Difference between revisions of "VT3000 - Install 2-Way Radio Module"

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=2-Way Radio Module=
{|style="margin:left;"
A 2-Way radio module can be purchased for your VersaCall system. This module will attach directly to the VersaCall computer/server using an LPT port and Audio Out port. If your VersaCall computer/server does not have an existing LPT port, you will need to have one installed before proceeding. Please contact VersaCall Support for questions regarding this module.
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{|class="wikitable" style="background:#eaf3ff;"
 
|-
==Unpack==
!style="text-align: left;"|<big>'''Overview'''</big>
You will have the following components after unpacking.
|-
 
|A 2-Way radio module can be purchased for your VersaCall system. This module will attach directly to the VersaCall computer/server using an LPT port and Audio Out port. If your VersaCall computer/server does not have an existing LPT port, you will need to have one installed before proceeding. Please contact VersaCall Support for questions regarding this module.
<gallery widths=248 heights=395>
|}
File:InstallRadio1.png|Radio Unit
{|style="margin:left;"
</gallery>
|valign="top" |
 
{|class="wikitable" style="background:#white; width: 800px;"
 
|-
==Componet Diagrams/Images==
!colspan="7"|<big>'''Hardware Components'''</big>
 
|-
<gallery widths=300 heights=318>
|[[File:InstallRadio1.png|200px]]
File:Radio Wiring.png|link=VT3000 - Image - Radio 1|Radio Cabinet Components - Click for Larger Image
|-
</gallery>
|align="center"|'''Radio Module'''
<gallery widths=300 heights=349>
|-
File:Radio-Wiring-Close-Up.png|link=VT3000 - Image - Radio 2|Radio Cabinet Wiring - Click for Larger Image
|If you need to see a wiring diagram - [[VT3000_-_Image_-_Radio_1|'''Click here for an Overview''']] - [[VT3000_-_Image_-_Radio_2|'''Click here for detailed wiring''']]
</gallery>
|}
 
<br>
 
{|style="margin:left;"
==Instructions==
|valign="top" |
 
{|class="wikitable mw-collapsible mw-collapsed" style="background:#eaf3ff; width: 800px;"
    '''1.''' Mount the radio module cabinet within 6 feet of the VersaCall computer/server and within 6 feet of a 110 electrical outlet.
!style="text-align: left;"|<big>'''Requirements'''</big>
 
|-
<gallery widths=300 heights=92>
|'''1.'''  The VT3000 Core Software installed and running on your system.
File:Rado1.png
|-
</gallery>
|'''2.''' Available LPT Port on the VersaCall computer/server.
<gallery widths=300 heights=104>
|-
File:Rado2.png
|'''3.''' Available Audio Out Port on the VersaCall computer/server.
</gallery>
|}
 
|}
 
=<big>'''Instructions'''</big>=
    '''2.''' Connect the LPT cable to the VersaCall computer/server.
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
<gallery widths=300 heights=94>
|-
File:Radio7.png
|<big>'''Step 1.'''</big>  
</gallery>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
 
|-
    '''3.''' Connect the Audio cable to the VersaCall computer/server.
|Mount the radio module cabinet within 6 feet of the VersaCall computer/server and within 6 feet of a 110 electrical outlet.
 
{|style="margin:left;"
<gallery widths=300 heights=94>
|valign="top" |
File:Radio8.png
{|class="wikitable" style=" align="center; " background:white;"
</gallery>
|-
 
|[[File:Rado1.png]]
 
|-
    '''4.''' Plug the radio module cabinet into an electrical outlet.
|[[File:Rado2.png]]
 
|}
<gallery widths=300 heights=121>
|}
File:Rado3.png
|}
</gallery>
|}
 
<br>
 
----
    '''5.''' Open the VT3000 web interface - select Core Software - Administration - System Settings - Service.
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
<gallery widths=93 heights=93>
|-
File:3122_10.png
|<big>'''Step 2.'''</big>
File:3122_11.png
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
File:3122_12.png
|valign="top" |
</gallery>
|-
 
|Connect the LPT cable to the VersaCall computer/server.
 
{|style="margin:left;"
    '''6.''' Select Audio Out tab.
|valign="top" |
 
{|class="wikitable" style="background:white;"
<gallery widths=545 heights=41>
|-
File:Radio9.png
|[[File:Radio7.png]]
</gallery>
|}
 
|}
 
|}
    '''7.''' The following settings are needed to make the Radio module work with the system.
|}
 
<br>
<gallery widths=325 heights=144>
----
File:Radio10.png
<br>
</gallery>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
    '''a. Enabled''' - check mark the box to enable.
|<big>'''Step 3.'''</big>
    '''b. Description''' - enter a name for the module.
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
    '''c. Driver''' - select one of the following options.
|valign="top" |
          '''i. Direct Audio''' - the audio will be played through the Audio Out port only.
|-
          '''ii. Vertex Standard VX-4600''' - select when setting up a Vertex analog radio.
|Connect the Audio cable to the VersaCall computer/server.
          '''iii. Motorola XPR 5000''' - select when setting up a Motorola analog or digital radio.
{|style="margin:left;"
    '''d. Port''' - select LPT1.
|valign="top" |
 
{|class="wikitable" style="background:white;"
 
|-
    '''8.''' Select Yes on the Restart warning message. This must be done to complete the setup.
|[[File:Radio8.png]]
 
|}
<gallery widths=402 heights=178>
|}
File:3102_22.png
|}
</gallery>
|}
 
<br>
 
----
    '''9.''' Restart the VersaCall Service - [[VT3000 - Restart Service|'''Click here for Instructions''']].
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
    '''10.''' Test the Radio - [[VT3000 - Test - Radio Channel|'''Click here for Instructions''']].
|<big>'''Step 4.'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
==Basic Troubleshooting==
|-
If there is no sound playing on the radio channel, proceed with the steps below.
|Plug the radio module cabinet into an electrical outlet.
 
{|style="margin:left;"
 
|valign="top" |
    '''1.''' Open the VT3000 web interface - select Core Software - Administration - System Settings - Service.
{|class="wikitable" style="background:white;"
 
|-
<gallery widths=93 heights=93>
|[[File:Rado3.png]]
File:3122_10.png
|}
File:3122_11.png
|}
File:3122_12.png
|}
</gallery>
|}
 
<br>
 
----
    '''2.''' Select Audio Out tab.
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
<gallery widths=545 heights=41>
|-
File:Radio9.png
|<big>'''Step 5.'''</big>
</gallery>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
 
|-
    '''3.''' Change the Port setting to LPT2.
|Open the VT3000 web interface - select Core Software - Administration - System Settings - Service.
 
{|style="margin:left;"
<gallery widths=322 heights=144>
|valign="top" |
File:Radio13.png
{|class="wikitable" style="background:white;"
</gallery>
|-
 
|[[File:3122_10.png|center|85px]] || [[File:3122_11.png|center|85px]] || [[File:3122_12.png|center|85px]]
 
|}
    '''4.''' Select Yes on the Restart warning message. This must be done to complete the setup.
|}
 
|}
<gallery widths=402 heights=178>
|}
File:3102_22.png
<br>
</gallery>
----
 
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
    '''5.''' Restart the VersaCall Service - [[VT3000 - Restart Service|'''Click here for Instructions''']].
|-
 
|<big>'''Step 6.'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
    '''6.''' Test the Radio - [[VT3000 - Test - Radio Channel|'''Click here for Instructions''']].
|valign="top" |
 
|-
 
|Select Audio Out tab.
==Advanced Troubleshooting==
{|style="margin:left;"
If there is no sound playing on the radio channel after selecting LPT1 & LPT2, proceed to the following steps. To proceed with the steps below, the user must have direct access to the VersaCall computer/server or be able to use Remote PC to access the VersaCall computer/server.
|valign="top" |
 
{|class="wikitable" style="background:white;"
 
|-
    '''1.''' Double check all connections.
|[[File:Radio9.png]]
 
|}
<gallery widths=300 heights=94>
|}
File:Radio7.png
|}
File:Radio8.png
|}
</gallery>
<br>
<gallery widths=300 heights=121>
----
File:Rado3.png
<br>
</gallery>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
          '''a. LPT Cable''' - securely plugged into the VersaCall computer/server via LPT Port.
|<big>'''Step 7.'''</big>
          '''b. Audio Cable''' - plugged into the correct port on the VersaCall computer/server.
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
          '''c. Power Cord''' - radio module plugged into a working electrical outlet.
|valign="top" |
 
|-
 
|The following settings are needed to make the Radio module work with the system.
    '''2.''' On the VersaCall computer select - Windows Start button - Control Panel - Device Manager.
{|style="margin:left;"
 
|valign="top" |
<gallery widths=150>
{|class="wikitable" style="background:white;"
File:Rado8.png|Windows 7
|-
File:Rado7.png|Windows 10
|[[File:Radio10.png]]
File:Rado9.png|Control Panel
|-
File:Rado11.png|Device Manager (7)
|'''Enabled''' - check mark the box to enable.
File:Rado10.png|Device Manager (10)
|-
</gallery>
|'''Description''' - enter a name for the module.
 
|-
 
|'''Driver''' - select '''Motorola XPR 5000''' - select when setting up a Motorola analog or digital radio.
    '''3.''' Select to expand the Ports (COM & LPT) section.
|-
 
|'''Port''' - select LPT1.
<gallery widths=153 heights=22>
|}
File:Radio1.png
|}
</gallery>
|}
 
|}
 
<br>
    '''4.''' Select the first LPT port in the list - so that it is highlighted.
----
 
<br>
<gallery widths=258 heights=89>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
File:Radio2.png
|-
</gallery>
|<big>'''Step 8.'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
      '''5.''' Select Action - Properties.
|-
 
|Select Yes on the Restart warning message. This must be done to complete the setup.
<gallery widths=269 heights=235>
{|style="margin:left;"
File:Radio3.png
|valign="top" |
</gallery>
{|class="wikitable" style="background:white;"
 
|-
 
|[[File:3102_22.png]]
    '''6.''' Select the Resources tab.
|}
 
|}
<gallery widths=281 heights=45>
|}
File:Radio4.png
|}
</gallery>
<br>
 
----
 
<br>
    '''7.''' In the Resource Settings section there will be 2 I/O Range settings. Take note of the first number in each range (E010 & E000 in our example below).
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
<gallery widths=357 heights=94>
|<big>'''Step 9.'''</big>
File:Radio5.png
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
</gallery>
|valign="top" |
 
|-
 
|Restart the VersaCall Service - [[VT3000 - Restart Service|'''Click here for Instructions''']].
    '''8.''' Open the VT3000 web interface - select Core Software - Administration - System Settings - Service.
|}
 
|}
<gallery widths=93 heights=93>
|}
File:3122_10.png
<br>
File:3122_11.png
----
File:3122_12.png
<br>
</gallery>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
 
|<big>'''Step 10.'''</big>
    '''9.''' Select Audio Out tab.
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
<gallery widths=545 heights=41>
|-
File:Radio9.png
|After you restart the service you will need to test the Radio - [[VT3000 - Radio Install Troubleshooting|'''Click here for Instructions''']].
</gallery>
|}
 
|}
 
|}
    '''10.''' Select DMA for the Port field. Enter the first letter/number range in the field provided.
<br>
 
----
<gallery widths=287 heights=124>
<br>
File:Rado5.png
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
</gallery>
|-
 
|<big>'''Step 11.'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
    '''11.''' Select Yes on the Restart warning message. This must be done to complete the setup.
|valign="top" |
 
|-
<gallery widths=402 heights=178>
|If your Radio does not test successfully, you will need to use the Troubleshooting Guide - [[VT3000 - Test - Radio Channel|'''Click here for Instructions''']].
File:3102_22.png
|}
</gallery>
|}
 
<br>
 
    '''12.''' Restart the VersaCall Service - [[VT3000 - Restart Service|'''Click here for Instructions''']].
 
 
    '''13.''' Test the Radio - [[VT3000 - Test - Radio Channel|'''Click here for Instructions''']].
 
 
    '''14.''' If there is no sound after testing, open the VT3000 web interface - select Core Software - Administration - System Settings - Service.
 
<gallery widths=93 heights=93>
File:3122_10.png
File:3122_11.png
File:3122_12.png
</gallery>
 
 
    '''15.''' Select Audio Out tab.
 
<gallery widths=545 heights=41>
File:Radio9.png
</gallery>
 
 
    '''16.''' Select DMA for the Port field. Enter the second letter/number range in the field provided.
 
<gallery widths=286 heights=123>
File:Rado6.png
</gallery>
 
 
    '''17.''' Select Yes on the Restart warning message. This must be done to complete the setup.
 
<gallery widths=402 heights=178>
File:3102_22.png
</gallery>
 
 
    '''18.''' Restart the VersaCall Service - [[VT3000 - Restart Service|'''Click here for Instructions''']].
 
 
    '''19.''' Test the Radio - [[VT3000 - Test - Radio Channel|'''Click here for Instructions''']].
----
----
----
----

Revision as of 14:38, 16 September 2021

Overview
A 2-Way radio module can be purchased for your VersaCall system. This module will attach directly to the VersaCall computer/server using an LPT port and Audio Out port. If your VersaCall computer/server does not have an existing LPT port, you will need to have one installed before proceeding. Please contact VersaCall Support for questions regarding this module.
Hardware Components
InstallRadio1.png
Radio Module
If you need to see a wiring diagram - Click here for an Overview - Click here for detailed wiring


Requirements
1. The VT3000 Core Software installed and running on your system.
2. Available LPT Port on the VersaCall computer/server.
3. Available Audio Out Port on the VersaCall computer/server.

Instructions


Step 1.
Mount the radio module cabinet within 6 feet of the VersaCall computer/server and within 6 feet of a 110 electrical outlet.
Rado1.png
Rado2.png



Step 2.
Connect the LPT cable to the VersaCall computer/server.
Radio7.png



Step 3.
Connect the Audio cable to the VersaCall computer/server.
Radio8.png



Step 4.
Plug the radio module cabinet into an electrical outlet.
Rado3.png



Step 5.
Open the VT3000 web interface - select Core Software - Administration - System Settings - Service.
3122 10.png
3122 11.png
3122 12.png



Step 6.
Select Audio Out tab.
Radio9.png



Step 7.
The following settings are needed to make the Radio module work with the system.
Radio10.png
Enabled - check mark the box to enable.
Description - enter a name for the module.
Driver - select Motorola XPR 5000 - select when setting up a Motorola analog or digital radio.
Port - select LPT1.



Step 8.
Select Yes on the Restart warning message. This must be done to complete the setup.
3102 22.png



Step 9.
Restart the VersaCall Service - Click here for Instructions.



Step 10.
After you restart the service you will need to test the Radio - Click here for Instructions.



Step 11.
If your Radio does not test successfully, you will need to use the Troubleshooting Guide - Click here for Instructions.



Related - Step by Step Guides
Find the 2-Way Radio Properties/Settings
2-Way Radio Module Schematic of Components
2-Way Radio Wiring Schematic
Using a Phone Modem & 2-Way Radio Together
Test a the 2-Way Radio Module/Radio Channel
Add a Radio CHannel to Outputs in VT3000 Core Software
Additional Help
Submit a Ticket - https://www.versacall.com/customer-support/service-ticket
Training Videos - https://www.versacall.com/training

 
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