Difference between revisions of "VT3000 - Install Paging Transmitter - Remote - Different Subnet"

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'''3.''' A login page will show – leave the Password field blank – click on the Login button.
    '''10.''' Leave the Password blank – select the Login button.


[[File:3103_3.png]]
[[File:3103_3.png]]




'''4.''' The first option will be to enter a name for the device – enter any name that will help you identify it in the future – click on the Next button.
    '''11.''' Enter any name to identify the transmitter – select the Next button.


[[File:3103_4.png]]
[[File:3103_4.png]]




'''5.''' The next option allows you to setup a static IP address for the RS232 device. Enter in the information provided by your IT department – click on the Next button.
    '''12.''' Enter IP address information provided by your IT department – select the Next button.


[[File:3103_5.png]]
[[File:3103_5.png]]




'''6.''' The next option is for setting up the type of Port connection that will be used.
    '''13.''' Use the settings below.


[[File:3103_6.png]]
[[File:trans16.png]]


     '''a. Network Protocol''' – select TCP – select “to wait for connections”.
     '''a. Network Protocol''' – select TCP – select “to wait for connections”.
Line 103: Line 103:
     '''d. IP Address''' – enter the IP address of the VersaCall computer.
     '''d. IP Address''' – enter the IP address of the VersaCall computer.


Click on the Advanced button when all settings have been entered.
'''NOTE:''' The IP address shown in the image is for reference purposes - use the IP address of your VersaCall computer/server.
 
 
    '''14.'''Select the Advanced button.


[[File:3103_7.png]]
[[File:3103_7.png]]




'''7.''' The Advanced Port settings page will load.
    '''15.''' Use the settings below.


[[File:3103_8.png]]
[[File:3103_8.png]]
Line 118: Line 121:
     '''d. Data Packets''' – do not select the option to control data packets.
     '''d. Data Packets''' – do not select the option to control data packets.


Once all the settings have been entered click on the Next button.
 
    '''16.''' Select the Next button.


[[File:3103_9.png]]
[[File:3103_9.png]]




'''8.''' The Port 1 – Serial option will load:
    '''17.''' Use the settings below:


[[File:3103_10.png]]
[[File:3103_10.png]]
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     '''g. Flow Control''' – select No Flow Control
     '''g. Flow Control''' – select No Flow Control


Once all fields have been addressed click on the Next button.
 
    '''18.''' Select the Next button.


[[File:3103_9.png]]
[[File:3103_9.png]]




'''9.''' The final option is to Save the changes that have been made – click on the Save button.
    '''19.''' Select the Save button.


[[File:3103_11.png]]
[[File:3103_11.png]]




'''10.''' The paging transmitter cable will have two different connectors. One is an RJ 12 connector (looks like an analog phone connector), this one gets plugged into the port on the paging transmitter. The other connector is a serial connection; this gets plugged into the RS232 device. Once all the connections have been made plug in the power cable and connect it to a power outlet.
    '''20.''' Go to the VersaCall Computer - open the VT3000 home page - select Administration – System Settings – Service.


[[File:3103_12.png]][[File:3103_13.png]]
<gallery widths=150>
File:HT3100_2.png
File:HT3100_3.png
File:HT3100_4.png
</gallery>




'''11.''' Go to the VersaCall home page – click on the VT3000 Core Software button – sign in with your user name and password.
    '''21.''' Select the Paging Transmitter tab – select the add “+” icon.
 
[[File:3103_14.png]]
 
 
'''12.''' From the home page select Administration – System Settings – Service.
 
[[File:3103_15.png]][[File:3103_16.png]][[File:3103_17.png]]
 
 
'''13.''' On the Service Settings page select the Paging Transmitter tab – click on the add or “+” icon.


[[File:3103_18.png]]
[[File:3103_18.png]]




'''14.''' A settings window will show for the new paging transmitter.
    '''22.''' Use the settings below:


[[File:3103_19.png]]
[[File:3103_19.png]]
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     '''g. Port''' – enter 4000.
     '''g. Port''' – enter 4000.


'''15.''' Click on the Save & Exit button in the top right corner of the screen.
 
    '''23.''' Click on the Save & Exit button in the top right corner of the screen.


[[File:3103_20.png]]
[[File:3103_20.png]]




'''16.''' A screen will appear telling the user they need to restart the VersaCall service in order to commit the changes that were made – click on the Yes button. If this is not done, the system will not communicate with the device.
    '''24.''' Select Yes on the Restart warning message. This must be done to complete the setup.
 
[[File:3103_21.png]]
 
 
'''17.''' The Control Center page will load – the VT3000 Service will already be highlighted in the list – click on the Stop button (blue square icon).
 
[[File:3103_22.png]]
 
 
'''18.''' The page will refresh and show the Status as Stopped – the Stop button will be replaced by the Start button (blue triangle icon). Click on the Start button.
 
[[File:3103_23.png]]
 
 
'''19.''' The page will refresh show the Status as Started along with the Stop button replacing the Start button.
 
[[File:3103_24.png]]
 
 
'''20.''' Now you will need to test the paging transmitter – ensure you have a pager to test with that has been added to the VT3000 software in Outputs. From the home page select Communications.
 
[[File:3103_25.png]]
 
 
'''21.''' On the communications page select the following:


[[File:3103_26.png]]
[[File:3102_22.png]]


    '''a. Type''' – Outputs
    '''b. Destination Type''' – On-Site Pager
    '''c. Pager List''' – select the pager that you have to test with on the list.
    '''d. Message''' – enter a test message to go out to the pager.
    '''e. Repeat''' – leave the box unchecked for testing the initial setup.


Once all options have been entered click on the Send button.
    '''25.''' Restart the VersaCall Service - [[VT3000 - Restart Service|'''Click here for Instructions''']].
[[File:3102_25.png]]


[[File:3103_27.png]]


'''22.''' The process of sending and receiving the text over a remote transmitter can take up to 10 seconds. After that time period you should get the test message on the pager.
    '''26.''' Test the Transmitter - [[VT3000_-_Test_-_Pager_Coverage|'''Click here for Instructions''']].


This concludes the How To – if you are experiencing any difficulties or if the paging transmitter is not working please contact VersaCall service.
    If are having trouble, contact [https://www.versacall.com/customer-support/service-ticket/ <u>'''VersaCall Support'''</u>] for further assistance.

Revision as of 19:08, 14 June 2018

Overview

This guide will show how to configure a remote transmitter that is on a different subnet than the VersaCall computer/server. For this method, you must have the IP address of the port that the RS232 device is plugged into – consult your IT department for this information. They may need to trace the device using the MAC address, this is printed on a label attached to the bottom of the RS-232 device. IT will also need to provide a static IP address that can be used for this device.


Unpack

You will have the following components after unpacking.

  • Paging Transmitter

  • Power Cord

  • Serial Cable

  • Antenna

  • RS-232

  • RS-232 Power

  • Serial Cable

Instructions

    1. Connect the Serial Cable to the port on the Transmitter.
  • Trans14.png


    2. Connect the other end of the Serial Cable to the RS-232 device.
  • Coord15.png


    3. Connect the Power Cable to the Paging Transmitter.
  • Trans1.png


    4. Connect the Antenna to the Paging Transmitter.
  • Trans3.png


    5. Connect the Power Cable to the RS-232 device.
  • Coord16.png


    6. Connect the Ethernet Cable to the RS-232 device.
  • Coord17.png


    7. Connect the Ethernet Cable to your available port.
  • Coord18.png


    8. Connect both Power Cables to an Electrical Outlet.
  • Bscin4.png


    9. Open a web browser (IE, Firefox or Chrome) – enter the IP address for the port the RS232 device in plugged into or the IP address from the MAC trace.

3103 2.png 


    10. Leave the Password blank – select the Login button.

3103 3.png 


    11. Enter any name to identify the transmitter – select the Next button.

3103 4.png 


    12. Enter IP address information provided by your IT department – select the Next button.

3103 5.png 


    13. Use the settings below.

Trans16.png 

    a. Network Protocol – select TCP – select “to wait for connections”.
    b. Port Number – enter 4000.
    c. Limit – select 4 connections from the drop down list.
    d. IP Address – enter the IP address of the VersaCall computer.

NOTE: The IP address shown in the image is for reference purposes - use the IP address of your VersaCall computer/server. 


    14.Select the Advanced button.

3103 7.png 


    15. Use the settings below.

3103 8.png 

    a. Advanced – click in the box next to “I want to control when connections would be forced to close” to place a check mark in it.
    b. Network – click in the box next to “I want to close a connection” to place a check mark in it.
         i. Select “after the connection ……” and enter 2 in the field for minutes.
    c. Serial – uncheck the box and leave the milliseconds field blank.
    d. Data Packets – do not select the option to control data packets.



    16. Select the Next button.

3103 9.png 


    17. Use the settings below:

3103 10.png 

    a. Description – enter Serial Port 1
    b. Mode – select RS-232
    c. Baud Rate – select 9600
    d. Data Bits – select 8-Bits
    e. Stop Bits – select 1-Bit
    f. Parity – select No Parity
    g. Flow Control – select No Flow Control



    18. Select the Next button.

3103 9.png 


    19. Select the Save button.

3103 11.png 


    20. Go to the VersaCall Computer - open the VT3000 home page - select Administration – System Settings – Service.
  • HT3100 2.png
  • HT3100 3.png
  • HT3100 4.png


    21. Select the Paging Transmitter tab – select the add “+” icon.

3103 18.png 


    22. Use the settings below:

3103 19.png 

    a. Enabled – click on the box to place a check mark – this will enable the device.
    b. Description – enter any name for the transmitter.
    c. Driver – select the Salcom 12-62 - Remote driver from the list.
    d. Synchronization Code – if installing multiple transmitters, use the different codes.
    e. Connection Method – select TCP Client from the list.
    f. Address – enter the Static IP address that you entered in Step 5.
    g. Port – enter 4000.



    23. Click on the Save & Exit button in the top right corner of the screen.

3103 20.png 


    24. Select Yes on the Restart warning message. This must be done to complete the setup.

3102 22.png 


    25. Restart the VersaCall Service - Click here for Instructions.

3102 25.png 


    26. Test the Transmitter - Click here for Instructions.

    If are having trouble, contact VersaCall Support for further assistance.
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