Difference between revisions of "VT3000 - Update Firmware - Manually"

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=Overview=
=Overview=
Firmware updates are sent out with Software updates. This guide explains how to update firmware on the I/O Module and Tablet for PSM, TIM and BSC. Before starting this guide contact VersaCall Service to get a zip file containing the files needed for this process. A device that is able to read a micro SD card is required for this process.
Firmware updates are sent out with Software updates. This guide explains how to update firmware on the I/O Module and Tablet for PSM, TIM and BSC. Before starting this guide contact VersaCall Service to get a zip file containing the files needed for this process. A device that is able to read a micro SD card is required for this process.
'''IMPORTANT –''' ALWAYS update the Touch Screen first then update the I/O module. Failure to do this will cause the Touch Screen to loose communication with the I/O module.


    '''IMPORTANT –''' ALWAYS update the Touch Screen first then update the I/O module. Failure to do this will cause the Touch Screen to loose communication with the I/O module.
=Requirements=
    '''1.'''  Get the LOADME.hex and 0001_00.apk files from VersaCall.
    '''2.'''  Micro SD Card from BSC, TIM or PSM IO Module.
    '''3.'''  Micro SD Card Adapter
    '''4.'''  SD Card Reader (Stand-Alone or on a Computer)
    '''5.'''  USB or Remote Coordinator connected and communicating with the Control Unit.
    '''6.'''  BSC, TIM or PSM powered, connected to an IO Module and currently showing on the Device Status page in black.
=Instructions=


===Instructions===
----
'''1.''' Unzip the file received from VersaCall - there will be 2 files “0001_00.apk” & “LOADME.hex” - place the files on the desktop.
'''1.''' Unzip the file received from VersaCall - there will be 2 files “0001_00.apk” & “LOADME.hex” - place the files on the desktop.


[[File:3143 1.png]][[File:3143 2.png]][[File:3143 3.png]]
<gallery widths=91 heights=127>
File:3143 1.png
</gallery>
<gallery widths=90 heights=138>
File:3143 2.png
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<gallery widths=88 heights=123>
File:3143 3.png
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'''3.''' Disconnect power from the I/O module - loosen the 4 screws from I/O module - remove the cover.
'''3.''' Disconnect power from the I/O module - loosen the 4 screws from I/O module - remove the cover.
<gallery widths=275 heights=391>
File:program1.png
</gallery>


'''4.''' On the I/O board – locate the Micro SD card in the top right corner.
'''4.''' On the I/O board – locate the Micro SD card in the top right corner.


[[File:3143 4.png]]
<gallery widths=446 heights=636>
File:3143 4.png
</gallery>




'''5.''' Remove the micro SD card - push up on the metal sleeve then pull down. When you push up the sleeve click. '''NOTE:''' do this step with care. If the sleeve is damaged the entire I/O module will need to be replaced.
'''5.''' Remove the micro SD card - push up on the metal sleeve then pull down. When you push up the sleeve click. '''NOTE:''' do this step with care. If the sleeve is damaged the entire I/O module will need to be replaced.


[[File:3143 5.png]][[File:3143 6.png]]
<gallery widths=300 heights=307>
File:3143 5.png
</gallery>
<gallery widths=200 heights=146>
File:3143 6.png
</gallery>
 
 
'''6.''' Connect the Micro SD card to an adapter - insert adapter to a reader - plug the SD Card reader into the computer. Open Windows Explorer if it does not automatically open.


<gallery widths=200 heights=170>
File:program2.png
</gallery>
<gallery widths=400 heights=289>
File:mp3_file2.png
</gallery>


'''6.''' Connect the Micro SD card reader to the computer - insert the micro SD card into the reader. Open Windows Explorer if it does not automatically open.


'''7.''' Using Windows Explorer navigate to the desktop - right click on the “0001_00.apk” file - select Copy.
'''7.''' Using Windows Explorer navigate to the desktop - right click on the “0001_00.apk” file - select Copy.


[[File:3143 7.png]]
<gallery widths=460 heights=330>
File:3143 7.png
</gallery>




'''8.''' Navigate to the micro SD card – right click and select Paste. '''NOTE:''' Do not alter or remove any of the files that show on the card.
'''8.''' Navigate to the micro SD card – right click and select Paste. '''NOTE:''' Do not alter or remove any of the files that show on the card.


[[File:3143 8.png]]
<gallery widths=504 heights=400>
File:3143 8.png
</gallery>




'''9.''' Remove the micro SD card from the reader – insert the micro SD card into the sleeve on the I/O module.
'''9.''' Remove the SD card adapter from the reader – remove the Micro SD card from the adapter - insert the Micro SD card into the sleeve on the I/O module.


'''10.''' Move the sleeve - push down until it clicks in place.
'''10.''' Push the sleeve down towards the circuit board - push sleeve down towards the power cord until it clicks into place.


'''11.''' Connect the 3 prong connector - plug in the power supply. After a 2 to 5 minutes the touch screen will show a “Downloading Software” message.
'''11.''' Connect the 3 prong connector - plug in the power supply. After a 2 to 5 minutes the touch screen will show a “Downloading Software” message.


[[File:3143 9.png]]
<gallery widths=877 heights=512>
File:3143 9.png
</gallery>




'''12.''' A “Downloading Software Update” status bar will show. This bar will show the progress of the download - total download time should be about 15 to 20 minutes.
'''12.''' A “Downloading Software Update” status bar will show. This bar will show the progress of the download - total download time should be about 15 to 20 minutes.


[[File:3143 10.png]]
<gallery widths=850 heights=498>
File:3143 10.png
</gallery>




'''13.''' When the download is complete a VersaCall Installation screen shows – select the Install option in the bottom right corner.  
'''13.''' When the download is complete a VersaCall Installation screen shows – select the Install option in the bottom right corner.  


[[File:3143 11.png]]
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File:3143 11.png
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'''15.''' Disconnect power from the I/O module. Remove the micro SD card as you did in step 5.
'''15.''' Disconnect power from the I/O module. Remove the micro SD card as you did in step 5.


'''16.''' Insert the micro SD card into the reader. Open Windows Explorer if it does not open after inserting the micro SD card.
'''16.''' Connect the Micro SD card to an adapter - insert adapter to a reader - plug the SD Card reader into the computer. Open Windows Explorer if it does not automatically open.
 
<gallery widths=200 heights=170>
File:program2.png
</gallery>
<gallery widths=400 heights=289>
File:mp3_file2.png
</gallery>
 


'''17.''' Use Windows Explorer to find the 2 files from the zip file. Right click on the “LOADME.hex” file - select Copy.
'''17.''' Use Windows Explorer to find the 2 files from the zip file. Right click on the “LOADME.hex” file - select Copy.


[[File:3143 12.png]]
<gallery widths=424 heights=319>
File:3143 12.png
</gallery>




'''18.''' Navigate to the micro SD card – right click - select Paste. '''NOTE:''' Do not alter or remove any of the files.
'''18.''' Navigate to the micro SD card – right click - select Paste. '''NOTE:''' Do not alter or remove any of the files.


[[File:3143 13.png]]
<gallery widths=504 heights=400>
File:3143 13.png
</gallery>




'''19.''' Remove the micro SD card from the reader – insert the micro SD card into the sleeve on the I/O module.
'''19.''' Remove the SD card adapter from the reader – remove the Micro SD card from the adapter - insert the Micro SD card into the sleeve on the I/O module.


'''20.''' Move the sleeve - push down until it clicks in place.
'''20.''' Push the sleeve down towards the circuit board - push sleeve down towards the power cord until it clicks into place.


'''21.''' Connect power to the I/O module.
'''21.''' Connect power to the I/O module.


'''22.''' The I/O module will only take 2 to 4 minutes to update. Check the Device Status to ensure the module shows the latest firmware version.
'''22.''' The I/O module will only take 1 to 3 minutes to update. Check the Device Status to ensure the module shows the latest firmware version.
 
 
=Step by Step Guides=
 
[[VT3000_-_Update_Configuration_-_TIM,_PSM,_BSC|Update BSC, TIM or PSM Configuration]]
 
[[VT3000_-_Update_Firmware_-_Wireless|Update Firmware Wirelessly]]
 
 
=Having Trouble?=
 
<gallery widths=150px>
File:ticketicon.png|Submit a Service Ticket|link=VT3000_Home
</gallery>

Revision as of 19:36, 19 July 2019

Overview

Firmware updates are sent out with Software updates. This guide explains how to update firmware on the I/O Module and Tablet for PSM, TIM and BSC. Before starting this guide contact VersaCall Service to get a zip file containing the files needed for this process. A device that is able to read a micro SD card is required for this process. 

    IMPORTANT – ALWAYS update the Touch Screen first then update the I/O module. Failure to do this will cause the Touch Screen to loose communication with the I/O module.

Requirements

    1.  Get the LOADME.hex and 0001_00.apk files from VersaCall.
    2.  Micro SD Card from BSC, TIM or PSM IO Module.
    3.  Micro SD Card Adapter
    4.  SD Card Reader (Stand-Alone or on a Computer)
    5.  USB or Remote Coordinator connected and communicating with the Control Unit.
    6.  BSC, TIM or PSM powered, connected to an IO Module and currently showing on the Device Status page in black.


Instructions

1. Unzip the file received from VersaCall - there will be 2 files “0001_00.apk” & “LOADME.hex” - place the files on the desktop.

  • 3143 1.png
  • 3143 2.png
  • 3143 3.png


2. Stop all processes and alarms on the module. NOTE: do not use the module until the update is complete.

3. Disconnect power from the I/O module - loosen the 4 screws from I/O module - remove the cover.

  • Program1.png


4. On the I/O board – locate the Micro SD card in the top right corner.

  • 3143 4.png


5. Remove the micro SD card - push up on the metal sleeve then pull down. When you push up the sleeve click. NOTE: do this step with care. If the sleeve is damaged the entire I/O module will need to be replaced.

  • 3143 5.png
  • 3143 6.png


6. Connect the Micro SD card to an adapter - insert adapter to a reader - plug the SD Card reader into the computer. Open Windows Explorer if it does not automatically open.

  • Program2.png
  • Mp3 file2.png


7. Using Windows Explorer navigate to the desktop - right click on the “0001_00.apk” file - select Copy.

  • 3143 7.png


8. Navigate to the micro SD card – right click and select Paste. NOTE: Do not alter or remove any of the files that show on the card.

  • 3143 8.png


9. Remove the SD card adapter from the reader – remove the Micro SD card from the adapter - insert the Micro SD card into the sleeve on the I/O module.

10. Push the sleeve down towards the circuit board - push sleeve down towards the power cord until it clicks into place.

11. Connect the 3 prong connector - plug in the power supply. After a 2 to 5 minutes the touch screen will show a “Downloading Software” message.

  • 3143 9.png


12. A “Downloading Software Update” status bar will show. This bar will show the progress of the download - total download time should be about 15 to 20 minutes.

  • 3143 10.png


13. When the download is complete a VersaCall Installation screen shows – select the Install option in the bottom right corner.

  • 3143 11.png


14. After the install is complete the VersaCall screen will appear. If the Android home screen appears select the Home icon.

15. Disconnect power from the I/O module. Remove the micro SD card as you did in step 5.

16. Connect the Micro SD card to an adapter - insert adapter to a reader - plug the SD Card reader into the computer. Open Windows Explorer if it does not automatically open.

  • Program2.png
  • Mp3 file2.png


17. Use Windows Explorer to find the 2 files from the zip file. Right click on the “LOADME.hex” file - select Copy.

  • 3143 12.png


18. Navigate to the micro SD card – right click - select Paste. NOTE: Do not alter or remove any of the files.

  • 3143 13.png


19. Remove the SD card adapter from the reader – remove the Micro SD card from the adapter - insert the Micro SD card into the sleeve on the I/O module.

20. Push the sleeve down towards the circuit board - push sleeve down towards the power cord until it clicks into place.

21. Connect power to the I/O module.

22. The I/O module will only take 1 to 3 minutes to update. Check the Device Status to ensure the module shows the latest firmware version.


Step by Step Guides

Update BSC, TIM or PSM Configuration

Update Firmware Wirelessly


Having Trouble?

  • Submit a Service Ticket

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