall Software. This type of Coordinator is connected to the Control Unit via Ethernet. This utilizes a Serial-Over-Ethernet device to allow us to position the coordinator anywhere we want and connect it to the Control Unit through a TCP connection over the network. Remote Coordinators require a static IP address or DHCP Reserved address. A standard power outlet is required to power the coordinator & serial over ethernet device.



5. USB Paging Transmitter
A USB Paging Transmitter is an option you can purchase that will send text communications to individual pagers. This type of transmitter is connected to the Control Unit via USB connection. A standard power outlet is required to power the device.



6. Remote/Ethernet Paging Transmitter
A Remote/Ethernet Paging Transmitter is an option you can purchase that will send text communications to individual pagers. This utilizes a Serial-Over-Ethernet device to allow us to position the transmitter anywhere and connect it to the Control Unit through a TCP connection over the network. Remote Paging Transmitter require a static IP address or DHCP Reserved address. A standard power outlet is required to power the transmitter & serial over ethernet device.



7. Phone Modem
A Phone Modem is an option you can purchase that will make calls to individual phones and play an audio message. The most common use for this device is to play messages over a PA System. A Phone Modem connects to the Control Unit via USB and requires an analog phone line to make calls. This device cannot be used on a Virtual Server.



8. 2-Way Radio
A 2-Way Radio Module is an option that you can purchase that will play audio messages over your current radio channels. This device connects to the Control Unit via LPT port, the device cannot connect through any other input type. The Radio Module must be programmed by VersaCall to synch to your channels, we will require specific Frequency information from your facility. This device supports both Analog & Digital signals. A standard power outlet is required to power the Radio Module.



9. Email & Text Messages
The VersaCall software sends out Emails & Texts Message by using your SMTP/Email Server. This connection can be made using Anonymous or Authenticated criteria. We will need the assistance of your IT Department to get this setup correctly.



RelatedHowTos.png
Select a Guide Here
Minimum Requirements - Customer Providing the Computer or Server
VersaCall Software Installation Pre-Requisites
Installation Instructions for Mini PC Provided by VersaCall
Installation Instructions for Standard PC Provided by VersaCall
Installation Insructions for Rack Mount Server Provided by VersaCall



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