Difference between revisions of "VT3000 - Errors - Database Connection is Closed"
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=Overview | {|style="margin:left;" | ||
These instructions explain how to resolve the "Database Connection is Closed" error received when logging into VT3000. This error can be received in any of the VersaCall programs as they are all related to the same issue. | |valign="top" | | ||
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!style="text-align: left;"|<big>'''Overview'''</big> | |||
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|These instructions explain how to resolve the "Database Connection is Closed" error received when logging into VT3000. This error can be received in any of the VersaCall programs as they are all related to the same issue. This error occurs because the VersaCall software cannot communicate with the SQL Server where the databases are stored. To fix this error we need to determine if the SQL Server instance is local or if we are communicating with a server on your network. | |||
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This error occurs because the VersaCall software cannot communicate with the SQL Server where the databases are stored. To fix this error we need to determine if the SQL Server instance is local or if we are communicating with a server on your network. | !style="text-align: left;"|<big>'''Error Message'''</big> | ||
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=Requirements | |} | ||
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'''1.''' The VT3000 Core Software installed. | {|style="margin:left;" | ||
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'''2.''' Access to the Computer/Server where the VersaCall | {|class="wikitable mw-collapsible mw-collapsed" style="background:#eaf3ff; width: 800px;" | ||
!style="text-align: left;"|<big>'''Requirements'''</big> | |||
'''3.''' Permission to Start | |- | ||
|'''1.''' The VT3000 Core Software installed and running on your system. | |||
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|'''2.''' Access to the Computer/Server where the VersaCall SQL Server Instance is running. | |||
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|'''3.''' Permission to Stop/Start a Windows Service on the Computer/Server where the SQL Server Instance is running. | |||
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=Instructions - SQL Location and Login Information= | =Instructions - SQL Location and Login Information= |
Revision as of 19:35, 7 September 2021
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Instructions - SQL Location and Login InformationTo complete the steps in this section you must be logged on to the computer/server hosting the VersaCall software. 1. Using Windows Explorer, navigate to the following location.
Instructions - Local DatabaseUse these instructions if your Address began with 127.0.0.1. 1. Open Windows Explorer.
Instructions - Network DatabaseIf your IT department told you that the password and/or username has changed, follow the instructions below. If there is another reason for the error, please contact VersaCall Support for assistance. 1. With the "DatabaseRegistry.xml" file open, go the the "Password" line. Change the password that is showing to the password that your IT department provided to you.
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