VT3000 - Install 2-Way Radio Module

2-Way Radio Module

A 2-Way radio module can be purchased for your VersaCall system. This module will attach directly to the VersaCall computer/server using the LPT port and Audio Out port. If your VersaCall computer/server does not have an existing LPT port, you will need to have one installed before proceeding. Please contact VersaCall Support for questions regarding this module.

Instructions

    1. Mount the radio module cabinet within 6 feet of the VersaCall computer/server and within 6 feet of a 110 electrical outlet.

• 
• 

    2. Connect the LPT cable to the VersaCall computer/server.

• 

    3. Connect the Audio cable to the VersaCall computer/server.

• 

    4. Plug in the radio module cabinet into the electrical outlet.

• 

    5. Open the VT3000 web interface - select Core Software - Administration - System Settings - Service.

• 
• 
• 

    6. Select Audio Out tab.

• 

    7. The following settings are needed to make the Radio module work with the system.

• 

    a. Enabled - check mark the box to enable.
    b. Description - enter a name for the module.
    c. Driver - select one of the following options.
         i. Direct Audio - the audio will be played through the Audio Out port only.
         ii. Vertex Standard VX-4600 - select when setting up an analog radio.
         iii. Motorola XPR 5000 - select when setting up a digital radio.
    d. Port - select LPT1.

    8. Select Save & Exit once all settings have been made for the radio.

• 

    9. Plug in the power cord for the radio module.

• 

    10. The VT3000 Service must be restarted for the setting to take affect - Click Here for instructions.

    11. Once the service has restarted you will need to test the radio channel - Click Here for instructions.

Basic Troubleshooting

If there is no sound playing on the radio channel, proceed with the steps below.

    1. Open the VT3000 web interface - select Core Software - Administration - System Settings - Service.

• 
• 
• 

    2. Select Audio Out tab.

• 

    3. Change the Port setting to LPT2.

• 

    4. Select Save & Exit once all settings have been made for the radio.

• 

    5. The VT3000 Service must be restarted for the setting to take affect - Click Here for instructions.

    6. Test the radio channel again - Click Here for instructions.

Advanced Troubleshooting

If there is no sound playing on the radio channel after selecting LPT1 & LPT2, proceed to the following steps. To proceed with the steps below, the user must have direct access to the VersaCall computer/server or be able to use Remote PC to access the VersaCall computer/server.

    1. Double check all connections.

         a. LPT Cable - securely plugged into the VersaCall computer/server via LPT Port.
         b. Audio Cable - plugged into the correct port on the VersaCall computer/server.
         c. Power Cord -  for radio module plugged into a working electrical outlet.

    2. On the VersaCall computer select - Windows Start button - Control Panel - Device Manager.

    3. Select to expand the Ports (COM & LPT) section.

• 

    4. Select the first LPT port in the list - so that it is highlighted.

• 

     5. Select Action - Properties.

• 

    6. Select the Resources tab.

• 

    7. In the Resource Settings section there will be 2 I/O Range settings. Take note of the first number in each range (E010 & E000 in our example below).

• 

    8. Open the VT3000 web interface - select Core Software - Administration - System Settings - Service.

• 
• 
• 

    9. Select Audio Out tab.

• 

    10. Select DMA for the Port field. Enter the first letter/number range in the field provided.

• 

    11. Select Save & Exit once all settings have been made for the radio.

• 

    12. The VT3000 Service must be restarted for the setting to take affect - Click Here for instructions.

    13. Test the radio channel again - Click Here for instructions.

    14. If there is no sound after testing, open the VT3000 web interface - select Core Software - Administration - System Settings - Service.

• 
• 
• 

    15. Select Audio Out tab.

• 

    16. Select DMA for the Port field. Enter the second letter/number range in the field provided.

• 

    17. Select Save & Exit once all settings have been made for the radio.

• 

    18. The VT3000 Service must be restarted for the setting to take affect - Click Here for instructions.

    19. Test the radio channel again - Click Here for instructions.

    20. If there is no audio playing over the channel, contact VersaCall Support for further assistance.