VRS New Report

Create A Report

After selecting to Create New Report on the VRS main page, the user will see 8 steps. These steps are the same for any report, only the options in the steps change based on the template selected.

Steps for Creating a New Report

1. On the main page, in the Available Reports section, select the Create a New Report button.

2. Step One - select the Category of the template, there are 5.

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3. Step Two - select the specific Template, there will be different options based on the category selected

Communications

Down Time

Production

Analytics

Export

4. Step Three - select the Variant to be used on the report.

5. Step Four - select the Date Range for the report.

    a. Dates - select the specific From and To date from a calendar.
    b. Weeks - select the From and To year - select the From and To week of the year.
    c. Moths - select the From and To year - select the From and To month of the year.
    d. Years - select the From and To year.

6. Step Five - select the source of data for the report.

    a. Everything - report will include all input devices.
    b. Input Devices - using the list, select the device(s) to be included in the report.
    c. Filter Groups - using the list, select the group(s) to be included in the report.

7. Step Six - select the Time Frame.

    a. None - all hours in the date range will be included.
    b. Full Day - select the Schedule - all hours between Start of day and End of day will be included.
    c. Shifts - select the Schedule - select the shifts to include in the date range.
    d. Specified - enter the From Time and the To Time - only the hours in that range will be included.

8. Step 7 - depending on the template there will be multiple options available.

    a. Report Title - enter a name for the report or leave as default.
    b. Good Response Time - enter a number of seconds to show as a good response time.
    c. Poor Response Time - enter a number of seconds to show as a poor response time.
    d. Good Resolve Time - enter a number of seconds to show as a good resolve time.
    e. Poor Resolve Time - enter a number of seconds to show as a poor resolve time.
    f. Minimum Duration - enter the number of seconds the duration must be to show on the report.
    g. Y Axis Description - enter a name for the Y axis values on the left side of the graph.
    h. Y Axis 2 Description - enter a name for the Y axis values on the right side of the graph.
    i. Show Value - select to show the values, of the bars on the graph, or to hide them.
    j. Exclude Break Time -  select to include or exclude the break time in the report.
    k. Template Theme -  if a theme has been created, it can be selected in this field.