Difference between revisions of "VT3000 - Install 2-Way Radio Module"

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=2-Way Radio Module=
{|style="background:transparent; color:black" border="0" height="230" align="center" valign="bottom"
A 2-Way radio module can be purchased for your VersaCall system. This module will attach directly to the VersaCall computer/server using an LPT port and Audio Out port. If your VersaCall computer/server does not have an existing LPT port, you will need to have one installed before proceeding. Please contact VersaCall Support for questions regarding this module.
|+style="background:transparent|
 
|-align="center"
 
|
==Unpack==
|[[Image:CallUsBtn.png|Call Now 858-677-6766]]
You will have the following components after unpacking.
|
 
|[[Image:SubmitTckBtn.png|link=https://www.versacall.com/customer-support/service-ticket]]
<gallery widths=248 heights=395>
|
File:InstallRadio1.png|Radio Unit
|[[Image:EmailUsBtn.png|link=mailto:[email protected]?Subject=Help%20Needed%20Wiki&body=Type%20Message%20Here]]
</gallery>
|}
 
<br>
 
----
==Componet Diagrams/Images==
----
 
<br>
<gallery widths=300 heights=318>
[[File:GeneralHeader.png]]
File:Radio Wiring.png|link=VT3000 - Image - Radio 1|Radio Cabinet Components - Click for Larger Image
<br>
</gallery>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
<gallery widths=300 heights=349>
|-
File:Radio-Wiring-Close-Up.png|link=VT3000 - Image - Radio 2|Radio Cabinet Wiring - Click for Larger Image
|<big>'''Overview'''</big>
</gallery>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
 
|-
==Instructions==
|A 2-Way radio module can be purchased for your VersaCall system. This module will attach directly to the VersaCall computer/server using an LPT port and Audio Out port. If your VersaCall computer/server does not have an existing LPT port, you will need to have one installed before proceeding. Please contact VersaCall Support for questions regarding this module.
 
|}
    '''1.''' Mount the radio module cabinet within 6 feet of the VersaCall computer/server and within 6 feet of a 110 electrical outlet.
|}
 
<br>
<gallery widths=300 heights=92>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
File:Rado1.png
|-
</gallery>
|<big>'''Requirements'''</big>
<gallery widths=300 heights=104>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
File:Rado2.png
|valign="top" |
</gallery>
{| class="wikitable mw-collapsible mw-collapsed" width="775px;"
 
|-
 
|style="text-align: center;" | '''See Requirements Here'''
    '''2.''' Connect the LPT cable to the VersaCall computer/server.
|-
 
|'''1.''' The VT3000 Core Software installed and running on your system.
<gallery widths=300 heights=94>
|-
File:Radio7.png
|'''2.''' Available LPT Port on the VersaCall computer/server.
</gallery>
|-
 
|'''3.''' Available Audio Out Port on the VersaCall computer/server.
 
|}
    '''3.''' Connect the Audio cable to the VersaCall computer/server.
|}
 
|}
<gallery widths=300 heights=94>
<br>
File:Radio8.png
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
</gallery>
|-
 
|<big>'''Hardware Components'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
    '''4.''' Plug the radio module cabinet into an electrical outlet.
|valign="top" |
 
|-
<gallery widths=300 heights=121>
|[[File:InstallRadio1.png|center|200px]]
File:Rado3.png
|}
</gallery>
|}
 
<br>
 
----
    '''5.''' Open the VT3000 web interface - select Core Software - Administration - System Settings - Service.
----
 
<br>
<gallery widths=93 heights=93>
[[File:InstructionHeader.png]]
File:3122_10.png
<br>
File:3122_11.png
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
File:3122_12.png
|-
</gallery>
|<big>'''Step 1.'''</big>  
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
    '''6.''' Select Audio Out tab.
|-
 
|Mount the radio module cabinet within 6 feet of the VersaCall computer/server and within 6 feet of a 110 electrical outlet.
<gallery widths=545 heights=41>
{|style="margin:left;"
File:Radio9.png
|valign="top" |
</gallery>
{|class="wikitable" style=" align="center; " background:white;"
 
|-
 
|[[File:Rado1.png]]
    '''7.''' The following settings are needed to make the Radio module work with the system.
|-
 
|[[File:Rado2.png]]
<gallery widths=325 heights=144>
|}
File:Radio10.png
|}
</gallery>
|}
 
|}
    '''a. Enabled''' - check mark the box to enable.
<br>
    '''b. Description''' - enter a name for the module.
----
    '''c. Driver''' - select one of the following options.
<br>
          '''i. Direct Audio''' - the audio will be played through the Audio Out port only.
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
          '''ii. Vertex Standard VX-4600''' - select when setting up a Vertex analog radio.
|-
          '''iii. Motorola XPR 5000''' - select when setting up a Motorola analog or digital radio.
|<big>'''Step 2.'''</big>
    '''d. Port''' - select LPT1.
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
 
|-
    '''8.''' Select Yes on the Restart warning message. This must be done to complete the setup.
|Connect the LPT cable to the VersaCall computer/server.
 
{|style="margin:left;"
<gallery widths=402 heights=178>
|valign="top" |
File:3102_22.png
{|class="wikitable" style="background:white;"
</gallery>
|-
 
|[[File:Radio7.png]]
 
|}
    '''9.''' Restart the VersaCall Service - [[VT3000 - Restart Service|'''Click here for Instructions''']].
|}
 
|}
 
|}
    '''10.''' Test the Radio - [[VT3000 - Test - Radio Channel|'''Click here for Instructions''']].
<br>
 
----
 
<br>
==Basic Troubleshooting==
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
If there is no sound playing on the radio channel, proceed with the steps below.
|-
 
|<big>'''Step 3.'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
    '''1.''' Open the VT3000 web interface - select Core Software - Administration - System Settings - Service.
|valign="top" |
 
|-
<gallery widths=93 heights=93>
|Connect the Audio cable to the VersaCall computer/server.
File:3122_10.png
{|style="margin:left;"
File:3122_11.png
|valign="top" |
File:3122_12.png
{|class="wikitable" style="background:white;"
</gallery>
|-
 
|[[File:Radio8.png]]
 
|}
    '''2.''' Select Audio Out tab.
|}
 
|}
<gallery widths=545 heights=41>
|}
File:Radio9.png
<br>
</gallery>
----
 
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
    '''3.''' Change the Port setting to LPT2.
|-
 
|<big>'''Step 4.'''</big>
<gallery widths=322 heights=144>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
File:Radio13.png
|valign="top" |
</gallery>
|-
 
|Plug the radio module cabinet into an electrical outlet.
 
{|style="margin:left;"
    '''4.''' Select Yes on the Restart warning message. This must be done to complete the setup.
|valign="top" |
 
{|class="wikitable" style="background:white;"
<gallery widths=402 heights=178>
|-
File:3102_22.png
|[[File:Rado3.png]]
</gallery>
|}
 
|}
 
|}
    '''5.''' Restart the VersaCall Service - [[VT3000 - Restart Service|'''Click here for Instructions''']].
|}
 
<br>
 
----
    '''6.''' Test the Radio - [[VT3000 - Test - Radio Channel|'''Click here for Instructions''']].
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
==Advanced Troubleshooting==
|<big>'''Step 5.'''</big>
If there is no sound playing on the radio channel after selecting LPT1 & LPT2, proceed to the following steps. To proceed with the steps below, the user must have direct access to the VersaCall computer/server or be able to use Remote PC to access the VersaCall computer/server.
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
 
|-
    '''1.''' Double check all connections.
|Open the VT3000 web interface - select Core Software - Administration - System Settings - Service.
 
{|style="margin:left;"
<gallery widths=300 heights=94>
|valign="top" |
File:Radio7.png
{|class="wikitable" style="background:white;"
File:Radio8.png
|-
</gallery>
|[[File:3122_10.png|center|85px]] || [[File:3122_11.png|center|85px]] || [[File:3122_12.png|center|85px]]
<gallery widths=300 heights=121>
|}
File:Rado3.png
|}
</gallery>
|}
 
|}
          '''a. LPT Cable''' - securely plugged into the VersaCall computer/server via LPT Port.
<br>
          '''b. Audio Cable''' - plugged into the correct port on the VersaCall computer/server.
----
          '''c. Power Cord''' - radio module plugged into a working electrical outlet.
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
    '''2.''' On the VersaCall computer select - Windows Start button - Control Panel - Device Manager.
|<big>'''Step 6.'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
<gallery widths=150>
|valign="top" |
File:Rado8.png|Windows 7
|-
File:Rado7.png|Windows 10
|Select Audio Out tab.
File:Rado9.png|Control Panel
{|style="margin:left;"
File:Rado11.png|Device Manager (7)
|valign="top" |
File:Rado10.png|Device Manager (10)
{|class="wikitable" style="background:white;"
</gallery>
|-
 
|[[File:Radio9.png]]
 
|}
    '''3.''' Select to expand the Ports (COM & LPT) section.
|}
 
|}
<gallery widths=153 heights=22>
|}
File:Radio1.png
<br>
</gallery>
 
 
    '''4.''' Select the first LPT port in the list - so that it is highlighted.
 
<gallery widths=258 heights=89>
File:Radio2.png
</gallery>
 
 
      '''5.''' Select Action - Properties.
 
<gallery widths=269 heights=235>
File:Radio3.png
</gallery>
 
 
    '''6.''' Select the Resources tab.
 
<gallery widths=281 heights=45>
File:Radio4.png
</gallery>
 
 
    '''7.''' In the Resource Settings section there will be 2 I/O Range settings. Take note of the first number in each range (E010 & E000 in our example below).
 
<gallery widths=357 heights=94>
File:Radio5.png
</gallery>
 
 
    '''8.''' Open the VT3000 web interface - select Core Software - Administration - System Settings - Service.
 
<gallery widths=93 heights=93>
File:3122_10.png
File:3122_11.png
File:3122_12.png
</gallery>
 
 
    '''9.''' Select Audio Out tab.
 
<gallery widths=545 heights=41>
File:Radio9.png
</gallery>
 
 
    '''10.''' Select DMA for the Port field. Enter the first letter/number range in the field provided.
 
<gallery widths=287 heights=124>
File:Rado5.png
</gallery>
 
 
    '''11.''' Select Yes on the Restart warning message. This must be done to complete the setup.
 
<gallery widths=402 heights=178>
File:3102_22.png
</gallery>
 
 
    '''12.''' Restart the VersaCall Service - [[VT3000 - Restart Service|'''Click here for Instructions''']].
 
 
    '''13.''' Test the Radio - [[VT3000 - Test - Radio Channel|'''Click here for Instructions''']].
 
 
    '''14.''' If there is no sound after testing, open the VT3000 web interface - select Core Software - Administration - System Settings - Service.
 
<gallery widths=93 heights=93>
File:3122_10.png
File:3122_11.png
File:3122_12.png
</gallery>
 
 
    '''15.''' Select Audio Out tab.
 
<gallery widths=545 heights=41>
File:Radio9.png
</gallery>
 
 
    '''16.''' Select DMA for the Port field. Enter the second letter/number range in the field provided.
 
<gallery widths=286 heights=123>
File:Rado6.png
</gallery>
 
 
    '''17.''' Select Yes on the Restart warning message. This must be done to complete the setup.
 
<gallery widths=402 heights=178>
File:3102_22.png
</gallery>
 
 
    '''18.''' Restart the VersaCall Service - [[VT3000 - Restart Service|'''Click here for Instructions''']].
 
 
    '''19.''' Test the Radio - [[VT3000 - Test - Radio Channel|'''Click here for Instructions''']].
----
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 7.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|The following settings are needed to make the Radio module work with the system.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|[[File:Radio10.png]]
|-
|'''Enabled''' - check mark the box to enable.
|-
|'''Description''' - enter a name for the module.
|-
|'''Driver''' - select '''Motorola XPR 5000''' - select when setting up a Motorola analog or digital radio.
|-
|'''Port''' - select LPT1.
|}
|}
|}
|}
<br>
----
----
 
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
{|style="margin: auto; background:#eaf3ff; border:1px solid #2a4b8d"
|-
|<big>'''Step 8.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Select Yes on the Restart warning message. This must be done to complete the setup.
{|style="margin:left;"
|valign="top" |
|valign="top" |
{| class="article-table mw-collapsible mw-collapsed" width="400px" data-expandtext="&#9660;" data-collapsetext="&#9650;"
{|class="wikitable" style="background:white;"
!<span style="font-size:150%; color:#0645ad;">Related - Step by Step Guides</span>
|-
|[[File:3102_22.png]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 9.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Restart the VersaCall Service - [[VT3000 - Restart Service|'''Click here for Instructions''']].
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 10.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|After you restart the service you will need to test the Radio - [[VT3000 - Radio Install Troubleshooting|'''Click here for Instructions''']].
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 11.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|If your Radio does not test successfully, you will need to use the Troubleshooting Guide - [[VT3000 - Test - Radio Channel|'''Click here for Instructions''']].
|}
|}
<br>
----
----
<br>
{|style="margin:auto;"
|+
[[File:RelatedHowTos.png|center]]
|align="center" |
{| class="wikitable mw-collapsible mw-collapsed" width="400px;"
|-
|style="text-align: center;" | '''Select a Guide Here'''
|-
|[[VT3000 - Radio Install Troubleshooting|Troubleshooting for a New Radio Install]]
|-
|-
|[[VT3000 - Find 2-Way Radio Settings|Find the 2-Way Radio Properties/Settings]]
|[[VT3000 - Find 2-Way Radio Settings|Find the 2-Way Radio Properties/Settings]]
Line 294: Line 279:
|[[VT3000 - Add Radio Channel|Add a Radio CHannel to Outputs in VT3000 Core Software]]
|[[VT3000 - Add Radio Channel|Add a Radio CHannel to Outputs in VT3000 Core Software]]
|}
|}
|valign="top" |
|}
{| class="article-table mw-collapsible mw-collapsed" width="400px" data-expandtext="&#9660;" data-collapsetext="&#9650;"
<br>
!<span style="font-size:150%; color:#0645ad">Additional Help</span>
----
<br>
{|style="margin:auto;"
|+
[[File:SearchHeader.png|center]]
|align="center" |
{|class="wikitable"
|-
|-
|'''Submit a Ticket''' - https://www.versacall.com/customer-support/service-ticket
|<inputbox>type=search</inputbox>
|-
|}
|'''Training Videos''' - https://www.versacall.com/training
|}
|}
|-
<br>
|colspan="2"|<inputbox>
----
              type=search
<br>
              default=Search VersaCall Support
[[File:VC Footer.png|center]]
            </inputbox>
{|style="background:transparent; color:black" border="0" height="200" align="center" valign="bottom" cellpadding=10px cellspacing=10px
|+style="background:transparent|
|-align="center"
|
|[[File:LinkedIn.png|Follow Us On LinkedIn|link=https://www.linkedin.com/company/versacall/]]
|
|[[File:BlogIcon.png|View our Blog|link=https://www.versacall.com/blog/]]
|}
|}
 
<br>
 
 
[[Category:VT3000 Core Software]]
[[Category:VT3000 Core Software]]
[[Category:System Hardware]]
[[Category:System Hardware]]
[[Category:2-Way Radio]]
[[Category:2-Way Radio]]

Latest revision as of 19:24, 20 April 2023

Call Now 858-677-6766 SubmitTckBtn.png EmailUsBtn.png



GeneralHeader.png

Overview
A 2-Way radio module can be purchased for your VersaCall system. This module will attach directly to the VersaCall computer/server using an LPT port and Audio Out port. If your VersaCall computer/server does not have an existing LPT port, you will need to have one installed before proceeding. Please contact VersaCall Support for questions regarding this module.


Requirements
See Requirements Here
1. The VT3000 Core Software installed and running on your system.
2. Available LPT Port on the VersaCall computer/server.
3. Available Audio Out Port on the VersaCall computer/server.


Hardware Components
InstallRadio1.png



InstructionHeader.png

Step 1.
Mount the radio module cabinet within 6 feet of the VersaCall computer/server and within 6 feet of a 110 electrical outlet.
Rado1.png
Rado2.png



Step 2.
Connect the LPT cable to the VersaCall computer/server.
Radio7.png



Step 3.
Connect the Audio cable to the VersaCall computer/server.
Radio8.png



Step 4.
Plug the radio module cabinet into an electrical outlet.
Rado3.png



Step 5.
Open the VT3000 web interface - select Core Software - Administration - System Settings - Service.
3122 10.png
3122 11.png
3122 12.png



Step 6.
Select Audio Out tab.
Radio9.png



Step 7.
The following settings are needed to make the Radio module work with the system.
Radio10.png
Enabled - check mark the box to enable.
Description - enter a name for the module.
Driver - select Motorola XPR 5000 - select when setting up a Motorola analog or digital radio.
Port - select LPT1.



Step 8.
Select Yes on the Restart warning message. This must be done to complete the setup.
3102 22.png



Step 9.
Restart the VersaCall Service - Click here for Instructions.



Step 10.
After you restart the service you will need to test the Radio - Click here for Instructions.



Step 11.
If your Radio does not test successfully, you will need to use the Troubleshooting Guide - Click here for Instructions.



RelatedHowTos.png
Select a Guide Here
Troubleshooting for a New Radio Install
Find the 2-Way Radio Properties/Settings
2-Way Radio Module Schematic of Components
2-Way Radio Wiring Schematic
Using a Phone Modem & 2-Way Radio Together
Test a the 2-Way Radio Module/Radio Channel
Add a Radio CHannel to Outputs in VT3000 Core Software



SearchHeader.png

 



VC Footer.png
Follow Us On LinkedIn View our Blog


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