Difference between revisions of "VT3000 - Install Paging Transmitter - Remote - Different Subnet"

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This guide will show how to configure a remote paging transmitter that is on a different subnet than the VersaCall computer/server. For this method, you must have the IP address of the port that the RS232 device is plugged into – consult your IT department for this information. They may need to trace the device using the MAC address, this is printed on a label attached to the bottom of the RS-232 device. You will also need an IP address that you can use as a Static IP address for this device.
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|[[Image:CallUsBtn.png|Call Now 858-677-6766]]
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|[[Image:SubmitTckBtn.png|link=https://www.versacall.com/customer-support/service-ticket]]
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|[[Image:EmailUsBtn.png|link=mailto:[email protected]?Subject=Help%20Needed%20Wiki&body=Type%20Message%20Here]]
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[[File:GeneralHeader.png]]
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|<big>'''Overview'''</big>
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|A Paging Transmitter is used to send messages to individual Pagers. This guide will show how to configure a remote transmitter that is on the same subnet as the VersaCall computer/server. IT will need to provide a static IP address that can be used for this device.
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<br>
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|<big>'''Requirements'''</big>
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|style="text-align: center;" | '''See Requirements Here'''
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|'''1.'''  The VT3000 Core Software installed and running on your system.
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|'''2.'''  VersaCall Computer/Server plugged into your network via Ethernet connection.
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|'''3.'''  New Paging Transmitter & RS-232 hardware.
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|'''4.'''  The IP Address that the RS-232 is using once it is plugged into power & ethernet port. Your IT Department will need to provide this information by doing a MAC Address search. The MAC Address can be found on the sticker on the bottom of the RS-232 device.
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|'''5.'''  Static IP, Subnet Mask & Default Gateway from your IT Department.
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|'''6.''' Open Ethernet port in the mounting location for the Paging Transmitter.
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|'''7.'''  Two available 110VAC outlets for power in the mounting location for the Paging Transmitter.
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<br>
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|<big>'''Hardware Components'''</big>
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|[[File:trans5.png|center|100px|Paging Transmitter]] || [[File:trans9.png|center|100px|Serial Cable]] || [[File:trans7.png|center|100px|Power Cord]] || [[File:trans6.png|center|20px|Antenna]] || [[File:Coord4.png|center|100px|RS-232]] || [[File:Coord5.png|center|100px|RS-232 Power Cord]] || [[File:Coord6.png|center|100px|Serial Cable]]
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[[File:InstructionHeader.png]]
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|<big>'''Step 1.'''</big>
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|Connect the Serial Cable to the port on the Transmitter.
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|[[File:trans14.png]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 2.'''</big>
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|Connect the other end of the Serial Cable to the RS-232 device.
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|[[File:Coord15.png]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 3.'''</big>
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|Connect the Power Cable to the Paging Transmitter.
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|[[File:trans1.png]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 4.'''</big>
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|Connect the Antenna to the Paging Transmitter.
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|[[File:trans3.png]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 5.'''</big>
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|Connect the Power Cable to the RS-232 device.
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|[[File:Coord16.png]]
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|<big>'''Step 6.'''</big>
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|Connect the Ethernet Cable to the RS-232 device.
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|[[File:Coord17.png]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 7.'''</big>
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|Connect the Ethernet Cable to your available port.
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|[[File:Coord18.png]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 8.'''</big>
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|Connect both Power Cables to an Electrical Outlet.
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|[[File:bscin4.png]]
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|<big>'''Step 9.'''</big>
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|Open a web browser (IE, Firefox or Chrome) – enter the IP address for the port the RS-232 device is plugged into or the IP address from the MAC trace.
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|[[File:3103_2.png]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 10.'''</big>
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|Leave the Password blank – select the Login button.
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|[[File:3103_3.png]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 11.'''</big>
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|Enter any name to identify the transmitter – select the Next button.
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|[[File:3103_4.png]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 12.'''</big>
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|Enter IP address information provided by your IT department – select the Next button.
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|[[File:3103_5.png]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 13.'''</big>
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|Use the settings below.
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|[[File:trans16.png|border|center]]
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|'''Network Protocol''' – select TCP – select “to wait for connections”.
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|'''Port Number''' – enter 4000.
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|'''Limit''' – select 4 connections from the drop down list.
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|'''IP Address''' – enter the IP address of the VersaCall computer.
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|style="text-align:center;"|'''NOTE:''' The IP address shown in the image is for reference purposes - use the IP address of your VersaCall computer/server.
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 14.'''</big>
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|Select the Advanced button.
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|[[File:3103_7.png]]
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<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 15.'''</big>
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|Use the settings below.
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|[[File:3103_8.png|border|center]]
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|'''Advanced''' – click in the box next to “I want to control when connections would be forced to close” to place a check mark in it.
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|'''Network''' – click in the box next to “I want to close a connection” to place a check mark in it.
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|'''After the connection is idle''' - select this option - enter 2 in the minutes field.
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|'''Serial''' – uncheck the box and leave the milliseconds field blank.
|-
|'''Data Packets''' – do not select the option to control data packets.
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<br>
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<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 16.'''</big>
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|Select the Next button.
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|[[File:3103_9.png]]
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<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 17.'''</big>
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|Use the settings below:
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|[[File:3103_10.png|border|center]]
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{|class="wikitable" style="background:white; width:775px;"
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|'''Description''' – enter Serial Port 1
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|'''Mode''' – select RS-232
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|'''Baud Rate''' – select 9600
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|'''Data Bits''' – select 8-Bits
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|'''Stop Bits''' – select 1-Bit
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|'''Parity''' – select No Parity
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|'''Flow Control''' – select No Flow Control
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<br>
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<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 18.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
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|Select the Next button.
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{|class="wikitable" style="background:white;"
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|[[File:3103_9.png]]
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<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 19.'''</big>
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|Select the Save button.
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|[[File:3103_11.png]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 20.'''</big>
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|Go to the VersaCall Computer - open the VT3000 home page - select Administration – System Settings – Service.
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|[[File:HT3100_2.png|center|85px]] || [[File:HT3100_3.png|center|85px]] || [[File:HT3100_4.png|center|85px]]
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<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 21.'''</big>
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|Select the Paging Transmitter tab – select the add “+” icon.
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|[[File:3103_18.png]]
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<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 22.'''</big>
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|Use the settings below:
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|[[File:3103_19.png|border|center]]
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|'''Enabled''' – click on the box to place a check mark – this will enable the device.
|-
|'''Description''' – enter any name for the transmitter.
|-
|'''Driver''' – select the Salcom 12-62 - Remote driver from the list.
|-
|'''Synchronization Code''' – if installing multiple transmitters, use the different codes.
|-
|'''Connection Method''' – select TCP Client from the list.
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|'''Address''' – enter the Static IP address that you entered in Step 5.
|-
|'''Port''' – enter 4000.
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<br>
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 23.'''</big>
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|Click on the Save & Exit button in the top right corner of the screen.
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|[[File:3103_20.png]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 24.'''</big>
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|Select Yes on the Restart warning message. This must be done to complete the setup.
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|[[File:3102_22.png]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 25.'''</big>
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|Restart the VersaCall Service - [[VT3000 - Restart Service|'''Click here for Instructions''']].
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|[[File:3102_25.png]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 26.'''</big>
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|Test the Transmitter - [[VT3000_-_Test_-_Pager_Coverage|'''Click here for Instructions''']].
|}
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[[File:RelatedHowTos.png|center]]
|align="center" |
{| class="wikitable mw-collapsible mw-collapsed" width="400px;"
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|style="text-align: center;" | '''Select a Guide Here'''
|-


'''1.''' First connect the RS232-Over-Ethernet device (VESP211-232) by plugging it in to the Ethernet port, setup by IT, and connecting the power.
|[[VT3000 - Find Paging Transmitter Settings|Find the Paging Transmitter Properties/Settings]]
 
|-
[[File:3103_1.png]]
|[[VT3000 - Install Paging Transmitter - USB|Install a USB Paging Transmitter]]
 
|-
 
|[[VT3000 - Replace Paging Transmitter - USB|Replace an Existing USB Paging Transmitter]]
'''2.''' Open a web browser (IE, Firefox or Chrome) – in a new tab type in the IP address for the port the RS232 device in plugged into or the IP address that was obtained by tracing the MAC address.
|-
 
|[[VT3000 - Install Paging Transmitter - Remote - Same Subnet|Install a Remote Paging Transmitter on the Same Subnet]]
[[File:3103_2.png]]
|-
 
|[[VT3000 - Test - Pager Coverage| Test Paging Transmitter Coverage]]
 
|-
'''3.''' A login page will show – leave the Password field blank – click on the Login button.
|[[VT3000 - Program a Pager - Capcode|Programming a New Capcode on a Pager]]
 
|-
[[File:3103_3.png]]
|[[VT3000 - Add Pager|Add a Pager to Output in VT3000 Core Software]]
 
|}
 
|}
'''4.''' The first option will be to enter a name for the device – enter any name that will help you identify it in the future – click on the Next button.
<br>
 
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[[File:3103_4.png]]
<br>
 
{|style="margin:auto;"
 
|+
'''5.''' The next option allows you to setup a static IP address for the RS232 device. Enter in the information provided by your IT department – click on the Next button.
[[File:SearchHeader.png|center]]
 
|align="center" |
[[File:3103_5.png]]
{|class="wikitable"
 
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|<inputbox>type=search</inputbox>
'''6.''' The next option is for setting up the type of Port connection that will be used.
|}
 
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[[File:3103_6.png]]
<br>
 
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    '''a. Network Protocol''' – select TCP – select “to wait for connections”.
<br>
    '''b. Port Number''' – enter 4000.
[[File:VC Footer.png|center]]
    '''c. Limit''' – select 4 connections from the drop down list.
{|style="background:transparent; color:black" border="0" height="200" align="center" valign="bottom" cellpadding=10px cellspacing=10px
    '''d. IP Address''' – enter the IP address of the VersaCall computer.
|+style="background:transparent|
 
|-align="center"
Click on the Advanced button when all settings have been entered.
|
 
|[[File:LinkedIn.png|Follow Us On LinkedIn|link=https://www.linkedin.com/company/versacall/]]
[[File:3103_7.png]]
|
 
|[[File:BlogIcon.png|View our Blog|link=https://www.versacall.com/blog/]]
 
|}
'''7.''' The Advanced Port settings page will load.
<br>
 
[[Category:VT3000 Core Software]]
[[File:3103_8.png]]
[[Category:System Hardware]]
 
[[Category:Paging Transmitter - Pagers]]
    '''a. Advanced''' – click in the box next to “I want to control when connections would be forced to close” to place a check mark in it.
    '''b. Network''' – click in the box next to “I want to close a connection” to place a check mark in it.
          '''i.''' Select “after the connection ……” and enter 2 in the field for minutes.
    '''c. Serial''' – uncheck the box and leave the milliseconds field blank.
    '''d. Data Packets''' – do not select the option to control data packets.
 
Once all the settings have been entered click on the Next button.
 
[[File:3103_9.png]]
 
 
'''8.''' The Port 1 – Serial option will load:
 
[[File:3103_10.png]]
 
    '''a. Description''' – enter Serial Port 1
    '''b. Mode''' – select RS-232
    '''c. Baud Rate''' – select 9600
    '''d. Data Bits''' – select 8-Bits
    '''e. Stop Bits''' – select 1-Bit
    '''f. Parity''' – select No Parity
    '''g. Flow Control''' – select No Flow Control
 
Once all fields have been addressed click on the Next button.
 
[[File:3103_9.png]]
 
 
'''9.''' The final option is to Save the changes that have been made – click on the Save button.
 
[[File:3103_11.png]]
 
 
'''10.''' The paging transmitter cable will have two different connectors. One is an RJ 12 connector (looks like an analog phone connector), this one gets plugged into the port on the paging transmitter. The other connector is a serial connection; this gets plugged into the RS232 device. Once all the connections have been made plug in the power cable and connect it to a power outlet.
 
[[File:3103_12.png]][[File:3103_13.png]]
 
 
'''11.''' Go to the VersaCall home page – click on the VT3000 Core Software button – sign in with your user name and password.
 
[[File:3103_14.png]]
 
 
'''12.''' From the home page select Administration – System Settings – Service.
 
[[File:3103_15.png]][[File:3103_16.png]][[File:3103_17.png]]
 
 
'''13.''' On the Service Settings page select the Paging Transmitter tab – click on the add or “+” icon.
 
[[File:3103_18.png]]
 
 
'''14.''' A settings window will show for the new paging transmitter.
 
[[File:3103_19.png]]
 
    '''a. Enabled''' – click on the box to place a check mark – this will enable the device.
    '''b. Description''' – enter any name for the transmitter.
    '''c. Driver''' – select the Salcom 12-62 - Remote driver from the list.
    '''d. Synchronization Code''' – if installing multiple transmitters, use the different codes.
    '''e. Connection Method''' – select TCP Client from the list.
    '''f. Address''' – enter the Static IP address that you entered in Step 5.
    '''g. Port''' – enter 4000.
 
'''15.''' Click on the Save & Exit button in the top right corner of the screen.
 
[[File:3103_20.png]]
 
 
'''16.''' A screen will appear telling the user they need to restart the VersaCall service in order to commit the changes that were made – click on the Yes button. If this is not done, the system will not communicate with the device.
 
[[File:3103_21.png]]
 
 
'''17.''' The Control Center page will load – the VT3000 Service will already be highlighted in the list – click on the Stop button (blue square icon).
 
[[File:3103_22.png]]
 
 
'''18.''' The page will refresh and show the Status as Stopped – the Stop button will be replaced by the Start button (blue triangle icon). Click on the Start button.
 
[[File:3103_23.png]]
 
 
'''19.''' The page will refresh show the Status as Started along with the Stop button replacing the Start button.
 
[[File:3103_24.png]]
 
 
'''20.''' Now you will need to test the paging transmitter – ensure you have a pager to test with that has been added to the VT3000 software in Outputs. From the home page select Communications.
 
[[File:3103_25.png]]
 
 
'''21.''' On the communications page select the following:
 
[[File:3103_26.png]]
 
    '''a. Type''' – Outputs
    '''b. Destination Type''' – On-Site Pager
    '''c. Pager List''' – select the pager that you have to test with on the list.
    '''d. Message''' – enter a test message to go out to the pager.
    '''e. Repeat''' – leave the box unchecked for testing the initial setup.
 
Once all options have been entered click on the Send button.
 
[[File:3103_27.png]]
 
'''22.''' The process of sending and receiving the text over a remote transmitter can take up to 10 seconds. After that time period you should get the test message on the pager.
 
This concludes the How To – if you are experiencing any difficulties or if the paging transmitter is not working please contact VersaCall service.

Latest revision as of 19:24, 20 April 2023

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Overview
A Paging Transmitter is used to send messages to individual Pagers. This guide will show how to configure a remote transmitter that is on the same subnet as the VersaCall computer/server. IT will need to provide a static IP address that can be used for this device.


Requirements
See Requirements Here
1. The VT3000 Core Software installed and running on your system.
2. VersaCall Computer/Server plugged into your network via Ethernet connection.
3. New Paging Transmitter & RS-232 hardware.
4. The IP Address that the RS-232 is using once it is plugged into power & ethernet port. Your IT Department will need to provide this information by doing a MAC Address search. The MAC Address can be found on the sticker on the bottom of the RS-232 device.
5. Static IP, Subnet Mask & Default Gateway from your IT Department.
6. Open Ethernet port in the mounting location for the Paging Transmitter.
7. Two available 110VAC outlets for power in the mounting location for the Paging Transmitter.


Hardware Components
Paging Transmitter
Serial Cable
Power Cord
Antenna
RS-232
RS-232 Power Cord
Serial Cable



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Step 1.
Connect the Serial Cable to the port on the Transmitter.
Trans14.png



Step 2.
Connect the other end of the Serial Cable to the RS-232 device.
Coord15.png



Step 3.
Connect the Power Cable to the Paging Transmitter.
Trans1.png



Step 4.
Connect the Antenna to the Paging Transmitter.
Trans3.png



Step 5.
Connect the Power Cable to the RS-232 device.
Coord16.png



Step 6.
Connect the Ethernet Cable to the RS-232 device.
Coord17.png



Step 7.
Connect the Ethernet Cable to your available port.
Coord18.png



Step 8.
Connect both Power Cables to an Electrical Outlet.
Bscin4.png



Step 9.
Open a web browser (IE, Firefox or Chrome) – enter the IP address for the port the RS-232 device is plugged into or the IP address from the MAC trace.
3103 2.png



Step 10.
Leave the Password blank – select the Login button.
3103 3.png



Step 11.
Enter any name to identify the transmitter – select the Next button.
3103 4.png



Step 12.
Enter IP address information provided by your IT department – select the Next button.
3103 5.png



Step 13.
Use the settings below.
Trans16.png
Network Protocol – select TCP – select “to wait for connections”.
Port Number – enter 4000.
Limit – select 4 connections from the drop down list.
IP Address – enter the IP address of the VersaCall computer.
NOTE: The IP address shown in the image is for reference purposes - use the IP address of your VersaCall computer/server.



Step 14.
Select the Advanced button.
3103 7.png



Step 15.
Use the settings below.
3103 8.png
Advanced – click in the box next to “I want to control when connections would be forced to close” to place a check mark in it.
Network – click in the box next to “I want to close a connection” to place a check mark in it.
After the connection is idle - select this option - enter 2 in the minutes field.
Serial – uncheck the box and leave the milliseconds field blank.
Data Packets – do not select the option to control data packets.



Step 16.
Select the Next button.
3103 9.png



Step 17.
Use the settings below:
3103 10.png
Description – enter Serial Port 1
Mode – select RS-232
Baud Rate – select 9600
Data Bits – select 8-Bits
Stop Bits – select 1-Bit
Parity – select No Parity
Flow Control – select No Flow Control



Step 18.
Select the Next button.
3103 9.png



Step 19.
Select the Save button.
3103 11.png



Step 20.
Go to the VersaCall Computer - open the VT3000 home page - select Administration – System Settings – Service.
HT3100 2.png
HT3100 3.png
HT3100 4.png



Step 21.
Select the Paging Transmitter tab – select the add “+” icon.
3103 18.png



Step 22.
Use the settings below:
3103 19.png
Enabled – click on the box to place a check mark – this will enable the device.
Description – enter any name for the transmitter.
Driver – select the Salcom 12-62 - Remote driver from the list.
Synchronization Code – if installing multiple transmitters, use the different codes.
Connection Method – select TCP Client from the list.
Address – enter the Static IP address that you entered in Step 5.
Port – enter 4000.



Step 23.
Click on the Save & Exit button in the top right corner of the screen.
3103 20.png



Step 24.
Select Yes on the Restart warning message. This must be done to complete the setup.
3102 22.png



Step 25.
Restart the VersaCall Service - Click here for Instructions.
3102 25.png



Step 26.
Test the Transmitter - Click here for Instructions.



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Select a Guide Here
Find the Paging Transmitter Properties/Settings
Install a USB Paging Transmitter
Replace an Existing USB Paging Transmitter
Install a Remote Paging Transmitter on the Same Subnet
Test Paging Transmitter Coverage
Programming a New Capcode on a Pager
Add a Pager to Output in VT3000 Core Software



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