VT3000 - Restart Service

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Revision as of 15:20, 16 June 2021 by SupportAdmin (talk | contribs)
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Overview

When any changes are made to a main component of the VT3000 system (coordinator, paging transmitter, phone dialer, etc.) the VT3000 main service must be restarted.


Requirements

1. The VT3000 Core Software installed and running on your system.


Instructions

1. Open the VT3000 web interface – select VT3000 – log in – select Administration – select Control Center.


2. Select the Applications tab.


3. Select VT3000 Service from the Applications List so that it is highlighted.


4. On the right side of the Applications List you will see detailed information about the service. At the top of that information there will be 3 icons, select the Square (Stop) icon..


5. The Service will do one of the following after you select Square/Stop icon.

    a. Icon will turn into a skull & cross bones - the Status will say Stop Pending.
    b. Icon will turn into a Play button - the Status will say Stopped.


6. If your screen shows the Skull & Cross Bones icon, click on the Refresh icon. You want to see the icon turn to a Play button. Once that happens move on to the next step.


7. Click on the Play/Start icon.



8. The Service will do one of the following after you select the Play/Start icon.

    a. Icon will turn into a skull & cross bones - the Status will say Start Pending.
    b. Icon will turn into a Stop/Square button - the Status will say Running.


9. If your screen shows the Skull & Cross Bones icon, click on the Refresh icon. You want to see the icon turn to a Stop/Square button. Once the button is a Stop/Square button and the Status says Running, you can go back to normal operations with VT3000 Software.


Related - Step by Step Guides
Create a Local Database Backup
Create a Database Backup as a Downloadable Zip File
Send a Copy of your Databases to VersaCall
Restore a Database(s) using a Local Database Backup
Update a Database(s) using an External Backup or Zip File from VersaCall Technician
Find your Software Version
Restart the AMS Service
Restart the Connectivity Service
Restart the Virtual Panels IV (VPIV) Service
Restart the Reporting Software (VRS II) Service
Restart the VT3000 Control Center
Upgrade the VersaCall Software using VT3000 Core Software
Additional Help
Submit a Ticket - https://www.versacall.com/customer-support/service-ticket
Training Videos - https://www.versacall.com/training

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