Overview
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Use the instructions below to update a database(s) from an external backup. In order to use this method you must have created an external backup, this would be a zip file download or export. This method of updating databases is used by VersaCall Technicians in many cases when changes need to be made off site.
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Requirements
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1. The VT3000 Core Software installed and running on your system.
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2. You must have an external backup, generally a zip file, from a VersaCall Technician or a person in your facility.
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Video
Instructions
Step 1.
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Open the VT3000 web interface – select VT3000 Core Software - log in – select Administration – select Control Center.
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Administration |
Control Center
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Step 2.
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Select the Databases tab.
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Step 3.
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Icon Tools:
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Refresh |
Delete |
Backup |
Restore |
Export |
Import
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Step 4.
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Select a database from the list - click on it so that it is highlighted.
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Step 6.
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Select Overwrite Existing from Options - select the database to be updated from the Database field - select the Choose File button.
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Step 7.
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Navigate to the location where you stored the backup file(s) - double click on the backup you want to use.
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Step 8.
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The Import window will now show the file location in the File field - click on the Import button.
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Step 9.
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If you receive a warning message, click on the OK button to continue with the update.
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Step 10.
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A successful message will appear - click on the "X" to close the window. If you do not get a successful message, contact VersaCall Support for assistance.
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Step 11.
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Repeat steps 1 to 6 to update additional databases. Ensure that you select the database from the list first and that you select the matching backup file. Avoid selecting one database from the list then a different backup file as it will overwrite the existing database with the wrong information. This will result in that application not operating correctly.
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