Difference between revisions of "VT3000 - Install - Virtual Client"

From Versacall Support
Jump to navigation Jump to search
m (Text replacement - "https://www.linkedin.com/company/versacall-technologies-inc-/mycompany/" to "https://www.linkedin.com/company/versacall/")
 
(14 intermediate revisions by the same user not shown)
Line 1: Line 1:
The Virtual Client is a program used on a separate PC that allows the user to interact with PC Call Stations, PC Input Modules and PC BSC Modules. '''NOTE:''' the PC that you will be loading the Virtual Client on must be on the same Network as the VersaCall computer/server.
{|style="background:transparent; color:black" border="0" height="230" align="center" valign="bottom"
 
|+style="background:transparent|
 
|-align="center"
'''On the Computer you want to view the PC Module on:'''
|
 
|[[Image:CallUsBtn.png|Call Now 858-677-6766]]
 
|
'''1.''' Open the VT3000 web interface – select VT3000 - log in – select Configuration – select Devices.
|[[Image:SubmitTckBtn.png|link=https://www.versacall.com/customer-support/service-ticket]]
 
|
[[File:3174_1.png]][[File:3174_2.png]]
|[[Image:EmailUsBtn.png|link=mailto:[email protected]?Subject=Help%20Needed%20Wiki&body=Type%20Message%20Here]]
 
|}
 
<br>
'''2.''' Click on the "Download Virtual Client" link.
----
 
----
[[File:3174_3.png]]
<br>
 
[[File:GeneralHeader.png]]
 
<br>
'''3.''' Select Save As from the Windows prompt.
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
[[File:3174_4.png]]
|<big>'''Overview'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
'''4.''' Select to save to the Desktop - select Save button.
|-
 
|The Virtual Client is a program used on a PC that allows the user to interact with a PC Call Station, PC Input Module or PC BSC Module without using a web browser. We recommend that you use the Virtual Client only when you are having issues accessing the PC Device using your web browser.
[[File:3174_5.png]][[File:3174_6.png]]
|}
 
|}
 
<br>
'''5.''' On the Desktop - locate the "VirtualDeviceClient.msi" file - double click on the file.
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
[[File:3174_7.png]]
|<big>'''Requirements'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
'''6.''' Select the Next button on the Welcome window.
{| class="wikitable mw-collapsible mw-collapsed" width="775px;"
 
|-
[[File:3174_6.png]]
|style="text-align: center;" | '''See Requirements Here'''
 
|-
 
|'''1.'''  The VT3000 Core Software installed and running on your system.
'''7.''' Installation Options:
|-
 
|'''2.'''  The VT3000 Computer/Server must be connected to your network.
[[File:3174_7.png]]
|-
 
|'''3.'''  A PC Call Station, PC BSC or PC Input Plug In installed and licensed on your system.
 
|-
    '''a. Folder -''' leave as default unless you are using a hard drive other than C.
|'''4.'''  A PC Call Station, PC BSC or PC Input device configuration setup in your system.
    '''b. Everyone -''' if the client is to be used by anyone signing on to the computer.
|-
    '''c. Just Me -''' only the user installing the client can use it.
|'''5.''' The PC that you are installing the Virtual Client on must be on the same Network as the VersaCall computer.
 
|}
Make the selections needed - select the Next button.
|}
 
|}
'''8.''' Select the Next button on the Confirmation window.
<br>
 
----
[[File:3174_8.png]]
----
 
<br>
 
[[File:InstructionHeader.png]]
'''9.''' Select Yes or Allow on Windows security message.
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
'''10.''' Select the Close button on the Complete window.
|-
 
|<big>'''Step 1.'''</big>
[[File:3174_9.png]]
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
 
|-
'''11.''' Select the Virtual Device Client icon on the desktop.
|Open the VT3000 web interface – select VT3000 - log in – select Configuration – select Devices.
 
{|style="margin:left;"
[[File:3174_10.png]]
|valign="top" |
 
{|class="wikitable" style="background:white; align:center;"
 
|-
'''12.''' Press the "Ctrl" button when the Virtual Client window appears - select File on the window.
|[[File:3174_1.png|center|93px]] || [[File:3174_2.png|center|93px]]
 
|-
[[File:3174_11.png]]
|style="text-align:center" | '''Configuration''' ||style="text-align:center" | '''Devices'''
 
|}
 
|}
'''13.''' Select Settings.
|}
 
|}
[[File:3174_12.png]]
<br>
 
----
 
<br>
'''14.''' Enter in the IP address of the VT3000 computer in the field provided – select the Save button.
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
[[File:3174_13.png]]
|<big>'''Step 2.'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
'''15.''' A list of available PC Modules will populate in the Client window - select the device to view - select the Use button.
|-
 
|Select the "Download Virtual Client" link at the bottom of the Devices page above the Return to Configuration button.
[[File:3174_14.png]]
{|style="margin:left;"
 
|valign="top" |
 
{|class="wikitable" style="background:white; align:center;"
'''16.''' The module will look similar the screen shots below.
|-
 
|[[File:3174_3.png|center|232px]]
[[File:3174_15.png]][[File:3174_16.png]]
|}
 
|}
 
|}
'''17.''' Virtual Client Options - select View on the window:
|}
 
<br>
[[File:3174_17.png]]
----
 
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
    '''a. Fullscreen –''' Client window will take up all space on the screen.
|-
    '''b. Always On Top –''' Client window will be on the top of all other open windows.
|<big>'''Step 3.'''</big>
    '''c. Hide Menu Bar –''' will remove the menu bar (File, View, Help).
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
    '''d. Refresh –''' will manually refresh the Client window.
|valign="top" |
 
|-
'''19.''' Select Help on the window - will show the Client version and VersaCall contact information.
|The file will automatically download to the computer you are working from. You will see the file progress shown at the bottom of the page. Generally this file will be downloaded to the Downloads folder.
 
{|style="margin:left;"
[[File:3174_18.png]]
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:3174 4.png|center|244px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 4.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Open the Downloads folder on your computer - double click on the "VirtualDeviceClient.msi" file.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:3174_7.png|center|131px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 5.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Select the Next button on the Wizard window.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:3174_8.png|center|640px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 6.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|The following options are available on the second installation wizard screen.
|-
|Select the appropriate options that meet your requirements based on the information below - select the Next button when all options have been made.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center; width:775px"
|-
|[[File:3174_9.png|center|639px]]
|}
{|class="wikitable" style="background:white; align:center; width:775px"
|-
|'''1. Folder''' - leave the location as default unless you are using a drive other than the C: drive for software installations.
|-
|'''2. Everyone''' - if you want the Virtual Client to be accessible to anyone that logs into the computer - select this option.
|-
|'''3. Just Me''' - if you only want the user that you are logged on as to use the Virtual Client - select this option.
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 7.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Select the Next button on the Confirm Installation window.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:3174_10.png|center|639px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 8.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|If you see a Windows message appear, select to allow the installation. An Installation Complete window will show after the install is done - select the Close button.  
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:3174_11.png|center|639px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 9.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|To open the Virtual Client - click on the icon on your desktop.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:3174_12.png|center|135px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 10.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Press the "Ctrl" button, on your keyboard, when the Virtual Client window appears - select File from the top left corner of the Client window.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:Ctrlkey.png|center|100px]]
|}
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:3174 13.png|center|391px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 11.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Select Settings from the File menu.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:3174 14.png|center|218px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 12.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|The settings window will have a field for the VT3000 Address. This is where you will enter the IP Address of the VersaCall computer. Enter the IP Address and select the Save button.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:3174 15.png|center|374px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 13.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|A list of all the available PC Devices will show in a list. Select the device that you want to use so that it is highlighted - select the Use button.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center;"
|-
|[[File:3174 16.png|center|497px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 14.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Your Client window will be similar to one of the screen shots below depending on what type of module you selected..
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center; width:775px;"
|-
|[[File:3174 18.png|center|300px]] || [[File:3174 17.png|center|300px]]
|-
|style="text-align:center" | '''PC Call Station''' ||style="text-align:center" | '''PC BSC'''
|}
{|class="wikitable" style="background:white; align:center; width:775px;"
|-
|[[File:3174 22.png|center|300px]]
|-
|style="text-align:center" | '''PC Input Module'''
|}
|}
|}
|}
<br>
----
----
<br>
{|style="margin:auto;"
|+
[[File:RelatedHowTos.png|center]]
|align="center" |
{| class="wikitable mw-collapsible mw-collapsed" width="400px;"
|-
|style="text-align: center;" | '''Select a Guide Here'''
|-
|[[VT3000 - Plug In Overview| An Overview of Device Plug In Section]]
|-
|[[VT3000 - Switch a PC BSC|Changing/Switching the Configuration of a PC BSC]]
|-
|[[VT3000 - Switch a PC Call Station|Changing/Switching the Configuration of a PC Call Station]]
|-
|[[VT3000 - Switch a PC Input Module|Changing/Switching the Configuration on a PC Input Module]]
|-
|[[VT3000 - Use/Open a PC BSC|Open/Use a PC BSC on a Computer or Tablet]]
|-
|[[VT3000 - Use/Open a PC Call Station|Open/Use a PC Call Station on a Computer or Tablet]]
|-
|[[VT3000 - Use/Open a PC Input Module|Open/Use a PC Input Module on a Computer or Tablet]]
|}
|}
<br>
----
<br>
{|style="margin:auto;"
|+
[[File:SearchHeader.png|center]]
|align="center" |
{|class="wikitable"
|-
|<inputbox>type=search</inputbox>
|}
|}
<br>
----
<br>
[[File:VC Footer.png|center]]
{|style="background:transparent; color:black" border="0" height="200" align="center" valign="bottom" cellpadding=10px cellspacing=10px
|+style="background:transparent|
|-align="center"
|
|[[File:LinkedIn.png|Follow Us On LinkedIn|link=https://www.linkedin.com/company/versacall/]]
|
|[[File:BlogIcon.png|View our Blog|link=https://www.versacall.com/blog/]]
|}
<br>
[[Category:VT3000 Core Software]]
[[Category:Administration]]
[[Category:Plug Ins]]
[[Category:PC Call Station]]
[[Category:PC BSC]]
[[Category:PC Input Module]]

Latest revision as of 19:23, 20 April 2023

Call Now 858-677-6766 SubmitTckBtn.png EmailUsBtn.png



GeneralHeader.png

Overview
The Virtual Client is a program used on a PC that allows the user to interact with a PC Call Station, PC Input Module or PC BSC Module without using a web browser. We recommend that you use the Virtual Client only when you are having issues accessing the PC Device using your web browser.


Requirements
See Requirements Here
1. The VT3000 Core Software installed and running on your system.
2. The VT3000 Computer/Server must be connected to your network.
3. A PC Call Station, PC BSC or PC Input Plug In installed and licensed on your system.
4. A PC Call Station, PC BSC or PC Input device configuration setup in your system.
5. The PC that you are installing the Virtual Client on must be on the same Network as the VersaCall computer.



InstructionHeader.png

Step 1.
Open the VT3000 web interface – select VT3000 - log in – select Configuration – select Devices.
3174 1.png
3174 2.png
Configuration Devices



Step 2.
Select the "Download Virtual Client" link at the bottom of the Devices page above the Return to Configuration button.
3174 3.png



Step 3.
The file will automatically download to the computer you are working from. You will see the file progress shown at the bottom of the page. Generally this file will be downloaded to the Downloads folder.
3174 4.png



Step 4.
Open the Downloads folder on your computer - double click on the "VirtualDeviceClient.msi" file.
3174 7.png



Step 5.
Select the Next button on the Wizard window.
3174 8.png



Step 6.
The following options are available on the second installation wizard screen.
Select the appropriate options that meet your requirements based on the information below - select the Next button when all options have been made.
3174 9.png
1. Folder - leave the location as default unless you are using a drive other than the C: drive for software installations.
2. Everyone - if you want the Virtual Client to be accessible to anyone that logs into the computer - select this option.
3. Just Me - if you only want the user that you are logged on as to use the Virtual Client - select this option.



Step 7.
Select the Next button on the Confirm Installation window.
3174 10.png



Step 8.
If you see a Windows message appear, select to allow the installation. An Installation Complete window will show after the install is done - select the Close button.
3174 11.png



Step 9.
To open the Virtual Client - click on the icon on your desktop.
3174 12.png



Step 10.
Press the "Ctrl" button, on your keyboard, when the Virtual Client window appears - select File from the top left corner of the Client window.
Ctrlkey.png
3174 13.png



Step 11.
Select Settings from the File menu.
3174 14.png



Step 12.
The settings window will have a field for the VT3000 Address. This is where you will enter the IP Address of the VersaCall computer. Enter the IP Address and select the Save button.
3174 15.png



Step 13.
A list of all the available PC Devices will show in a list. Select the device that you want to use so that it is highlighted - select the Use button.
3174 16.png



Step 14.
Your Client window will be similar to one of the screen shots below depending on what type of module you selected..
3174 18.png
3174 17.png
PC Call Station PC BSC
3174 22.png
PC Input Module



RelatedHowTos.png
Select a Guide Here
An Overview of Device Plug In Section
Changing/Switching the Configuration of a PC BSC
Changing/Switching the Configuration of a PC Call Station
Changing/Switching the Configuration on a PC Input Module
Open/Use a PC BSC on a Computer or Tablet
Open/Use a PC Call Station on a Computer or Tablet
Open/Use a PC Input Module on a Computer or Tablet



SearchHeader.png

 



VC Footer.png
Follow Us On LinkedIn View our Blog


Retrieved from "http://support.versacall.com/index.php?title=VT3000_-_Install_-_Virtual_Client&oldid=9401"