Difference between revisions of "VRS New Report"
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Revision as of 16:39, 6 October 2017
Create A Report
After selecting to Create New Report on the VRS main page, the user will see 8 steps. These steps are the same for any report, only the options in the steps change based on the template selected.
Options When Creating a New Report
1. On the main page, in the Available Reports section, select the Create a New Report button.
2. Step One - select the Category of the template, there are 5.
3. Step Two - select the specific Template, there will be different options based on the category selected
Communications
Down Time
Production
Analytics
Export
4. Step Three - select the Variant to be used on the report.
5. Step Four - select the Date Range for the report.
6. Step Five - select the source of data for the report.
7. Step Six - select the Time Frame.
8. Step 7 - depending on the template there will be multiple options available.
a. Report Title - enter a name for the report or leave as default. b. Good Response Time - enter a number of seconds to show as a good response time. c. Poor Response Time - enter a number of seconds to show as a poor response time. d. Good Resolve Time - enter a number of seconds to show as a good resolve time. e. Poor Resolve Time - enter a number of seconds to show as a poor resolve time. f. Minimum Duration - enter the number of seconds the duration must be to show on the report. g. Y Axis Description - enter a name for the Y axis values on the left side of the graph. h. Y Axis 2 Description - enter a name for the Y axis values on the right side of the graph. i. Show Value - select to show the values, of the bars on the graph, or to hide them. j. Exclude Break Time - select to include or exclude the break time in the report. k. Template Theme - if a theme has been created, it can be selected in this field.