Difference between revisions of "VT3000 - Restart VPIV Service"

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=Overview=
{|style="margin:left;"
A Technician may have you restart the VPIV Service during a troubleshooting session. The instructions below explain how to Restart that Service.
|valign="top" |
 
{|class="wikitable" style="background:#eaf3ff; width:800px;"
 
|-
=Requirements=
!style="text-align: left;"|<big>'''Overview'''</big>
 
|-
'''1.''' The VT3000 Core Software installed and running on your system.
|A Technician may have you restart the VPIV Service during a troubleshooting session. The instructions below explain how to Restart that Service.
 
|}
'''2.''' The Connectivity Software installed and running on your system.
|}
 
{|style="margin:left;"
 
|valign="top" |
=Instructions=
{|class="wikitable mw-collapsible mw-collapsed" style="background:#eaf3ff; width:800px;"
 
!style="text-align: left;"|<big>'''Requirements'''</big>
'''1.''' Open the VT3000 web interface – select VT3000 – log in – select Administration – select Control Center.
|-
 
|'''1.''' The VT3000 Core Software installed and running on your system.
<gallery widths=98 heights=98>
|-
File:Restart1.png
|'''2.''' The Virtual Panels IV software installed on your computer.
File:Restart2.png
|}
</gallery>
|}
 
<br>
 
=<big>'''Instructions'''</big>=
'''2.''' Select the Applications tab.
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
<gallery widths=358 heights=46>
|-
File:Restart3.png
|<big>'''Step 1.'''</big>
</gallery>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
 
|-
'''3.''' Select the Virtual Panels IV WCF from the Applications List so that it is highlighted.
|Open the VT3000 web interface – select VT3000 – log in – select Administration – select Control Center.
 
{|style="margin:left;"
<gallery widths=300 heights=301>
|valign="top" |
File:Restart6.png
{|class="wikitable" style="background:white; align:center;"
</gallery>
|-
 
|[[File:3176_1.png|center|93px]] || [[File:3176_2.png|center|93px]]
 
|-
'''4.''' On the right side of the Applications List you will see detailed information about the service. At the top of that information there will be 3 icons, select the Square (Stop) icon..
|style="text-align:center" | '''Administration''' ||style="text-align:center" | '''Control Center'''
 
|}
<gallery widths=144 heights=57>
|}
File:Restart10.png
|}
</gallery>
|}
 
<br>
 
----
'''5.''' The Service will do one of the following after you select Square/Stop icon.
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
<gallery widths=144 heights=57>
|-
File:Restart17.png
|<big>'''Step 2.'''</big>
File:Restart18.png
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
</gallery>
|valign="top" |
<gallery widths=288 heights=64>
|-
File:Restart14.png
|Select the Applications tab.
File:Restart15.png
{|style="margin:left;"
</gallery>
|valign="top" |
 
{|class="wikitable" style="background:white; align:center;"
    '''a.''' Icon will turn into a skull & cross bones - the Status will say Stop Pending.
|-
    '''b.''' Icon will turn into a Play button - the Status will say Stopped.
|[[File:Restart3.png|center|358px]]
 
|}
 
|}
'''6.''' If your screen shows the Skull & Cross Bones icon, click on the Refresh icon. You want to see the icon turn to a Play button. Once that happens move on to the next step.
|}
 
|}
<gallery widths=144 heights=57>
<br>
File:Restart11.png
----
</gallery>
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
'''7.''' Click on the Play/Start icon.
|<big>'''Step 3.'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
<gallery widths=144 heights=57>
|-
File:Restart12.png
|Select the Virtual Panels IV WCF from the Applications List so that it is highlighted.
</gallery>
{|style="margin:left;"
 
|valign="top" |
 
{|class="wikitable" style="background:white;"
'''8.''' The Service will do one of the following after you select the Play/Start icon.
|-
 
|[[File:Restart6.png|center|300px]]
<gallery widths=144 heights=57>
|}
File:Restart17.png
|}
File:Restart19.png
|}
</gallery>
|}
<gallery widths=288 heights=64>
<br>
File:Restart16.png
----
File:Restart13.png
<br>
</gallery>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
    '''a.''' Icon will turn into a skull & cross bones - the Status will say Start Pending.
|<big>'''Step 4.'''</big>
    '''b.''' Icon will turn into a Stop/Square button - the Status will say Running.
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
 
|-
'''9.''' If your screen shows the Skull & Cross Bones icon, click on the Refresh icon. You want to see the icon turn to a Stop/Square button. Once the button is a Stop/Square button and the Status says Running, you can go back to normal operations with the VPIV Software.
|On the right side of the Applications List you will see detailed information about the service. At the top of that information there will be 3 icons, select the Square (Stop) icon.
 
{|style="margin:left;"
<gallery widths=144 heights=57>
|valign="top" |
File:Restart11.png
{|class="wikitable" style="background:white; align:center;"
</gallery>
|-
|[[File:Restart10.png|center|144px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 5.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|The Service will do one of the following after you select Square/Stop icon.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center; width:775px;"
|-
|[[File:Restart17.png|border|center|144px]] || [[File:Restart14.png|border|center|288px]]
|}
{|class="wikitable" style="background:white; align:center; width:775px;"
|-
|[[File:Restart18.png|border|center|144px]] || [[File:Restart15.png|border|center|288px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 6.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|If your screen shows the Skull & Cross Bones icon, click on the Refresh icon. You want to see the icon turn to a Play button. Once that happens move on to the next step.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center; width:775;"
|-
|[[File:Restart11.png|center|144px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 7.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Click on the Play/Start icon.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:Restart12.png|center|144px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 8.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|The Service will do one of the following after you select the Play/Start icon.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center; width:775px;"
|-
|[[File:Restart17.png|border|center|144px]] || [[File:Restart16.png|border|center|288px]]
|}
{|class="wikitable" style="background:white; align:center; width:775px;"
|-
|[[File:Restart19.png|border|center|144px]] || [[File:Restart13.png|border|center|288px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 9.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|If your screen shows the Skull & Cross Bones icon, click on the Refresh icon. You want to see the icon turn to a Stop/Square button. Once the button is a Stop/Square button and the Status says Running, you can go back to normal operations with the Virtual Panels IV Software.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:Restart11.png|border|center|144px]]
|}
|}
|}
|}
<br>
----
----
----
----
 
<br>
 
{|style="margin: auto; background:#eaf3ff; border:1px solid #2a4b8d"
{|style="margin: auto; background:#eaf3ff; border:1px solid #2a4b8d"
|valign="top" |
|valign="top" |
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             </inputbox>
             </inputbox>
|}
|}
 
<br>
 
[[Category:VT3000 Core Software]]
[[Category:VT3000 Core Software]]
[[Category:Administration]]
[[Category:Administration]]
[[Category:Control Center]]
[[Category:Control Center]]

Revision as of 22:25, 15 December 2021

Overview
A Technician may have you restart the VPIV Service during a troubleshooting session. The instructions below explain how to Restart that Service.
Requirements
1. The VT3000 Core Software installed and running on your system.
2. The Virtual Panels IV software installed on your computer.


Instructions


Step 1.
Open the VT3000 web interface – select VT3000 – log in – select Administration – select Control Center.
3176 1.png
3176 2.png
Administration Control Center



Step 2.
Select the Applications tab.
Restart3.png



Step 3.
Select the Virtual Panels IV WCF from the Applications List so that it is highlighted.
Restart6.png



Step 4.
On the right side of the Applications List you will see detailed information about the service. At the top of that information there will be 3 icons, select the Square (Stop) icon.
Restart10.png



Step 5.
The Service will do one of the following after you select Square/Stop icon.
Restart17.png
Restart14.png
Restart18.png
Restart15.png



Step 6.
If your screen shows the Skull & Cross Bones icon, click on the Refresh icon. You want to see the icon turn to a Play button. Once that happens move on to the next step.
Restart11.png



Step 7.
Click on the Play/Start icon.
Restart12.png



Step 8.
The Service will do one of the following after you select the Play/Start icon.
Restart17.png
Restart16.png
Restart19.png
Restart13.png



Step 9.
If your screen shows the Skull & Cross Bones icon, click on the Refresh icon. You want to see the icon turn to a Stop/Square button. Once the button is a Stop/Square button and the Status says Running, you can go back to normal operations with the Virtual Panels IV Software.
Restart11.png



Related - Step by Step Guides
Create a Local Database Backup
Create a Database Backup as a Downloadable Zip File
Send a Copy of your Databases to VersaCall
Restore a Database(s) using a Local Database Backup
Update a Database(s) using an External Backup or Zip File from VersaCall Technician
Find your Software Version
Restart the AMS Service
Restart the Connectivity Service
Restart the Reporting Software (VRS II) Service
Restart the VT3000 Service
Restart the VT3000 Control Center
Upgrade the VersaCall Software using VT3000 Core Software
Additional Help
Submit a Ticket - https://www.versacall.com/customer-support/service-ticket
Training Videos - https://www.versacall.com/training

 


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