Difference between revisions of "VT3000 - Download Log Files"
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=Instructions= | =<big>'''Instructions'''</big>= | ||
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'''1.''' Open the VT3000 web interface – log in | {|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;" | ||
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|<big>'''Step 1.'''</big> | |||
File:3131_1.png | {|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;" | ||
File:3131_2.png | |valign="top" | | ||
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|Open the VT3000 web interface – select VT3000 Core Software - log in – select Diagnostics – select Logs. | |||
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|[[File:3131_1.png|center|83px]] || [[File:3131_2.png|center|83px]] | |||
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|style="text-align:center" | '''Diagnostics''' ||style="text-align:center" | '''Logs''' | |||
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File:Log8.png | <br> | ||
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|<big>'''Step 2.'''</big> | |||
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File:Log9.png | |valign="top" | | ||
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|After the Logs page loads - click on the Download icon in the top right corner of the screen. | |||
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File:Log10.png | |[[File:Log8.png|center|700px]] | ||
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---- | |||
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|<big>'''Step 3.'''</big> | |||
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|On a Chrome browser you will see the download appear at the bottom of the page when it is complete. With other browser you may get an interface asking you where to store the file. Ensure you save the file to a location that you can navigate to easily. Generally the Windows Downloads folder is where these files get stored. | |||
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---- | |||
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|<big>'''Step 4.'''</big> | |||
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|Open your email application - create a new email - send it to the VersaCall Technicians email address (if provided) or send it to [email protected]. When sending to the support email address, ensure that you state what Technician requested the files. Add the VT3000Logs.zip file as an attachment to your email. As stated previously, this file can generally be found in your Windows - Downloads folder. | |||
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|<big>'''Step 5.'''</big> | |||
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|If you see an "Unable to send log files to VersaCall Error, it means that the file could not be sent through your email server. Let the Technician know about the issue as you may have to use an alternative method to send the file. | |||
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{|style="margin: auto; background:#eaf3ff; border:1px solid #2a4b8d" | {|style="margin: auto; background:#eaf3ff; border:1px solid #2a4b8d" | ||
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[[Category:VT3000 Core Software]] | [[Category:VT3000 Core Software]] | ||
[[Category:Diagnostics]] | [[Category:Diagnostics]] | ||
[[Category:Logs]] | [[Category:Logs]] |
Revision as of 21:32, 10 December 2021
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Instructions
Step 1.
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Step 2.
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Step 3.
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Step 4.
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Step 5.
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