VT3000 - Errors - Database Connection is Closed

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Overview These instructions explain how to resolve the "Database Connection is Closed" error received when logging into VT3000. This error can be received in any of the VersaCall programs as they are all related to the same issue. This error occurs because the VersaCall software cannot communicate with the SQL Server where the databases are stored. To fix this error we need to determine if the SQL Server instance is local or if we are communicating with a server on your network.

Requirements See Requirements Here 1. The VT3000 Core Software installed and running on your system. 2. Physical or Remote Access to the Computer/Server where the VersaCall SQL Server Instance is running. 3. Permission to Stop/Start a Windows Service on the Computer/Server where the SQL Server Instance is running.

Error Message

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Step 1. Log in to Windows on the computer where SQL Server is installed - select Windows Explorer.

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Step 2. In the address field type in "Control Panel" - hit the Enter key.

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Step 3. Select Administrative Tools from the list of options.

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Step 4. Select Services.

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Step 5. Scroll down the list of service names until you see "SQL Server (SQLEXPRESS)" if the name of your instance is different you will see that instead of SQLEXPRESS.

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Step 6. The Status of the service will have nothing showing. This means the service is not running and we need to restart it. If your service shows as "Running" in status, please contact VersaCall Support.

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Step 7. Click on the service so that it is highlighted - select "Start the service from the options to the left of the service names.

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Step 8. A window will appear showing that the system is restarting the service with a progress bar.

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Step 9. The service status should now show as "Running" after the restarting service window goes away.

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Step 10. Return to the VT3000 web interface and log in. If you get the same error again contact VersaCall Support.

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Select a Guide Here Backup VersaCall Databases using SQL Server Update VersaCall Databases using SQL Server How to Script an SQL Database to an Earlier Version of SQL Server Backup VersaCall Databases using VT3000 - Download Files Backup VersaCall Databases using VT3000 - Make a Local Backup Backup VersaCall Databases using VT3000 - Send the Backup to VersaCall Update VersaCall Databases using VT3000 Restore VersaCall Databases using VT3000

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