Difference between revisions of "VT3000 - Install - Virtual Client"

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The Virtual Client is a program that is used on a separate PC that allows the user to interact with PC Call Stations, PC Input Modules and PC BSC Modules. NOTE: the PC that you will be loading the Virtual Client on must be on the same Network as the VersaCall computer/server.
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1. Open the VT3000 web interface – click on the VT3000 button - log in with username and password – on the home page click on the Configuration icon – on the configuration page click on the Devices icon.
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2. At the bottom of the devices page there is a blue link “Download Virtual Client” – click on that link.
|[[Image:CallUsBtn.png|Call Now 858-677-6766]]
 
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3. When the windows prompt appears at the bottom of the page click on the arrow in the Save button – select Save As from the menu.
|[[Image:SubmitTckBtn.png|link=https://www.versacall.com/customer-support/service-ticket]]
 
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4. You will be asked to select a location to save the Virtual Client – we suggest selecting Desktop – click on the Save button.
|[[Image:EmailUsBtn.png|link=mailto:[email protected]?Subject=Help%20Needed%20Wiki&body=Type%20Message%20Here]]
 
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5. Go to your Desktop and you will see that the Virtual Device Client installer has been downloaded. You will need this file to install the client on any PC that you want to have access to the PC Call Stations or PC Input Modules that you have setup in the VT3000 software. We suggest copying this file onto a removable media of some type.  
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6. After you place the installer on the computer you wish to install it on simply double click on the file. The first window is a Welcome message – click on the Next button.
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7. The next window shows the location of the folder that the program will install to and ask if you want the program to be available to all users or just the one currently logged in. Once you have made your selection click on the Next button.
[[File:GeneralHeader.png]]
 
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8. The next window is a confirmation screen – click on the Next button.
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9. If you get a security message asking if you want to allow the program to install – click on the Yes or Allow button (depending on your operating system).
|<big>'''Overview'''</big>
 
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10. The final window is an Installation Complete screen – click on the Close button.
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11. Return to your Desktop and you will see an icon for Virtual Device Client – double click the icon to launch the program.
|The Virtual Client is a program used on a PC that allows the user to interact with a PC Call Station, PC Input Module or PC BSC Module without using a web browser. We recommend that you use the Virtual Client only when you are having issues accessing the PC Device using your web browser.
 
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12. When the Virtual Device Client window appears press the Ctrl button on your keyboard. You will see a menu bar appear in the top left corner – click on File.
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13. From the File Menu click on Settings.
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14. Enter in the IP address of the VT3000 computer in the field provided – click on the Save button.
|<big>'''Requirements'''</big>
 
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15. When you get back to the Virtual Device Client screen a list of PC Call Stations and PC Input Modules will populate – click on the device you want to use so that it is highlighted – click on the Use button at the bottom of the window.
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16. Your module will look like the screen shots below.
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|style="text-align: center;" | '''See Requirements Here'''
17. There are a few settings available on the client – click on View from the menu bar in the top left corner of the window.
|-
 
|'''1.'''  The VT3000 Core Software installed and running on your system.
18. Below is an explanation of each option in the menu:
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|'''2.'''  The VT3000 Computer/Server must be connected to your network.
a. Fullscreen – selecting this option will make the Client (call station or input module) take up the entire monitor.
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b. Always On Top – selecting this option will make the Client (call station or input module) stay at the front or on top of any other windows that are opened on the monitor.  
|'''3.'''  A PC Call Station, PC BSC or PC Input Plug In installed and licensed on your system.
c. Hide Menu Bar – this will remove the menu bar in the top left corner of the window (File, View, Help).
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d. Refresh – this will simply refresh the client to the condition on Active Information on the VT3000 software. If you were to manually clear and alarm in the VT3000 software you would want to use refresh to ensure the client gets the update to clear the alarm.
|'''4.'''  A PC Call Station, PC BSC or PC Input device configuration setup in your system.
 
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19. The last option is Help – this will only give you an “About” option. When this is selected you will see a window showing the version of the client and VersaCall contact information.
|'''5.'''  The PC that you are installing the Virtual Client on must be on the same Network as the VersaCall computer.
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[[File:InstructionHeader.png]]
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|<big>'''Step 1.'''</big>
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|Open the VT3000 web interface – select VT3000 - log in – select Configuration – select Devices.
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|[[File:3174_1.png|center|93px]] || [[File:3174_2.png|center|93px]]
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|style="text-align:center" | '''Configuration''' ||style="text-align:center" | '''Devices'''
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|<big>'''Step 2.'''</big>
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|Select the "Download Virtual Client" link at the bottom of the Devices page above the Return to Configuration button.
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|<big>'''Step 3.'''</big>
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|The file will automatically download to the computer you are working from. You will see the file progress shown at the bottom of the page. Generally this file will be downloaded to the Downloads folder.
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|<big>'''Step 4.'''</big>
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|Open the Downloads folder on your computer - double click on the "VirtualDeviceClient.msi" file.
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|<big>'''Step 5.'''</big>
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|Select the Next button on the Wizard window.
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|<big>'''Step 6.'''</big>
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|The following options are available on the second installation wizard screen.
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|Select the appropriate options that meet your requirements based on the information below - select the Next button when all options have been made.
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|[[File:3174_9.png|center|639px]]
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|'''1. Folder''' - leave the location as default unless you are using a drive other than the C: drive for software installations.
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|'''2.  Everyone''' - if you want the Virtual Client to be accessible to anyone that logs into the computer - select this option.
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|'''3. Just Me''' - if you only want the user that you are logged on as to use the Virtual Client - select this option.
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|<big>'''Step 7.'''</big>
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|Select the Next button on the Confirm Installation window.
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|<big>'''Step 8.'''</big>
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|If you see a Windows message appear, select to allow the installation. An Installation Complete window will show after the install is done - select the Close button.  
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|<big>'''Step 9.'''</big>
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|To open the Virtual Client - click on the icon on your desktop.
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|[[File:3174_12.png|center|135px]]
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|<big>'''Step 10.'''</big>
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|Press the "Ctrl" button, on your keyboard, when the Virtual Client window appears - select File from the top left corner of the Client window.
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|<big>'''Step 11.'''</big>
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|Select Settings from the File menu.
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|[[File:3174 14.png|center|218px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 12.'''</big>
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|The settings window will have a field for the VT3000 Address. This is where you will enter the IP Address of the VersaCall computer. Enter the IP Address and select the Save button.
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|[[File:3174 15.png|center|374px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 13.'''</big>
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|valign="top" |
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|A list of all the available PC Devices will show in a list. Select the device that you want to use so that it is highlighted - select the Use button.
{|style="margin:left;"
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|[[File:3174 16.png|center|497px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 14.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
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|Your Client window will be similar to one of the screen shots below depending on what type of module you selected..
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; align:center; width:775px;"
|-
|[[File:3174 18.png|center|300px]] || [[File:3174 17.png|center|300px]]
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|style="text-align:center" | '''PC Call Station''' ||style="text-align:center" | '''PC BSC'''
|}
{|class="wikitable" style="background:white; align:center; width:775px;"
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|[[File:3174 22.png|center|300px]]
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|style="text-align:center" | '''PC Input Module'''
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{|style="margin:auto;"
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[[File:RelatedHowTos.png|center]]
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{| class="wikitable mw-collapsible mw-collapsed" width="400px;"
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|style="text-align: center;" | '''Select a Guide Here'''
|-
|[[VT3000 - Plug In Overview| An Overview of Device Plug In Section]]
|-
|[[VT3000 - Switch a PC BSC|Changing/Switching the Configuration of a PC BSC]]
|-
|[[VT3000 - Switch a PC Call Station|Changing/Switching the Configuration of a PC Call Station]]
|-
|[[VT3000 - Switch a PC Input Module|Changing/Switching the Configuration on a PC Input Module]]
|-
|[[VT3000 - Use/Open a PC BSC|Open/Use a PC BSC on a Computer or Tablet]]
|-
|[[VT3000 - Use/Open a PC Call Station|Open/Use a PC Call Station on a Computer or Tablet]]
|-
|[[VT3000 - Use/Open a PC Input Module|Open/Use a PC Input Module on a Computer or Tablet]]
|}
|}
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[[File:VC Footer.png|center]]
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|[[File:LinkedIn.png|Follow Us On LinkedIn|link=https://www.linkedin.com/company/versacall/]]
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|[[File:BlogIcon.png|View our Blog|link=https://www.versacall.com/blog/]]
|}
<br>
[[Category:VT3000 Core Software]]
[[Category:Administration]]
[[Category:Plug Ins]]
[[Category:PC Call Station]]
[[Category:PC BSC]]
[[Category:PC Input Module]]

Latest revision as of 19:23, 20 April 2023

Call Now 858-677-6766 SubmitTckBtn.png EmailUsBtn.png



GeneralHeader.png

Overview
The Virtual Client is a program used on a PC that allows the user to interact with a PC Call Station, PC Input Module or PC BSC Module without using a web browser. We recommend that you use the Virtual Client only when you are having issues accessing the PC Device using your web browser.


Requirements
See Requirements Here
1. The VT3000 Core Software installed and running on your system.
2. The VT3000 Computer/Server must be connected to your network.
3. A PC Call Station, PC BSC or PC Input Plug In installed and licensed on your system.
4. A PC Call Station, PC BSC or PC Input device configuration setup in your system.
5. The PC that you are installing the Virtual Client on must be on the same Network as the VersaCall computer.



InstructionHeader.png

Step 1.
Open the VT3000 web interface – select VT3000 - log in – select Configuration – select Devices.
3174 1.png
3174 2.png
Configuration Devices



Step 2.
Select the "Download Virtual Client" link at the bottom of the Devices page above the Return to Configuration button.
3174 3.png



Step 3.
The file will automatically download to the computer you are working from. You will see the file progress shown at the bottom of the page. Generally this file will be downloaded to the Downloads folder.
3174 4.png



Step 4.
Open the Downloads folder on your computer - double click on the "VirtualDeviceClient.msi" file.
3174 7.png



Step 5.
Select the Next button on the Wizard window.
3174 8.png



Step 6.
The following options are available on the second installation wizard screen.
Select the appropriate options that meet your requirements based on the information below - select the Next button when all options have been made.
3174 9.png
1. Folder - leave the location as default unless you are using a drive other than the C: drive for software installations.
2. Everyone - if you want the Virtual Client to be accessible to anyone that logs into the computer - select this option.
3. Just Me - if you only want the user that you are logged on as to use the Virtual Client - select this option.



Step 7.
Select the Next button on the Confirm Installation window.
3174 10.png



Step 8.
If you see a Windows message appear, select to allow the installation. An Installation Complete window will show after the install is done - select the Close button.
3174 11.png



Step 9.
To open the Virtual Client - click on the icon on your desktop.
3174 12.png



Step 10.
Press the "Ctrl" button, on your keyboard, when the Virtual Client window appears - select File from the top left corner of the Client window.
Ctrlkey.png
3174 13.png



Step 11.
Select Settings from the File menu.
3174 14.png



Step 12.
The settings window will have a field for the VT3000 Address. This is where you will enter the IP Address of the VersaCall computer. Enter the IP Address and select the Save button.
3174 15.png



Step 13.
A list of all the available PC Devices will show in a list. Select the device that you want to use so that it is highlighted - select the Use button.
3174 16.png



Step 14.
Your Client window will be similar to one of the screen shots below depending on what type of module you selected..
3174 18.png
3174 17.png
PC Call Station PC BSC
3174 22.png
PC Input Module



RelatedHowTos.png
Select a Guide Here
An Overview of Device Plug In Section
Changing/Switching the Configuration of a PC BSC
Changing/Switching the Configuration of a PC Call Station
Changing/Switching the Configuration on a PC Input Module
Open/Use a PC BSC on a Computer or Tablet
Open/Use a PC Call Station on a Computer or Tablet
Open/Use a PC Input Module on a Computer or Tablet



SearchHeader.png

 



VC Footer.png
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