VT3000 - Install VersaCall Software

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Revision as of 16:42, 7 September 2021 by SupportAdmin (talk | contribs)
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Overview
If you do not have the VersaCall software installed on your computer/server, it can be installed using a zip file provided by a VersaCall Technician. Please contact VersaCall if you do not have the zip file or for information on what you need to receive it.
Requirements
1. SQL Server Express installed on the computer/server or a SQL Server Instance on an existing version of SQL Server. If you are using an existing SQL Server instance you will need to get the information from your IT department.
2. The Install Pre-Requisites instructions must be completed before attempting the installation.

Instructions

1. Place the Installation Zip file on the VersaCall Computer/Server - select to Extract/Unzip.

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2. Double click on the unzipped folder - double click on the SuperInstaller.exe file.

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3. Select the Next button on the Installation screen.

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4. Select the Next button on the Actions screen.

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5. An installation window will appear telling what software package is being installed - select Next. The first package is VT3000, the second window will look like the image below - select the Check button.

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6. If the everything shows as Green you can click on the Next button. If something is not green you can call VersaCall for assistance or click on the options the installer provides on the window. As long as you have completed the Pre-Requisite Installation steps on the previous Wiki page, everything will check as Green.

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7. The next screen will be about the databases - by default the software will install to a local SQL Server instance with the default username and password. If you have another instance or a different username & password, use the fields to type this in. Select Next button.

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8. The next screen will provide a summary of the settings you have selected, ensure they are correct and select the Next button.

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9. A progress installation screen will appear.

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10. Once the software has been installed a complete screen will show - select the Done button.

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11. A web browser page will open to the VT3000 home page - you can close this tab in the browser. If you get an error page please proceed with the installation. After the install is completed contact VersaCall for help with the error page.

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12. Each additional software install will have the same steps excluding the "Pre-Requisites" step as this will have already been completed. Enter the same information on the Database window as you did for the VT3000 install page.


13. The install/upgrade can take up to 10 minutes to complete. The Action column will show the progress "Installed" once the upgrade/installation is complete - select the Done button.

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Related - Step by Step Guides
Pre-Requisites Installation - Needed for a New System
Install Requirements on Existing SQL Server Instance
Install SQL Server Express 2008 - 2016
Install SQL Server Express 2017 - 2019
Upgrade Existing VersaCall Software
Additional Help
Submit a Ticket - https://www.versacall.com/customer-support/service-ticket
Training Videos - https://www.versacall.com/training

 
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