Difference between revisions of "VT3000 - Add Cell Phone (Text Message)"

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If you need to add a Cell Phone to receive Text Messages you will need to set it up in the VT3000 software. You must have the SMTP server configured in the VT3000 software. If you do not have this configured you will need to contact VersaCall for further assistance.
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1. Open the VT3000 web interface – log in with your user name and password – select Configuration from the main menu – select Outputs from the Configuration menu.
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2. On the Outputs page click on the Cell Phone icon under the Add New list.
|[[Image:CallUsBtn.png|Call Now 858-677-6766]]
 
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3. There are 2 sections on the Edit Text Message page. An explanation for the first section is below:
|[[Image:SubmitTckBtn.png|link=https://www.versacall.com/customer-support/service-ticket]]
a. Output ID – this is assigned by the system and is not an editable field.
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b. Output Name – this is where you will give the cell phone a name.
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c. Phone Number – this is where you will enter the phone number for the phone.
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d. Provider – when you click on the down arrow for this field you will see a list of the most common service providers. If your cell phone has a different provide you will select Custom and type in the .com email address of the provider. If you do not know this .com email address, you will need to contact the provider.
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4. The second section is for setting up when this cell phone is to be notified. An explanation for this section is below.
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a. Not Available – this option would be selected if you do not want any messages going to the cell phone. You would use this if the person that had the cell phone was on vacation or no longer being notified of issues.
[[File:GeneralHeader.png]]
b. Always – this option would be selected if you want the cell phone to receive messages no matter the day or time.
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c. During Specific Shifts – this option would be selected if you want the cell phone to receive messages during specific shifts that you have setup in the Shifts/Schedules section of the software.
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5. For our example we will enter John Doe Cell in the Output Name field – enter 8885551111 in the Phone Number field – click the down arrow and select Verizon for this example in the Provider field.
|<big>'''Overview'''</big>
 
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6. For the Availability we will set this cell phone to receive messages during the First shift. Click on the During Specific shifts circle – leave Schedule on Default – click on the box next to First.
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7. Once all options have been entered click on the Save & Exit button. If you need to add multiple cell phones at one time click on the Save & Add New button. You can use the Discard & Exit button to delete what you have entered and return to the Outputs page.
|Cell Phones being used to receive text messages, must be set up as Outputs. The SMTP server must be configured before messages can be sent. If the SMTP server has not been setup, see [[VT3000 - Setup - Email Server (SMTP)]] or contact VersaCall for further assistance.
 
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The cell phone you setup will show on the Outputs list and will be available to be selected in Routing and Communications section.
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|<big>'''Requirements'''</big>
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|style="text-align: center;" | '''See Requirements Here'''
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|'''1.'''  The VT3000 Core Software installed and running on your system.
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|'''2.'''  SMTP (Email Server) settings configured and working in VT3000 Core.
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|'''3.'''  Complete phone number and cell phone provider.
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[[File:VideoHeader.png]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Video'''</big>
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|align=center|<embedvideo service="youtube">https://www.youtube.com/watch?v=4pS2JqfKVW8</embedvideo>
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[[File:InstructionHeader.png]]
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|<big>'''Step 1.'''</big>
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|Open the VT3000 web interface – select VT3000 Core Software - log in – select Configuration – select Outputs.
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|[[File:3110_1.png|center|93px]] || [[File:3108_2.png|center|93px]]
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|style="text-align:center" | '''Configuration''' ||style="text-align:center" | '''Outputs'''
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|<big>'''Step 2.'''</big>
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|Select the Cell Phone icon in the Add New list.
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|[[File:3108_3.png|center|310px]]
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|<big>'''Step 3.'''</big>
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|Cell Phone Properties:
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|'''Output ID''' – assigned by the VT3000 software.
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|'''Output Name''' enter a name for the cell phone.
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|'''Phone Number''' – enter the phone number without dashes/spaces.
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|'''Provider" - click the down arrow for a list of the most common service providers.
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|style="text-align:center" | '''NOTE:''' If your provider is not listed, you will select Custom and type in the .com email address for the provider. Contact your provider if you do not know this information.
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|<big>'''Step 4.'''</big>
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|Cell Phone Availability.
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|[[File:3108_5.png|center|313px]]
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|'''Not Available''' no messages will be sent to the phone.
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|'''Always''' - messages will be sent 24 hours a day 7 days a week.
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|'''During Specific Shifts''' - select the Schedule to be used - select the Shift(s) (check the box) the output is to receive messages during.
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|<big>'''Step 5.'''</big>
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|Example - Verizon phone to receive messages for 3rd shift only.
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|[[File:3108_6.png|center|393px]]
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|<big>'''Step 6.'''</big>
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|Click on the Save & Exit button to return to the Outputs page. When adding multiple phones, select Save & Add New. Select Discard & Exit to delete the phone entered and return to the Outputs page.
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|[[File:3108_8.png|center|543px]]
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[[File:RelatedHowTos.png|center]]
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{| class="wikitable mw-collapsible mw-collapsed" width="400px;"
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|style="text-align: center;" | '''Select a Guide Here'''
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|[[VT3000 - Test - Text Message|Test a Cell Phone (Text Message)]]
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|[[VT3000 - Setup - Email Server (SMTP)|SMTP (Email Server) Setup Instructions]]
|-
|[[VT3000 - Print Out - Output|Print Out for Output(s)]]
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[[File:VC Footer.png|center]]
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|[[File:LinkedIn.png|Follow Us On LinkedIn|link=https://www.linkedin.com/company/versacall/]]
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|[[File:BlogIcon.png|View our Blog|link=https://www.versacall.com/blog/]]
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[[Category:VT3000 Core Software]]
[[Category:Configuration]]
[[Category:Outputs]]
[[Category:Routes]]

Latest revision as of 19:24, 20 April 2023

Call Now 858-677-6766 SubmitTckBtn.png EmailUsBtn.png





GeneralHeader.png

Overview
Cell Phones being used to receive text messages, must be set up as Outputs. The SMTP server must be configured before messages can be sent. If the SMTP server has not been setup, see VT3000 - Setup - Email Server (SMTP) or contact VersaCall for further assistance.


Requirements
See Requirements Here
1. The VT3000 Core Software installed and running on your system.
2. SMTP (Email Server) settings configured and working in VT3000 Core.
3. Complete phone number and cell phone provider.





VideoHeader.png

Video





InstructionHeader.png

Step 1.
Open the VT3000 web interface – select VT3000 Core Software - log in – select Configuration – select Outputs.
3110 1.png
3108 2.png
Configuration Outputs




Step 2.
Select the Cell Phone icon in the Add New list.
3108 3.png




Step 3.
Cell Phone Properties:
3108 4.png
Output ID – assigned by the VT3000 software.
Output Name – enter a name for the cell phone.
Phone Number – enter the phone number without dashes/spaces.
Provider" - click the down arrow for a list of the most common service providers.
NOTE: If your provider is not listed, you will select Custom and type in the .com email address for the provider. Contact your provider if you do not know this information.




Step 4.
Cell Phone Availability.
3108 5.png
Not Available – no messages will be sent to the phone.
Always - messages will be sent 24 hours a day 7 days a week.
During Specific Shifts - select the Schedule to be used - select the Shift(s) (check the box) the output is to receive messages during.




Step 5.
Example - Verizon phone to receive messages for 3rd shift only.
3108 6.png
3108 7.png




Step 6.
Click on the Save & Exit button to return to the Outputs page. When adding multiple phones, select Save & Add New. Select Discard & Exit to delete the phone entered and return to the Outputs page.
3108 8.png





RelatedHowTos.png
Select a Guide Here
Test a Cell Phone (Text Message)
SMTP (Email Server) Setup Instructions
Print Out for Output(s)




SearchHeader.png




VC Footer.png
Follow Us On LinkedIn View our Blog