Difference between revisions of "VT3000 - Restart VPIV Service"

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=Overview=
{|style="background:transparent; color:black" border="0" height="230" align="center" valign="bottom"
A Technician may have you restart the VPIV Service during a troubleshooting session. The instructions below explain how to Restart that Service.
|+style="background:transparent|
 
|-align="center"
 
|
=Requirements=
|[[Image:CallUsBtn.png|Call Now 858-677-6766]]
 
|
'''1.''' The VT3000 Core Software installed and running on your system.
|[[Image:SubmitTckBtn.png|link=https://www.versacall.com/customer-support/service-ticket]]
 
|
'''2.''' The Connectivity Software installed and running on your system.
|[[Image:EmailUsBtn.png|link=mailto:[email protected]?Subject=Help%20Needed%20Wiki&body=Type%20Message%20Here]]
 
|}
 
<br>
=Instructions=
----
 
----
'''1.''' Open the VT3000 web interface – select VT3000 – log in – select Administration – select Control Center.
<br>
 
[[File:GeneralHeader.png]]
<gallery widths=98 heights=98>
<br>
File:Restart1.png
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
File:Restart2.png
|-
</gallery>
|<big>'''Overview'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
'''2.''' Select the Applications tab.
|-
 
|A Technician may have you restart the VPIV Service during a troubleshooting session. The instructions below explain how to Restart that Service.
<gallery widths=358 heights=46>
|}
File:Restart3.png
|}
</gallery>
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
'''3.''' Select the Virtual Panels IV WCF from the Applications List so that it is highlighted.
|<big>'''Requirements'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
<gallery widths=300 heights=301>
|valign="top" |
File:Restart6.png
{| class="wikitable mw-collapsible mw-collapsed" width="775px;"
</gallery>
|-
 
|style="text-align: center;" | '''See Requirements Here'''
 
|-
'''4.''' On the right side of the Applications List you will see detailed information about the service. At the top of that information there will be 3 icons, select the Square (Stop) icon..
|'''1.''' The VT3000 Core Software installed and running on your system.
 
|-
<gallery widths=144 heights=57>
|'''2.''' The Virtual Panels IV software installed on your computer.
File:Restart10.png
|}
</gallery>
|}
 
|}
 
<br>
'''5.''' The Service will do one of the following after you select Square/Stop icon.
----
 
----
<gallery widths=144 heights=57>
<br>
File:Restart17.png
[[File:VideoHeader.png]]
File:Restart18.png
<br>
</gallery>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
<gallery widths=288 heights=64>
|-
File:Restart14.png
|<big>'''Video'''</big>
File:Restart15.png
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
</gallery>
|valign="top" |
 
|-
    '''a.''' Icon will turn into a skull & cross bones - the Status will say Stop Pending.
|[[File:Start Stop VPIV.mkv|center|775px]]
    '''b.''' Icon will turn into a Play button - the Status will say Stopped.
|}
 
|}
 
<br>
'''6.''' If your screen shows the Skull & Cross Bones icon, click on the Refresh icon. You want to see the icon turn to a Play button. Once that happens move on to the next step.
----
 
----
<gallery widths=144 heights=57>
<br>
File:Restart11.png
[[File:InstructionHeader.png]]
</gallery>
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
'''7.''' Click on the Play/Start icon.
|<big>'''Step 1.'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
<gallery widths=144 heights=57>
|-
File:Restart12.png
|Open the VT3000 web interface – select VT3000 – log in – select Administration – select Control Center.
</gallery>
{|style="margin:left;"
 
|valign="top" |
 
{|class="wikitable" style="background:white; align:center;"
'''8.''' The Service will do one of the following after you select the Play/Start icon.
|-
 
|[[File:3176_1.png|center|93px]] || [[File:3176_2.png|center|93px]]
<gallery widths=144 heights=57>
|-
File:Restart17.png
|style="text-align:center" | '''Administration''' ||style="text-align:center" | '''Control Center'''
File:Restart19.png
|}
</gallery>
|}
<gallery widths=288 heights=64>
|}
File:Restart16.png
|}
File:Restart13.png
<br>
</gallery>
----
 
<br>
    '''a.''' Icon will turn into a skull & cross bones - the Status will say Start Pending.
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
    '''b.''' Icon will turn into a Stop/Square button - the Status will say Running.
|-
 
|<big>'''Step 2.'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
'''9.''' If your screen shows the Skull & Cross Bones icon, click on the Refresh icon. You want to see the icon turn to a Stop/Square button. Once the button is a Stop/Square button and the Status says Running, you can go back to normal operations with the VPIV Software.
|valign="top" |
 
|-
<gallery widths=144 heights=57>
|Select the Applications tab.
File:Restart11.png
{|style="margin:left;"
</gallery>
|valign="top" |
 
{|class="wikitable" style="background:white; align:center;"
 
|-
 
|[[File:Restart3.png|center|358px]]
=Step by Step Guides=
|}
 
|}
 
|}
 
|}
=Having Trouble?=
<br>
 
----
<gallery widths=150px>
<br>
File:ticketicon.png|Submit a Service Ticket|link=https://www.versacall.com/customer-support/service-ticket/
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
</gallery>
|-
 
|<big>'''Step 3.'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
=Categories=
|valign="top" |
 
|-
|Select the Virtual Panels IV WCF from the Applications List so that it is highlighted.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|[[File:Restart6.png|center|300px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 4.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|On the right side of the Applications List you will see detailed information about the service. At the top of that information there will be 3 icons, select the Square (Stop) icon.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:Restart10.png|center|144px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 5.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|The Service will do one of the following after you select Square/Stop icon.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center; width:775px;"
|-
|[[File:Restart17.png|border|center|144px]] || [[File:Restart14.png|border|center|288px]]
|}
{|class="wikitable" style="background:white; align:center; width:775px;"
|-
|[[File:Restart18.png|border|center|144px]] || [[File:Restart15.png|border|center|288px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 6.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|If your screen shows the Skull & Cross Bones icon, click on the Refresh icon. You want to see the icon turn to a Play button. Once that happens move on to the next step.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center; width:775;"
|-
|[[File:Restart11.png|center|144px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 7.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Click on the Play/Start icon.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:Restart12.png|center|144px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 8.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|The Service will do one of the following after you select the Play/Start icon.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center; width:775px;"
|-
|[[File:Restart17.png|border|center|144px]] || [[File:Restart16.png|border|center|288px]]
|}
{|class="wikitable" style="background:white; align:center; width:775px;"
|-
|[[File:Restart19.png|border|center|144px]] || [[File:Restart13.png|border|center|288px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 9.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|If your screen shows the Skull & Cross Bones icon, click on the Refresh icon. You want to see the icon turn to a Stop/Square button. Once the button is a Stop/Square button and the Status says Running, you can go back to normal operations with the Virtual Panels IV Software.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:Restart11.png|border|center|144px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 10.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Select the Virtual Panels IV Web-Interface from the Applications List so that it is highlighted. Repeat the same process to start and stop this service as you did for the Virtual Panels IV WCF service.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|[[File:Restart20.png|center|362px]]
|}
|}
|}
|}
<br>
----
----
<br>
{|style="margin:auto;"
|+
[[File:RelatedHowTos.png|center]]
|align="center" |
{| class="wikitable mw-collapsible mw-collapsed" width="400px;"
|-
|style="text-align: center;" | '''Select a Guide Here'''
|-
|[[VT3000 - Back Up Database Locally - VT3000 Core|Create a Local Database Backup]]
|-
|[[VT3000 - Back Up Database for Download - VT3000 Core|Create a Database Backup as a Downloadable Zip File]]
|-
|[[VT3000 - Send a Back Up of Databases - VT3000 Core|Send a Copy of your Databases to VersaCall]]
|-
|[[VT3000 - Restore Database - VT3000 Core|Restore a Database(s) using a Local Database Backup]]
|-
|[[VT3000 - Update Database - VT3000 Core|Update a Database(s) using an External Backup or Zip File from VersaCall Technician]]
|-
|[[VT3000 - Find Software/Application Version|Find your Software Version]]
|-
|[[VT3000 - Restart AMS Service|Restart the AMS Service]]
|-
|[[VT3000 - Restart Connectivity Service|Restart the Connectivity Service]]
|-
|[[VT3000 - Restart VRS II Service|Restart the Reporting Software (VRS II) Service]]
|-
|[[VT3000 - Restart Service|Restart the VT3000 Service]]
|-
|[[VT3000 - Restart VT3000 Control Center|Restart the VT3000 Control Center]]
|-
|[[VT3000 - Upgrade VersaCall Software|Upgrade the VersaCall Software using VT3000 Core Software]]
|}
|}
<br>
----
<br>
{|style="margin:auto;"
|+
[[File:SearchHeader.png|center]]
|align="center" |
{|class="wikitable"
|-
|<inputbox>type=search</inputbox>
|}
|}
<br>
----
<br>
[[File:VC Footer.png|center]]
{|style="background:transparent; color:black" border="0" height="200" align="center" valign="bottom" cellpadding=10px cellspacing=10px
|+style="background:transparent|
|-align="center"
|
|[[File:LinkedIn.png|Follow Us On LinkedIn|link=https://www.linkedin.com/company/versacall/]]
|
|[[File:BlogIcon.png|View our Blog|link=https://www.versacall.com/blog/]]
|}
<br>
[[Category:VT3000 Core Software]]
[[Category:VT3000 Core Software]]
[[Category:Administration]]
[[Category:Administration]]
[[Category:Control Center]]
[[Category:Control Center]]

Latest revision as of 19:29, 20 April 2023

Call Now 858-677-6766 SubmitTckBtn.png EmailUsBtn.png



GeneralHeader.png

Overview
A Technician may have you restart the VPIV Service during a troubleshooting session. The instructions below explain how to Restart that Service.


Requirements
See Requirements Here
1. The VT3000 Core Software installed and running on your system.
2. The Virtual Panels IV software installed on your computer.



VideoHeader.png

Video



InstructionHeader.png

Step 1.
Open the VT3000 web interface – select VT3000 – log in – select Administration – select Control Center.
3176 1.png
3176 2.png
Administration Control Center



Step 2.
Select the Applications tab.
Restart3.png



Step 3.
Select the Virtual Panels IV WCF from the Applications List so that it is highlighted.
Restart6.png



Step 4.
On the right side of the Applications List you will see detailed information about the service. At the top of that information there will be 3 icons, select the Square (Stop) icon.
Restart10.png



Step 5.
The Service will do one of the following after you select Square/Stop icon.
Restart17.png
Restart14.png
Restart18.png
Restart15.png



Step 6.
If your screen shows the Skull & Cross Bones icon, click on the Refresh icon. You want to see the icon turn to a Play button. Once that happens move on to the next step.
Restart11.png



Step 7.
Click on the Play/Start icon.
Restart12.png



Step 8.
The Service will do one of the following after you select the Play/Start icon.
Restart17.png
Restart16.png
Restart19.png
Restart13.png



Step 9.
If your screen shows the Skull & Cross Bones icon, click on the Refresh icon. You want to see the icon turn to a Stop/Square button. Once the button is a Stop/Square button and the Status says Running, you can go back to normal operations with the Virtual Panels IV Software.
Restart11.png



Step 10.
Select the Virtual Panels IV Web-Interface from the Applications List so that it is highlighted. Repeat the same process to start and stop this service as you did for the Virtual Panels IV WCF service.
Restart20.png



RelatedHowTos.png
Select a Guide Here
Create a Local Database Backup
Create a Database Backup as a Downloadable Zip File
Send a Copy of your Databases to VersaCall
Restore a Database(s) using a Local Database Backup
Update a Database(s) using an External Backup or Zip File from VersaCall Technician
Find your Software Version
Restart the AMS Service
Restart the Connectivity Service
Restart the Reporting Software (VRS II) Service
Restart the VT3000 Service
Restart the VT3000 Control Center
Upgrade the VersaCall Software using VT3000 Core Software



SearchHeader.png

 



VC Footer.png
Follow Us On LinkedIn View our Blog


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