Difference between revisions of "VT3000 - Find Software/Application Version"

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|<big>'''Overview'''</big>
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!style="text-align: left;"|<big>'''Overview'''</big>
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|You maybe asked by a VersaCall Technician to provide the version of one or more applications. This guide will explain how to obtain the software version.
|You maybe asked by a VersaCall Technician to provide the version of one or more applications. This guide will explain how to obtain the software version.
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!style="text-align: left;"|<big>'''Requirements'''</big>
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|style="text-align: center;" | '''See Requirements Here'''
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|'''1.'''  The VT3000 Core Software installed and running on your system.
|'''1.'''  The VT3000 Core Software installed and running on your system.
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|'''2.'''  One or more VersaCall applications installed on your system.
|'''2.'''  One or more VersaCall applications installed on your system.
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=<big>'''Instructions'''</big>=
=<big>'''Instructions'''</big>=
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|style="text-align: center;" | '''Select a Guide Here'''
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Revision as of 15:46, 27 September 2022

Call Now 858-677-6766 SubmitTckBtn.png EmailUsBtn.png



Overview
You maybe asked by a VersaCall Technician to provide the version of one or more applications. This guide will explain how to obtain the software version.


Requirements
See Requirements Here
1. The VT3000 Core Software installed and running on your system.
2. One or more VersaCall applications installed on your system.


Video


Instructions


Step 1.
Open the VT3000 web interface – select VT3000 Core Software - log in – select Administration – select Control Center.
3176 1.png
3176 2.png
Administration Control Center



Step 2.
Select the Products tab.
Up1.png



Step 3.
All of the VersaCall Applications that have been installed will show in the list.
Products1.png



Step 4.
Click on one of the applications (the one you want to get the version for) in the list so that it is highlighted.
Products2.png



Step 5.
The Application Properties will show on the right side of the Applications list.
Products3.png
ID - this is the ID of the application/product.
Name - this is the full name of the application/product.
Description - a brief description of the application/product will show here.
Version - this is where you will find your application version number that the Technician is looking for.
Product Key - your system may show the Product Key here or it may be blank. This is dependent on the version you have.
Timestamp - this shows the date and time that the application was started. Anytime you restart the service or computer a new time will be recorded here.



Step 6.
Note the version numbers or take a screen shot of each application and send that information over to the Technician that requested the information.



RelatedHowTos.png
Select a Guide Here
Create a Local Database Backup
Create a Database Backup as a Downloadable Zip File
Send a Copy of your Databases to VersaCall
Restore a Database(s) using a Local Database Backup
Update a Database(s) using an External Backup or Zip File from VersaCall Technician
Restart the AMS Service
Restart the Connectivity Service
Restart the Virtual Panels IV (VPIV) Service
Restart the Reporting Software (VRS II) Service
Restart the VT3000 Service
Restart the VT3000 Control Center
Upgrade the VersaCall Software using VT3000 Core Software



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