Difference between revisions of "VT3000 - Install Paging Transmitter - Remote - Different Subnet"

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=Overview=
{|style="background:transparent; color:black" border="0" height="230" align="center" valign="bottom"
This guide will show how to configure a remote transmitter that is on a different subnet than the VersaCall computer/server. For this method, you must have the IP address of the port that the RS232 device is plugged into – consult your IT department for this information. They may need to trace the device using the MAC address, this is printed on a label attached to the bottom of the RS-232 device. IT will also need to provide a static IP address that can be used for this device.
|+style="background:transparent|
 
|-align="center"
 
|
=Unpack=
|[[Image:CallUsBtn.png|Call Now 858-677-6766]]
You will have the following components after unpacking.
|
 
|[[Image:SubmitTckBtn.png|link=https://www.versacall.com/customer-support/service-ticket]]
<gallery widths=150>
|
File:trans5.png|Paging Transmitter
|[[Image:EmailUsBtn.png|link=mailto:support@versacall.com?Subject=Help%20Needed%20Wiki&body=Type%20Message%20Here]]
File:trans7.png|Power Cord
|}
File:trans9.png|Serial Cable
<br>
File:trans6.png|Antenna
----
File:Coord4.png|RS-232
----
File:Coord5.png|RS-232 Power
<br>
File:Coord6.png|Serial Cable
[[File:GeneralHeader.png]]
</gallery>
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
=Requirements=
|<big>'''Overview'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
'''1.''' VT3000 Core Software installed and running on your system.
|valign="top" |
 
|-
'''2.''' The VersaCall Control Unit/Computer plugged into your network via Ethernet connection.
|A Paging Transmitter is used to send messages to individual Pagers. This guide will show how to configure a remote transmitter that is on the same subnet as the VersaCall computer/server. IT will need to provide a static IP address that can be used for this device.
 
|}
'''3.''' All hardware shown in the images above.
|}
 
<br>
'''4.''' The IP Address that the RS-232 device is currently using. Your IT Department will need to provide this. They will need to do a MAC Address search. The MAC Address can be found on the sticker on the bottom of the RS-232 device.
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
'''5.''' A Static IP address that has been provided by your IT Department to use for the device.
|<big>'''Requirements'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
'''6.''' The Subnet Mask to be used for the Static IP address provided by your IT Department.
|valign="top" |
 
{| class="wikitable mw-collapsible mw-collapsed" width="775px;"
'''7.''' The Default Gateway to be used for the Static IP address provided by your IT Department.
|-
 
|style="text-align: center;" | '''See Requirements Here'''
 
|-
=Instructions=
|'''1.''' The VT3000 Core Software installed and running on your system.
 
|-
'''1.''' Connect the Serial Cable to the port on the Transmitter.
|'''2.'''  VersaCall Computer/Server plugged into your network via Ethernet connection.
 
|-
<gallery widths=300>
|'''3.''' New Paging Transmitter & RS-232 hardware.
File:trans14.png
|-
</gallery>
|'''4.''' The IP Address that the RS-232 is using once it is plugged into power & ethernet port. Your IT Department will need to provide this information by doing a MAC Address search. The MAC Address can be found on the sticker on the bottom of the RS-232 device.
 
|-
 
|'''5.''' Static IP, Subnet Mask & Default Gateway from your IT Department.
'''2.''' Connect the other end of the Serial Cable to the RS-232 device.
|-
 
|'''6.''' Open Ethernet port in the mounting location for the Paging Transmitter.
<gallery widths=300>
|-
File:Coord15.png
|'''7.''' Two available 110VAC outlets for power in the mounting location for the Paging Transmitter.
</gallery>
|}
 
|}
 
|}
'''3.''' Connect the Power Cable to the Paging Transmitter.
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
<gallery widths=300>
|-
File:trans1.png
|<big>'''Hardware Components'''</big>
</gallery>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
 
|-
'''4.''' Connect the Antenna to the Paging Transmitter.
|[[File:trans5.png|center|100px|Paging Transmitter]] || [[File:trans9.png|center|100px|Serial Cable]] || [[File:trans7.png|center|100px|Power Cord]] || [[File:trans6.png|center|20px|Antenna]] || [[File:Coord4.png|center|100px|RS-232]] || [[File:Coord5.png|center|100px|RS-232 Power Cord]] || [[File:Coord6.png|center|100px|Serial Cable]]
 
|}
<gallery widths=300>
|}
File:trans3.png
<br>
</gallery>
----
 
----
 
<br>
'''5.''' Connect the Power Cable to the RS-232 device.
[[File:InstructionHeader.png]]
 
<br>
<gallery widths=300>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
File:Coord16.png
|-
</gallery>
|<big>'''Step 1.'''</big>  
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
'''6.''' Connect the Ethernet Cable to the RS-232 device.
|-
 
|Connect the Serial Cable to the port on the Transmitter.
<gallery widths=300>
{|style="margin:left;"
File:Coord17.png
|valign="top" |
</gallery>
{|class="wikitable" style=" align="center; " background:white;"
 
|-
 
|[[File:trans14.png]]
'''7.''' Connect the Ethernet Cable to your available port.
|}
 
|}
<gallery widths=300>
|}
File:Coord18.png
|}
</gallery>
<br>
 
----
 
<br>
'''8.''' Connect both Power Cables to an Electrical Outlet.
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
<gallery widths=300>
|<big>'''Step 2.'''</big>
File:bscin4.png
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
</gallery>
|valign="top" |
 
|-
 
|Connect the other end of the Serial Cable to the RS-232 device.
'''9.''' Open a web browser (IE, Firefox or Chrome) – enter the IP address for the port the RS232 device in plugged into or the IP address from the MAC trace.
{|style="margin:left;"
 
|valign="top" |
[[File:3103_2.png]]
{|class="wikitable" style="background:white;"
 
|-
 
|[[File:Coord15.png]]
'''10.''' Leave the Password blank – select the Login button.
|}
 
|}
[[File:3103_3.png]]
|}
 
|}
 
<br>
'''11.''' Enter any name to identify the transmitter – select the Next button.
----
 
<br>
[[File:3103_4.png]]
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
 
|<big>'''Step 3.'''</big>
'''12.''' Enter IP address information provided by your IT department – select the Next button.
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
[[File:3103_5.png]]
|-
 
|Connect the Power Cable to the Paging Transmitter.
 
{|style="margin:left;"
'''13.''' Use the settings below.
|valign="top" |
 
{|class="wikitable" style="background:white;"
[[File:trans16.png]]
|-
 
|[[File:trans1.png]]
    '''a. Network Protocol''' – select TCP – select “to wait for connections”.
|}
    '''b. Port Number''' – enter 4000.
|}
    '''c. Limit''' – select 4 connections from the drop down list.
|}
    '''d. IP Address''' – enter the IP address of the VersaCall computer.
|}
 
<br>
'''NOTE:''' The IP address shown in the image is for reference purposes - use the IP address of your VersaCall computer/server.
----
 
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
'''14.'''Select the Advanced button.
|-
 
|<big>'''Step 4.'''</big>
[[File:3103_7.png]]
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
 
|-
'''15.''' Use the settings below.
|Connect the Antenna to the Paging Transmitter.
 
{|style="margin:left;"
[[File:3103_8.png]]
|valign="top" |
 
{|class="wikitable" style="background:white;"
    '''a. Advanced''' – click in the box next to “I want to control when connections would be forced to close” to place a check mark in it.
|-
    '''b. Network''' – click in the box next to “I want to close a connection” to place a check mark in it.
|[[File:trans3.png]]
          '''i.''' Select “after the connection ……” and enter 2 in the field for minutes.
|}
    '''c. Serial''' – uncheck the box and leave the milliseconds field blank.
|}
    '''d. Data Packets''' – do not select the option to control data packets.
|}
 
|}
 
<br>
'''16.''' Select the Next button.
----
 
<br>
[[File:3103_9.png]]
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
 
|<big>'''Step 5.'''</big>
'''17.''' Use the settings below:
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
[[File:3103_10.png]]
|-
 
|Connect the Power Cable to the RS-232 device.
    '''a. Description''' – enter Serial Port 1
{|style="margin:left;"
    '''b. Mode''' – select RS-232
|valign="top" |
    '''c. Baud Rate''' – select 9600
{|class="wikitable" style="background:white;"
    '''d. Data Bits''' – select 8-Bits
|-
    '''e. Stop Bits''' – select 1-Bit
|[[File:Coord16.png]]
    '''f. Parity''' – select No Parity
|}
    '''g. Flow Control''' – select No Flow Control
|}
 
|}
 
|}
'''18.''' Select the Next button.
<br>
 
----
[[File:3103_9.png]]
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
'''19.''' Select the Save button.
|<big>'''Step 6.'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
[[File:3103_11.png]]
|valign="top" |
 
|-
 
|Connect the Ethernet Cable to the RS-232 device.
'''20.''' Go to the VersaCall Computer - open the VT3000 home page - select Administration – System Settings – Service.
{|style="margin:left;"
 
|valign="top" |
<gallery widths=150>
{|class="wikitable" style="background:white;"
File:HT3100_2.png
|-
File:HT3100_3.png
|[[File:Coord17.png]]
File:HT3100_4.png
|}
</gallery>
|}
 
|}
 
|}
'''21.''' Select the Paging Transmitter tab – select the add “+” icon.
<br>
 
----
[[File:3103_18.png]]
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
 
|-
'''22.''' Use the settings below:
|<big>'''Step 7.'''</big>
 
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
[[File:3103_19.png]]
|valign="top" |
 
|-
    '''a. Enabled''' – click on the box to place a check mark – this will enable the device.
|Connect the Ethernet Cable to your available port.
    '''b. Description''' – enter any name for the transmitter.
{|style="margin:left;"
    '''c. Driver''' – select the Salcom 12-62 - Remote driver from the list.
|valign="top" |
    '''d. Synchronization Code''' – if installing multiple transmitters, use the different codes.
{|class="wikitable" style="background:white;"
    '''e. Connection Method''' – select TCP Client from the list.
|-
    '''f. Address''' – enter the Static IP address that you entered in Step 5.
|[[File:Coord18.png]]
    '''g. Port''' – enter 4000.
|}
 
|}
 
|}
'''23.''' Click on the Save & Exit button in the top right corner of the screen.
|}
 
<br>
[[File:3103_20.png]]
----
 
<br>
 
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
'''24.''' Select Yes on the Restart warning message. This must be done to complete the setup.
|-
 
|<big>'''Step 8.'''</big>
[[File:3102_22.png]]
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
 
|valign="top" |
 
|-
'''25.''' Restart the VersaCall Service - [[VT3000 - Restart Service|'''Click here for Instructions''']].
|Connect both Power Cables to an Electrical Outlet.
 
{|style="margin:left;"
 
|valign="top" |
'''26.''' Test the Transmitter - [[VT3000_-_Test_-_Pager_Coverage|'''Click here for Instructions''']].
{|class="wikitable" style="background:white;"
|-
|[[File:bscin4.png]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 9.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Open a web browser (IE, Firefox or Chrome) – enter the IP address for the port the RS-232 device is plugged into or the IP address from the MAC trace.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|[[File:3103_2.png]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 10.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Leave the Password blank – select the Login button.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|[[File:3103_3.png]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 11.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Enter any name to identify the transmitter – select the Next button.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|[[File:3103_4.png]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 12.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Enter IP address information provided by your IT department – select the Next button.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|[[File:3103_5.png]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 13.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Use the settings below.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; width:775px;"
|-
|[[File:trans16.png|border|center]]
|}
{|class="wikitable" style="background:white; width:775px;"
|-
|'''Network Protocol''' – select TCP – select “to wait for connections”.
|-
|'''Port Number''' – enter 4000.
|-
|'''Limit''' – select 4 connections from the drop down list.
|-
|'''IP Address''' – enter the IP address of the VersaCall computer.
|-
|style="text-align:center;"|'''NOTE:''' The IP address shown in the image is for reference purposes - use the IP address of your VersaCall computer/server.
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 14.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Select the Advanced button.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|[[File:3103_7.png]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 15.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Use the settings below.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; width:775px;"
|-
|[[File:3103_8.png|border|center]]
|}
{|class="wikitable" style="background:white; width:775px;"
|-
|'''Advanced''' – click in the box next to “I want to control when connections would be forced to close” to place a check mark in it.
|-
|'''Network''' – click in the box next to “I want to close a connection” to place a check mark in it.
|-
|'''After the connection is idle''' - select this option - enter 2 in the minutes field.
|-
|'''Serial''' – uncheck the box and leave the milliseconds field blank.
|-
|'''Data Packets''' – do not select the option to control data packets.
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 16.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Select the Next button.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|[[File:3103_9.png]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 17.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Use the settings below:
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; width:775px;"
|-
|[[File:3103_10.png|border|center]]
|}
{|class="wikitable" style="background:white; width:775px;"
|-
|'''Description''' – enter Serial Port 1
|-
|'''Mode''' – select RS-232
|-
|'''Baud Rate''' – select 9600
|-
|'''Data Bits''' – select 8-Bits
|-
|'''Stop Bits''' – select 1-Bit
|-
|'''Parity''' – select No Parity
|-
|'''Flow Control''' – select No Flow Control
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 18.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Select the Next button.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|[[File:3103_9.png]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 19.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Select the Save button.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|[[File:3103_11.png]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 20.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Go to the VersaCall Computer - open the VT3000 home page - select Administration – System Settings – Service.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|[[File:HT3100_2.png|center|85px]] || [[File:HT3100_3.png|center|85px]] || [[File:HT3100_4.png|center|85px]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 21.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Select the Paging Transmitter tab – select the add “+” icon.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|[[File:3103_18.png]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 22.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Use the settings below:
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white; width:775px;"
|-
|[[File:3103_19.png|border|center]]
|}
{|class="wikitable" style="background:white; width:775px;"
|-
|'''Enabled''' – click on the box to place a check mark – this will enable the device.
|-
|'''Description''' – enter any name for the transmitter.
|-
|'''Driver''' – select the Salcom 12-62 - Remote driver from the list.
|-
|'''Synchronization Code''' – if installing multiple transmitters, use the different codes.
|-
|'''Connection Method''' – select TCP Client from the list.
|-
|'''Address''' – enter the Static IP address that you entered in Step 5.
|-
|'''Port''' – enter 4000.
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 23.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Click on the Save & Exit button in the top right corner of the screen.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|[[File:3103_20.png]]
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 24.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Select Yes on the Restart warning message. This must be done to complete the setup.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|[[File:3102_22.png]]
|}
|}
|}
|}
<br>
----
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 25.'''</big>
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|Restart the VersaCall Service - [[VT3000 - Restart Service|'''Click here for Instructions''']].
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|<big>'''Step 26.'''</big>
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!<span style="font-size:150%; color:#0645ad;">Related - Step by Step Guides</span>
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|Test the Transmitter - [[VT3000_-_Test_-_Pager_Coverage|'''Click here for Instructions''']].
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|style="text-align: center;" | '''Select a Guide Here'''
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|[[VT3000 - Find Paging Transmitter Settings|Find the Paging Transmitter Properties/Settings]]
|[[VT3000 - Find Paging Transmitter Settings|Find the Paging Transmitter Properties/Settings]]
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|[[VT3000 - Add Pager|Add a Pager to Output in VT3000 Core Software]]
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!<span style="font-size:150%; color:#0645ad">Additional Help</span>
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|'''Submit a Ticket''' - https://www.versacall.com/customer-support/service-ticket
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|'''Training Videos''' - https://www.versacall.com/training
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|[[File:LinkedIn.png|Follow Us On LinkedIn|link=https://www.linkedin.com/company/versacall/]]
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|[[File:BlogIcon.png|View our Blog|link=https://www.versacall.com/blog/]]
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[[Category:VT3000 Core Software]]
[[Category:VT3000 Core Software]]
[[Category:System Hardware]]
[[Category:System Hardware]]
[[Category:Paging Transmitter - Pagers]]
[[Category:Paging Transmitter - Pagers]]

Latest revision as of 19:24, 20 April 2023

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Overview
A Paging Transmitter is used to send messages to individual Pagers. This guide will show how to configure a remote transmitter that is on the same subnet as the VersaCall computer/server. IT will need to provide a static IP address that can be used for this device.


Requirements
See Requirements Here
1. The VT3000 Core Software installed and running on your system.
2. VersaCall Computer/Server plugged into your network via Ethernet connection.
3. New Paging Transmitter & RS-232 hardware.
4. The IP Address that the RS-232 is using once it is plugged into power & ethernet port. Your IT Department will need to provide this information by doing a MAC Address search. The MAC Address can be found on the sticker on the bottom of the RS-232 device.
5. Static IP, Subnet Mask & Default Gateway from your IT Department.
6. Open Ethernet port in the mounting location for the Paging Transmitter.
7. Two available 110VAC outlets for power in the mounting location for the Paging Transmitter.


Hardware Components
Paging Transmitter
Serial Cable
Power Cord
Antenna
RS-232
RS-232 Power Cord
Serial Cable



InstructionHeader.png

Step 1.
Connect the Serial Cable to the port on the Transmitter.
Trans14.png



Step 2.
Connect the other end of the Serial Cable to the RS-232 device.
Coord15.png



Step 3.
Connect the Power Cable to the Paging Transmitter.
Trans1.png



Step 4.
Connect the Antenna to the Paging Transmitter.
Trans3.png



Step 5.
Connect the Power Cable to the RS-232 device.
Coord16.png



Step 6.
Connect the Ethernet Cable to the RS-232 device.
Coord17.png



Step 7.
Connect the Ethernet Cable to your available port.
Coord18.png



Step 8.
Connect both Power Cables to an Electrical Outlet.
Bscin4.png



Step 9.
Open a web browser (IE, Firefox or Chrome) – enter the IP address for the port the RS-232 device is plugged into or the IP address from the MAC trace.
3103 2.png



Step 10.
Leave the Password blank – select the Login button.
3103 3.png



Step 11.
Enter any name to identify the transmitter – select the Next button.
3103 4.png



Step 12.
Enter IP address information provided by your IT department – select the Next button.
3103 5.png



Step 13.
Use the settings below.
Trans16.png
Network Protocol – select TCP – select “to wait for connections”.
Port Number – enter 4000.
Limit – select 4 connections from the drop down list.
IP Address – enter the IP address of the VersaCall computer.
NOTE: The IP address shown in the image is for reference purposes - use the IP address of your VersaCall computer/server.



Step 14.
Select the Advanced button.
3103 7.png



Step 15.
Use the settings below.
3103 8.png
Advanced – click in the box next to “I want to control when connections would be forced to close” to place a check mark in it.
Network – click in the box next to “I want to close a connection” to place a check mark in it.
After the connection is idle - select this option - enter 2 in the minutes field.
Serial – uncheck the box and leave the milliseconds field blank.
Data Packets – do not select the option to control data packets.



Step 16.
Select the Next button.
3103 9.png



Step 17.
Use the settings below:
3103 10.png
Description – enter Serial Port 1
Mode – select RS-232
Baud Rate – select 9600
Data Bits – select 8-Bits
Stop Bits – select 1-Bit
Parity – select No Parity
Flow Control – select No Flow Control



Step 18.
Select the Next button.
3103 9.png



Step 19.
Select the Save button.
3103 11.png



Step 20.
Go to the VersaCall Computer - open the VT3000 home page - select Administration – System Settings – Service.
HT3100 2.png
HT3100 3.png
HT3100 4.png



Step 21.
Select the Paging Transmitter tab – select the add “+” icon.
3103 18.png



Step 22.
Use the settings below:
3103 19.png
Enabled – click on the box to place a check mark – this will enable the device.
Description – enter any name for the transmitter.
Driver – select the Salcom 12-62 - Remote driver from the list.
Synchronization Code – if installing multiple transmitters, use the different codes.
Connection Method – select TCP Client from the list.
Address – enter the Static IP address that you entered in Step 5.
Port – enter 4000.



Step 23.
Click on the Save & Exit button in the top right corner of the screen.
3103 20.png



Step 24.
Select Yes on the Restart warning message. This must be done to complete the setup.
3102 22.png



Step 25.
Restart the VersaCall Service - Click here for Instructions.
3102 25.png



Step 26.
Test the Transmitter - Click here for Instructions.



RelatedHowTos.png
Select a Guide Here
Find the Paging Transmitter Properties/Settings
Install a USB Paging Transmitter
Replace an Existing USB Paging Transmitter
Install a Remote Paging Transmitter on the Same Subnet
Test Paging Transmitter Coverage
Programming a New Capcode on a Pager
Add a Pager to Output in VT3000 Core Software



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