Difference between revisions of "VT3000 - Install VersaCall Software"

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=Overview=
{|style="background:transparent; color:black" border="0" height="230" align="center" valign="bottom"
VersaCall software can be easily upgraded with one program called the Super Installer. Prior to using the steps below, you must have the Installation Zip file. Please contact VersaCall if you do not have the file or for information on what you need to receive it.
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|-align="center"
==Method # 1==
|
 
|[[Image:CallUsBtn.png|Call Now 858-677-6766]]
===Install/Upgrade On The VersaCall Computer/Server===
|
This method requires the user to run an executable file on the VersaCall Computer/Server. If you do not have access to the VersaCall Computer/Servern skip to Method 2. For initial installation, the executable file MUST be run on the VersaCall Computer/Server.
|[[Image:SubmitTckBtn.png|link=https://www.versacall.com/customer-support/service-ticket]]
 
|
'''1.''' Place the Installation Zip file on the VersaCall Computer/Server - select to Extract/Unzip.
|[[Image:EmailUsBtn.png|link=mailto:[email protected]?Subject=Help%20Needed%20Wiki&body=Type%20Message%20Here]]
 
|}
<gallery widths=150>
<br>
File:Install1.png
----
</gallery>
----
 
<br>
 
[[File:GeneralHeader.png]]
'''2.''' Double click on the unzipped folder - double click on the SuperInstaller.exe file.
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
<gallery widths=150>
|-
File:Install2.png
|<big>'''Overview'''</big>
File:Install6.png
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
</gallery>
|valign="top" |
 
|-
 
|If you do not have the VersaCall software installed on your computer/server, it can be installed using a zip file provided by a VersaCall Technician. Please contact VersaCall if you do not have the zip file or for information on what you need to receive it.
'''3.''' Select the Next button on the Installation screen.
|}
 
|}
[[File:Install3.png]]
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
'''4.''' Select the Next button on the Actions screen.
|<big>'''Requirements'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
[[File:Install4.png]]
|valign="top" |
 
{| class="wikitable mw-collapsible mw-collapsed" width="775px;"
 
|-
'''5.''' The install/upgrade can take up to 10 minutes to complete. The Action column will show the progress "Installed" once the upgrade/installation is complete - select the Done button.
|style="text-align: center;" | '''See Requirements Here'''
 
|-
[[File:Install5.png]]
|'''1.''' SQL Server Express installed on the computer/server or a SQL Server Instance on an existing version of SQL Server. If you are using an existing SQL Server instance you will need to get the information from your IT department.
 
|-
 
|'''2.'''  The Install Pre-Requisites instructions must be completed before attempting the installation.
==Method # 2==
|}
 
|}
===Upgrade Through The VT3000 Web Interface===
|}
This method requires the user have access to a computer that can access the VT3000 Web Interface. If the VersaCall software is not installed, you must use Method 1.
<br>
 
----
'''1.''' Place the Installation Zip file on the desktop of the computer you are using.
----
 
<br>
<gallery widths=150>
[[File:InstructionHeader.png]]
File:Install1.png
<br>
</gallery>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
 
|<big>'''Step 1.'''</big>
'''2.''' Open the VT3000 web interface - select VT3000 - sign in.
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
<gallery widths=200>
|-
File:LogIn_1.png
|Place the Installation Zip file on the VersaCall Computer/Server. Your folder will have a different name/version that what is shown in the example below. Right click on the zip file - select Extract All from the menu.
File:LogIn_2.png
{|style="margin:left;"
</gallery>
|valign="top" |
 
{|class="wikitable" style="background:white; align:center;"
 
|-
'''3.''' Select Administration - select Control Center.
|[[File:Install1.png|center|102px]]
 
|}
<gallery widths=150>
{|class="wikitable" style="background:white; align:center;"
File:3176_1.png|Administration
|-
File:icon_controlcenter.png|Control Center
|[[File:Install1_2.png|center|343px]]
</gallery>
|}
 
|}
 
|}
'''4.''' Select the Products tab.
|}
 
<br>
<gallery widths=300>
----
File:Up1.png
<br>
</gallery>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
 
|<big>'''Step 2.'''</big>  
'''5.''' Select the upload icon
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
<gallery widths=00>
|-
File:Up2.png
|Double click on the unzipped folder - double click on the SuperInstaller.exe file.
</gallery>
{|style="margin:left;"
 
|valign="top" |
 
{|class="wikitable" style="background:white; align:center;"
'''6.''' Select the Choose File button.
|-
 
|[[File:Install2.png|center|95px]]
<gallery widths=300>
|}
File:Up3.png
{|class="wikitable" style="background:white; align:center;"
</gallery>
|-
 
|[[File:Install6.png|center|105px]]
 
|}
'''7.''' Navigate to the Installation Zip file in step 1 - double click on the file.
|}
 
|}
<gallery widths=150>
|}
File:Install1.png
<br>
</gallery>
----
 
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
'''8.''' Select the Upload button.
|-
 
|<big>'''Step 3.'''</big>
<gallery widths=300>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
File:Up4.png
|valign="top" |
</gallery>
|-
 
|A VersaCall Software Installation window will show - click on the Next button
 
{|style="margin:left;"
'''9.''' The web browser tab will show a rotating circle during the File Upload. This process can take up to 5 minutes to complete.
|valign="top" |
 
{|class="wikitable" style="background:white; align:center;"
<gallery widths=300>
|-
File:Up5.png
|[[File:Install3.png|center|351px]]
</gallery>
|}
 
|}
 
|}
'''10.''' When the upload is completed, an Update has Started screen will show. Installation can take up to 5 minutes - close your web browser.
|}
 
<br>
<gallery widths=300>
----
File:Up6.png
<br>
</gallery>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
 
|<big>'''Step 4.'''</big>
'''11.''' After 5 minutes - open the VT3000 web interface - log in - your software is now updated.
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
 
|-
    If are having trouble, contact [https://www.versacall.com/customer-support/service-ticket/ <u>'''VersaCall Support'''</u>] for further assistance.
|An Installation Preview screen will show, listing all the applications that will be installed. Click on the Next button.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:Install4.png|center|500px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 5.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|An installation window will appear telling you what software application is being installed - select the Next button. The first application to load will be VT3000, it will have a second window that looks like the image below - select the Check button.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:Install10.png|center|511px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 6.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|If the everything shows as Green you can click on the Next button. If something is not green you can call VersaCall for assistance or click on the options the installer provides on the window. As long as you have completed the Pre-Requisite Installation, everything will check as Green. [[VT3000_-_Install_-_Pre-Requisites|'''Click Here''']] to access the Pre-Requisites Installation guide.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:Install11.png|center|511px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 7.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|The next screen will ask where the databases are stored. By default, the software will install to a local SQL Server instance with the default username and password. If you followed our SQL Server Installation guide for SQL Server Express, you can just select the Next button. If you have another instance or a different username & password, use the fields provided to type in the correct information - select Next button once everything is entered.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:Install12.png|center|564px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 8.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|The next screen will provide a summary of the settings selected, ensure they are correct. Click on the Install button.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:Install13.png|center|651px]]
|}
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<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 9.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|A progress installation screen will appear.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:Install14.png|center|511px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 10.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Once the software has been installed a complete screen will show - select the Done button.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:Install15.png|center|511px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 11.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|A web browser page will automatically open to the application home page - you can close this tab in the browser.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:Install16.png|center|462px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 12.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Each additional application in the list will install in sequence automatically. The steps for each application will be the same for the exception of the "Pre-Requisites" step shown in Step # 5. Select/Enter the same information that you did in the previous steps.
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 13.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|The install/upgrade can take up to 10 minutes to complete. The Action column will show the progress "Installed" once the upgrade/installation is complete. When all applications show as Installed - select the Done button.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:Install5.png|center|500px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 14.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Close any open windows - the installation of software is complete. If this is a new system, you will need to import your databases next. [[VT3000 - Update Database - VT3000 Core|'''Click Here''']] for database import instructions.
|}
|}
<br>
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<br>
{|style="margin:auto;"
|+
[[File:RelatedHowTos.png|center]]
|align="center" |
{| class="wikitable mw-collapsible mw-collapsed" width="400px;"
|-
|style="text-align: center;" | '''Select a Guide Here'''
|-
|[[VT3000 - Install - Pre-Requisites|Pre-Requisites Installation - Needed for a New System]]
|-
|[[VT3000 - Install - Existing SQL Server Instance|Install Requirements on Existing SQL Server Instance]]
|-
|[[VT3000 - Install - SQL Server 2008 - 2016|Install SQL Server Express 2008 - 2016]]
|-
|[[VT3000 - Install - SQL Server 2017|Install SQL Server Express 2017 - 2019]]
|-
|[[VT3000 - Upgrade VersaCall Software|Upgrade Existing VersaCall Software]]
|}
|}
<br>
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<br>
{|style="margin:auto;"
|+
[[File:SearchHeader.png|center]]
|align="center" |
{|class="wikitable"
|-
|<inputbox>type=search</inputbox>
|}
|}
<br>
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<br>
[[File:VC Footer.png|center]]
{|style="background:transparent; color:black" border="0" height="200" align="center" valign="bottom" cellpadding=10px cellspacing=10px
|+style="background:transparent|
|-align="center"
|
|[[File:LinkedIn.png|Follow Us On LinkedIn|link=https://www.linkedin.com/company/versacall/]]
|
|[[File:BlogIcon.png|View our Blog|link=https://www.versacall.com/blog/]]
|}
<br>
[[Category:VT3000 Core Software]]

Latest revision as of 19:29, 20 April 2023

Call Now 858-677-6766 SubmitTckBtn.png EmailUsBtn.png



GeneralHeader.png

Overview
If you do not have the VersaCall software installed on your computer/server, it can be installed using a zip file provided by a VersaCall Technician. Please contact VersaCall if you do not have the zip file or for information on what you need to receive it.


Requirements
See Requirements Here
1. SQL Server Express installed on the computer/server or a SQL Server Instance on an existing version of SQL Server. If you are using an existing SQL Server instance you will need to get the information from your IT department.
2. The Install Pre-Requisites instructions must be completed before attempting the installation.



InstructionHeader.png

Step 1.
Place the Installation Zip file on the VersaCall Computer/Server. Your folder will have a different name/version that what is shown in the example below. Right click on the zip file - select Extract All from the menu.
Install1.png
Install1 2.png



Step 2.
Double click on the unzipped folder - double click on the SuperInstaller.exe file.
Install2.png
Install6.png



Step 3.
A VersaCall Software Installation window will show - click on the Next button
Install3.png



Step 4.
An Installation Preview screen will show, listing all the applications that will be installed. Click on the Next button.
Install4.png



Step 5.
An installation window will appear telling you what software application is being installed - select the Next button. The first application to load will be VT3000, it will have a second window that looks like the image below - select the Check button.
Install10.png



Step 6.
If the everything shows as Green you can click on the Next button. If something is not green you can call VersaCall for assistance or click on the options the installer provides on the window. As long as you have completed the Pre-Requisite Installation, everything will check as Green. Click Here to access the Pre-Requisites Installation guide.
Install11.png



Step 7.
The next screen will ask where the databases are stored. By default, the software will install to a local SQL Server instance with the default username and password. If you followed our SQL Server Installation guide for SQL Server Express, you can just select the Next button. If you have another instance or a different username & password, use the fields provided to type in the correct information - select Next button once everything is entered.
Install12.png



Step 8.
The next screen will provide a summary of the settings selected, ensure they are correct. Click on the Install button.
Install13.png



Step 9.
A progress installation screen will appear.
Install14.png



Step 10.
Once the software has been installed a complete screen will show - select the Done button.
Install15.png



Step 11.
A web browser page will automatically open to the application home page - you can close this tab in the browser.
Install16.png



Step 12.
Each additional application in the list will install in sequence automatically. The steps for each application will be the same for the exception of the "Pre-Requisites" step shown in Step # 5. Select/Enter the same information that you did in the previous steps.



Step 13.
The install/upgrade can take up to 10 minutes to complete. The Action column will show the progress "Installed" once the upgrade/installation is complete. When all applications show as Installed - select the Done button.
Install5.png



Step 14.
Close any open windows - the installation of software is complete. If this is a new system, you will need to import your databases next. Click Here for database import instructions.



RelatedHowTos.png
Select a Guide Here
Pre-Requisites Installation - Needed for a New System
Install Requirements on Existing SQL Server Instance
Install SQL Server Express 2008 - 2016
Install SQL Server Express 2017 - 2019
Upgrade Existing VersaCall Software



SearchHeader.png

 



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