Difference between revisions of "VersaCall Reporting Software II"

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<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''General Information'''</span>
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:<span style="color:#90A4AE; font-size:130%"> '''Overview''' </span>
{|style="margin:left; width: 800px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
:*The VersaCall Reporting Software II (VRS II) package is an add-on to the VT3000 System that allows for the display and interpretation of captured data.
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:*For general reporting requirements, VRS II users can load standard templates and configure the reports to suit their needs.
|<big>'''Overview'''</big>
:*For more specific requirements, VRS II users can purchase custom templates that are tailored to their needs.  
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
:*With tools such as Automated Reports and Saved Reports, VRS II provides management with a fast and uncomplicated way to see productivity on the floor.
|valign="top" |
:<span style="color:#90A4AE; font-size:130%"> '''PDF Download''' </span>
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:*Select the PDF Icon below to initiate the download.
|The VersaCall Reporting Software II (VRS II) package is an add-on to the VT3000 System that allows for the display and interpretation of captured data. For general reporting requirements, VRS II users can purchase standard templates and configure the reports to suit their needs. For more specific requirements, VRS II users can purchase custom templates that are tailored to their needs. With tools such as Automated Reports and Saved Reports, VRS II provides management with a fast and uncomplicated way to see productivity on the floor.
<div style="padding-left:30px;">
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<gallery widths=100px heights=100px>
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Image:PDFIcon.png|link=http://support.versacall.com/images/a/ab/VRS_II_Manual.pdf
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{|style="margin:left; width: 800px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''PDF Download'''</big>  
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<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:20px;">'''Basic Functionality'''</span>
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|style="text-align:center" | <u>'''Click on the icon below for a PDF version of the VRS II - VersaCall Reporting Software Manual.'''</u>
:<span style="color:#90A4AE; font-size:120%">Title Bar Navigation</span>
:*On the VRS II Home Page, the title bar at the top of the page will look like the image below.
:*Each part of the bar provides the user access to specific areas.
<div style="padding-left:30px;">
<gallery widths=773px heights=101px>
Image:VRS-Home-1.png|link=VersaCall Reporting Software II
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::*<span style="color: #797b80; font-size:120%; line-height: 2.5em; border:4px solid #797b80; border-radius:0px; padding:5px">'''1'''</span> – click on the VersaCall logo at anytime to be returned to the VRS II Home Page.
::*<span style="color: #797b80; font-size:120%; line-height: 2.5em; border:4px solid #797b80; border-radius:0px; padding:5px">'''2'''</span> – click on the Support icon at anytime to submit a Request for assistance. This option is only available if the system has Email enabled. If you are sending out Automated Reports, Email is enabled.
::::<span style="font-size:92%; line-height: 2.5em; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VRS Support|'''Support Ticket Guide''']]</span>
::*<span style="color: #797b80; font-size:120%; line-height: 2.5em; border:4px solid #797b80; border-radius:0px; padding:5px">'''3'''</span> - click on the Help icon at anytime to be returned to this page (VRS II Home Page).
::*<span style="color: #797b80; font-size:120%; line-height: 2.5em; border:4px solid #797b80; border-radius:0px; padding:5px">'''4'''</span> - the Options menu provides the user access to specific areas inside the software - click on the down arrow to access the menu. Items available on the menu include:
::::<span style="font-size:92%; line-height: 2.5em; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VRS Options|'''Options Guide''']]</span>
::::*'''Definition Groups''' - used for Custom Template mapping.
::::*'''Filter Groups''' - returns the user to the VT3000 Core Software - Configuration - Filter Groups page. Use Filter Groups to filter data on reports.
::::*'''Report Templates''' - allows the user to view, upload and remove Report Templates.
::::*'''Automated Reports''' - allows the user to view, run, edit and remove Automated Reports in the system.
::::*'''Saved Reports''' - allows the user to edit and remove Saved Reports in the system.
::::*'''Real Time Reports''' - allows the user to view, run, edit and remove Real Time Reports in the system.
::::*'''Settings''' - allows the user access to the VRS II Software Settings.
::::*'''Theme Designer''' - allows the user to edit, view and remove Themes in the system.
<BR>
:<span style="color:#90A4AE; font-size:120%">Title Bar Navigation</span>
:*Below the Title Bar the user will find the Available Reports section.
<div style="padding-left:30px;">
<gallery widths=775px heights=234px>
Image:VRS-Home-2.png|link=VersaCall Reporting Software II
</gallery>
</div>
::*<span style="color: #797b80; font-size:120%; line-height: 2.5em; border:4px solid #797b80; border-radius:0px; padding:5px">'''1'''</span> – all of the Saved Reports in the system will show in the area below the "Available Reports" title. Click on a Report Icon to run the report.
::::<span style="font-size:92%; line-height: 2.5em; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VRS Saved Reports|'''Saved Reports Guide''']]</span>
::*<span style="color: #797b80; font-size:120%; line-height: 2.5em; border:4px solid #797b80; border-radius:0px; padding:5px">'''2'''</span> – to create a Report that is not a Save Report, click on the Create a New Report button.
::::<span style="font-size:92%; line-height: 2.5em; border:thin solid #90A4AE; border-radius:5px; padding:5px">[[VRS New Report|'''New Report Guide''']]</span>
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<span style="color:#00719e; font-family: Helvetica; font-size:150%; font-variant: small-caps; padding-left:10px;">'''Keyword Search'''</span>
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|[[File:PDFIcon.png|center|link=http://support.versacall.com/images/a/ab/VRS_II_Manual.pdf]]
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|<big>'''Report Templates'''</big>
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|valign="top" |
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|Each VT3000 system purchase includes complimentary templates depending on the type of system. Templates are broken down into 5 separate groups:
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|style="text-align:center" | <u>'''Click on one of the Group Icons for an overview of the templates available in that group.'''</u>
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|[[File:VRS49.png|140px|link=VRS - Communications]]
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|style="text-align:center" | Average Response Time, Number of Incidents, and Average Resolve Time
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|[[File:VRS48.png|center|140px|link=VRS - Downtime]]
!<span style="color:#0054a6; font-size:120%"><big>Type Subject or Key Word to Query Archives</big></span>
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|style="text-align:center" | Downtime, Downtime Breakdown, Downtime by Reason Code, Downtime Pie Chart, and Downtime % Comparison
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{|class="wikitable" style="background:white; align:center; width:775px;"
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|[[File:VRS46.png|center|142px|link=VRS - Production]]
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|style="text-align:center" | Equipment Timeline, Output, Shift Summary, Output Trend, Scrap by reason Code
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{|class="wikitable" style="background:white; align:center; width:775px;"
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|[[File:VRS45.png|center|140px|link=VRS - Analytics]]
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|style="text-align:center" | Availability, Performance – Cycle Time, Performance – Output, Performance – Rate, Quality, OEE Breakdown, and OEE
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|[[File:VRS47.png|center|140px|link=VRS - Export]]
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|style="text-align:center" | Export to Excel
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|<big>'''Basic Functionality'''</big>
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|After selecting the VRS II button on the VT3000 home page and signing in with the username and password, the main page will load. On the page header there are multiple icons that offer specific functionality.
|-
|style="text-align:center" | <u>'''Click on one of the icons to navigate to the page for further information.'''</u>
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|[[File:VRS1.png|center|773px]]
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|[[File:VRS5.png|center|73px]] || [[File:VRS6.png|center|99px|link=VRS Options]]
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|style="text-align:center" | Select this icon anytime to return to the VRS II home page. || style="text-align:center" | Select the down arrow to access specific options.
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{|class="wikitable" style="background:white; align:center; width:775px"
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|[[File:VRSSupport.png|center|140px|link=VRS Support]] || [[File:VRSHelp.png|center|140px|link=VRS Help]]
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|style="text-align:center" | Select this icon anytime to submit a Support Ticket. || style="text-align:center" | Select this icon anytime to access the VRS II Wiki page.
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{|class="wikitable" style="background:white; align:center; width:775px"
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|[[File:VRS4.png|center|162px|link=VRS New Report]]
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|style="text-align:center" | Select this icon to run a report.
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Latest revision as of 14:44, 21 November 2023

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General Information

Overview
  • The VersaCall Reporting Software II (VRS II) package is an add-on to the VT3000 System that allows for the display and interpretation of captured data.
  • For general reporting requirements, VRS II users can load standard templates and configure the reports to suit their needs.
  • For more specific requirements, VRS II users can purchase custom templates that are tailored to their needs.
  • With tools such as Automated Reports and Saved Reports, VRS II provides management with a fast and uncomplicated way to see productivity on the floor.
PDF Download
  • Select the PDF Icon below to initiate the download.
  • PDFIcon.png


Basic Functionality

Title Bar Navigation
  • On the VRS II Home Page, the title bar at the top of the page will look like the image below.
  • Each part of the bar provides the user access to specific areas.
  • VRS-Home-1.png
  • 1 – click on the VersaCall logo at anytime to be returned to the VRS II Home Page.
  • 2 – click on the Support icon at anytime to submit a Request for assistance. This option is only available if the system has Email enabled. If you are sending out Automated Reports, Email is enabled.
Support Ticket Guide
  • 3 - click on the Help icon at anytime to be returned to this page (VRS II Home Page).
  • 4 - the Options menu provides the user access to specific areas inside the software - click on the down arrow to access the menu. Items available on the menu include:
Options Guide
  • Definition Groups - used for Custom Template mapping.
  • Filter Groups - returns the user to the VT3000 Core Software - Configuration - Filter Groups page. Use Filter Groups to filter data on reports.
  • Report Templates - allows the user to view, upload and remove Report Templates.
  • Automated Reports - allows the user to view, run, edit and remove Automated Reports in the system.
  • Saved Reports - allows the user to edit and remove Saved Reports in the system.
  • Real Time Reports - allows the user to view, run, edit and remove Real Time Reports in the system.
  • Settings - allows the user access to the VRS II Software Settings.
  • Theme Designer - allows the user to edit, view and remove Themes in the system.


Title Bar Navigation
  • Below the Title Bar the user will find the Available Reports section.
  • VRS-Home-2.png
  • 1 – all of the Saved Reports in the system will show in the area below the "Available Reports" title. Click on a Report Icon to run the report.
Saved Reports Guide
  • 2 – to create a Report that is not a Save Report, click on the Create a New Report button.
New Report Guide


Keyword Search

Type Subject or Key Word to Query Archives

 


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