Difference between revisions of "VT3000 - Upgrade VersaCall Software"

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=Overview=
{|style="background:transparent; color:black" border="0" height="230" align="center" valign="bottom"
If you already have the VersaCall software installed on your system you can easily upgrade it to the latest version. A VersaCall technician can provide you with the zip file you will need to upgrade. Please contact Support if you do not have the zip file.
|+style="background:transparent|
 
|-align="center"
=Requirements=
|
 
|[[Image:CallUsBtn.png|Call Now 858-677-6766]]
'''1.''' VT3000 software installed and running on a computer/server.
|
 
|[[Image:SubmitTckBtn.png|link=https://www.versacall.com/customer-support/service-ticket]]
'''2.''' VT3000 upgrade zip file downloaded on the computer you will be accessing the VersaCall software from.
|
 
|[[Image:EmailUsBtn.png|link=mailto:[email protected]?Subject=Help%20Needed%20Wiki&body=Type%20Message%20Here]]
 
|}
=Instructions=
<br>
 
----
'''1.''' Place the Installation Zip file on the desktop of the computer you are using.
----
 
<br>
<gallery widths=102 heights=124>
[[File:GeneralHeader.png]]
File:Install1.png
<br>
</gallery>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
 
|<big>'''Overview'''</big>
'''2.''' Open the VT3000 web interface - select VT3000 - sign in.
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
<gallery widths=289 heights=85>
|-
File:LogIn_1.png
|If you already have the VersaCall software installed on your system you can easily upgrade it to the latest version. A VersaCall technician can provide you with the zip file you will need to upgrade. Please contact Support if you do not have the zip file.
</gallery>
|}
<gallery widths=328 heights=177>
|}
File:LogIn_2.png
<br>
</gallery>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
 
|<big>'''Requirements'''</big>
'''3.''' Select Administration - select Control Center.
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
<gallery widths=93 heights=93>
{| class="wikitable mw-collapsible mw-collapsed" width="775px;"
File:3176_1.png|Administration
|-
File:icon_controlcenter.png|Control Center
|style="text-align: center;" | '''See Requirements Here'''
</gallery>
|-
 
|'''1.''' The VT3000 Core Software installed and running on your system.
 
|-
'''4.''' Select the Products tab.
|'''2.''' VT3000 upgrade zip file downloaded on the computer you will be accessing the VersaCall software from.
 
|}
<gallery widths=302 heights=98>
|}
File:Up1.png
|}
</gallery>
<br>
 
----
 
----
'''5.''' Select the upload icon
<br>
 
[[File:VideoHeader.png]]
<gallery widths=149 heights=59>
<br>
File:Up2.png
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
</gallery>
|-
 
|<big>'''Video'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
'''6.''' Select the Choose File button.
|valign="top" |
 
|-
<gallery widths=348 heights=125>
|[[File:Update Software VT3000.mkv|center|775px]]
File:Up3.png
|}
</gallery>
|}
 
<br>
 
----
'''7.''' Navigate to the VT3000_2017.zip file in step 1 - double click on the file.
----
 
<br>
<gallery widths=102 heights=124>
[[File:InstructionHeader.png]]
File:Install1.png
<br>
</gallery>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
 
|<big>'''Step 1.'''</big>
'''8.''' Select the Upload button.
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
<gallery widths=348 heights=125>
|-
File:Up4.png
|Place the Installation Zip file on the desktop of the computer you are using. The zip file would come from a VersaCall Technician. Your file name will be different.
</gallery>
{|style="margin:left;"
 
|valign="top" |
 
{|class="wikitable" style="background:white; align:center;"
'''9.''' The web browser tab will show a rotating circle during the File Upload. This process can take 5 - 10 minutes to complete.
|-
 
|[[File:Install1.png|center|102px]]
<gallery widths=206 heights=34>
|}
File:Up5.png
|}
</gallery>
|}
 
|}
 
<br>
'''10.''' When the upload is completed, an Update has Started screen will show. Installation can take up to 5 - 10 minutes - close your web browser.
----
 
<br>
<gallery widths=480 heights=111>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
File:Up6.png
|-
</gallery>
|<big>'''Step 2.'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
'''11.''' After 10 minutes - open the VT3000 web interface - log in - your software is now updated. If you have any issues logging in please contact VersaCall Support.
|-
|Open the VT3000 web interface – select VT3000 Core Software - log in – select Administration – select Control Center.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:3176_1.png|center|93px]] || [[File:3176_2.png|center|93px]]
|-
|style="text-align:center" | '''Administration''' ||style="text-align:center" | '''Control Center'''
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 3.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Select the Products tab.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|[[File:Up1.png|center|302px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 4.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Select the Choose File button.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:Up3.png|center|348px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 5.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Navigate to the VT3000_(your version).zip file in step 1 - double click on the file.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:Install1.png|center|102px]]
|}
|}
|}
|}
<br>
----
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 6.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Select the Upload button.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center; width:775;"
|-
|[[File:Up4.png|center|348px]]
|}
|}
|}
|}
<br>
----
----
 
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
{|style="margin: auto; background:#eaf3ff; border:1px solid #2a4b8d"
|-
|<big>'''Step 7.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|valign="top" |
{| class="article-table mw-collapsible mw-collapsed" width="400px" data-expandtext="&#9660;" data-collapsetext="&#9650;"
|-
!<span style="font-size:150%; color:#0645ad;">Related - Step by Step Guides</span>
|The web browser tab will show a rotating circle during the File Upload. This process can take 5 - 10 minutes to complete. Do not press any other buttons or try to open any VersaCall application.
|}
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:Up5.png|center|206px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 8.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Navigate to the location where you stored the backup file(s) - double click on the backup you want to use.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:Up6.png|center|480px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 8.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|After the upload is complete, generally takes about 5 - 10 minutes,  log out and log back into the VT3000 Core software. Check that your version numbers are correct [[VT3000 - Find Software/Application Version|'''Click Here''']] for instructions.
|}
|}
<br>
----
----
<br>
{|style="margin:auto;"
|+
[[File:RelatedHowTos.png|center]]
|align="center" |
{| class="wikitable mw-collapsible mw-collapsed" width="400px;"
|-
|style="text-align: center;" | '''Select a Guide Here'''
|-
|-
|[[VT3000 - Back Up Database Locally - VT3000 Core|Create a Local Database Backup]]
|[[VT3000 - Back Up Database Locally - VT3000 Core|Create a Local Database Backup]]
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|[[VT3000 - Restart VT3000 Control Center|Restart the VT3000 Control Center]]
|[[VT3000 - Restart VT3000 Control Center|Restart the VT3000 Control Center]]
|}
|}
|valign="top" |
|}
{| class="article-table mw-collapsible mw-collapsed" width="400px" data-expandtext="&#9660;" data-collapsetext="&#9650;"
<br>
!<span style="font-size:150%; color:#0645ad">Additional Help</span>
----
<br>
{|style="margin:auto;"
|+
[[File:SearchHeader.png|center]]
|align="center" |
{|class="wikitable"
|-
|-
|'''Submit a Ticket''' - https://www.versacall.com/customer-support/service-ticket
|<inputbox>type=search</inputbox>
|-
|}
|'''Training Videos''' - https://www.versacall.com/training
|}
|}
|-
<br>
|colspan="2"|<inputbox>
----
              type=search
<br>
              default=Search VersaCall Support
[[File:VC Footer.png|center]]
            </inputbox>
{|style="background:transparent; color:black" border="0" height="200" align="center" valign="bottom" cellpadding=10px cellspacing=10px
|+style="background:transparent|
|-align="center"
|
|[[File:LinkedIn.png|Follow Us On LinkedIn|link=https://www.linkedin.com/company/versacall/]]
|
|[[File:BlogIcon.png|View our Blog|link=https://www.versacall.com/blog/]]
|}
|}
 
<br>
 
[[Category:VT3000 Core Software]]
[[Category:VT3000 Core Software]]
[[Category:Administration]]
[[Category:Administration]]
[[Category:Control Center]]
[[Category:Control Center]]

Latest revision as of 19:28, 20 April 2023

Call Now 858-677-6766 SubmitTckBtn.png EmailUsBtn.png



GeneralHeader.png

Overview
If you already have the VersaCall software installed on your system you can easily upgrade it to the latest version. A VersaCall technician can provide you with the zip file you will need to upgrade. Please contact Support if you do not have the zip file.


Requirements
See Requirements Here
1. The VT3000 Core Software installed and running on your system.
2. VT3000 upgrade zip file downloaded on the computer you will be accessing the VersaCall software from.



VideoHeader.png

Video



InstructionHeader.png

Step 1.
Place the Installation Zip file on the desktop of the computer you are using. The zip file would come from a VersaCall Technician. Your file name will be different.
Install1.png



Step 2.
Open the VT3000 web interface – select VT3000 Core Software - log in – select Administration – select Control Center.
3176 1.png
3176 2.png
Administration Control Center



Step 3.
Select the Products tab.
Up1.png



Step 4.
Select the Choose File button.
Up3.png



Step 5.
Navigate to the VT3000_(your version).zip file in step 1 - double click on the file.
Install1.png



Step 6.
Select the Upload button.
Up4.png



Step 7.
The web browser tab will show a rotating circle during the File Upload. This process can take 5 - 10 minutes to complete. Do not press any other buttons or try to open any VersaCall application.
Up5.png

|} |}


Step 8.
Navigate to the location where you stored the backup file(s) - double click on the backup you want to use.
Up6.png



Step 8.
After the upload is complete, generally takes about 5 - 10 minutes, log out and log back into the VT3000 Core software. Check that your version numbers are correct Click Here for instructions.



RelatedHowTos.png
Select a Guide Here
Create a Local Database Backup
Create a Database Backup as a Downloadable Zip File
Send a Copy of your Databases to VersaCall
Restore a Database(s) using a Local Database Backup
Update a Database(s) using an External Backup or Zip File from VersaCall Technician
Find your Software Version
Restart the AMS Service
Restart the Connectivity Service
Restart the Virtual Panels IV (VPIV) Service
Restart the Reporting Software (VRS II) Service
Restart the VT3000 Service
Restart the VT3000 Control Center



SearchHeader.png

 



VC Footer.png
Follow Us On LinkedIn View our Blog


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