Difference between revisions of "VT3000 - Install Coordinator - Remote - Same Subnet"

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|[[Image:CallUsBtn.png|Call Now 858-677-6766]]
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|[[Image:SubmitTckBtn.png|link=https://www.versacall.com/customer-support/service-ticket]]
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|[[Image:EmailUsBtn.png|link=mailto:[email protected]?Subject=Help%20Needed%20Wiki&body=Type%20Message%20Here]]
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[[File:GeneralHeader.png]]
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|<big>'''Overview'''</big>
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|A Remote Coordinator is when you connect the Coordinator to an Ethernet Port. This guide will explain how to configure & install a remote coordinator that is on the same subnet as the VersaCall computer/server. IT will need to provide a static IP address that can be used for this device.
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|<big>'''Requirements'''</big>
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|style="text-align: center;" | '''See Requirements Here'''
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|'''1.'''  The VT3000 Core Software installed and running on your system.
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|'''2.'''  Physical access to the Coordinator & VersaCall Computer/Server.
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|'''3.'''  New Coordinator hardware.
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|'''4.'''  New RS-232 hardware.
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|'''5.'''  Assigned IP Address from your IT Department.
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|'''6.'''  Open Ethernet Port in the location the Coordinator will be placed.
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|'''7.'''  Two open 110V outlets available in the mounting location.
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|<big>'''Hardware Components'''</big>
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|[[File:Coor1.png|center|100px|Coordinator]] || [[File:Coor3.png|center|100px|Coordinator Power Cord]] || [[File:Coor2.png|center|Antenna]] || [[File:Coord4.png|center|100px|RS-232 Serial Server]] || [[File:Coord5.png|center|100px|RS-232 Power Cord]] || [[File:Coord6.png|center|100px|Serial Cable]]
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[[File:InstructionHeader.png]]
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|<big>'''Step 1.'''</big>
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|Connect the Serial Cable to the port on the Coordinator.
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|[[File:Coord14.png|center|300px]]
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|<big>'''Step 2.'''</big>
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|Connect the other end of the Serial Cable to the RS-232 device.
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|[[File:Coord15.png|center|300px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 3.'''</big>
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|Connect the Power Cable to the Coordinator.
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|[[File:Coord11.png|center|300px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 4.'''</big>
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|Connect the Antenna to the Coordinator.
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|[[File:Coord19.png|center|300px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 5.'''</big>
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|Connect the Power Cable to the RS-232 device.
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|[[File:Coord16.png|center|300px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 6.'''</big>
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|Connect the Ethernet Cable to the RS-232 device.
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|[[File:Coord17.png|center|300px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 7.'''</big>
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|Connect the Ethernet Cable to your available port.
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|[[File:Coord18.png|center|300px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 8.'''</big>
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|Connect both Power Cables to an Electrical Outlet.
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|[[File:bscin4.png|center|200px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 9.'''</big>
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|Go to the VersaCall Computer - open the VT3000 home page - select Administration – System Settings – Service.
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|[[File:HT3100_2.png|center|85px]] || [[File:HT3100_3.png|center|85px]] || [[File:HT3100_4.png|center|85px]]
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|<big>'''Step 10.'''</big>
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|Select the Coordinator tab – select the add “+” icon.
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|[[File:HT3100_5.png|center|200px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 11.'''</big>
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|Coordinator Properties:
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|[[File:HT3100_6.png|center|493px]]
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|'''Enabled''' - place a check mark in the box to enable the device.
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| '''Network Name''' - enter a name for the coordinator.
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| '''Driver''' - select the Remote Digi Mesh 900HP driver.
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| '''Isolation Code''' - leave this set to 1 unless VersaCall instructs you to change it.
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| '''Connection Method''' - select TCP Client.
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|'''Address''' - click on the Scan button
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 12.'''</big>
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|The IP address of the RS-232 device will show - click on the IP address – click on the Configure button.
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|[[File:HT3100_7.png|center|246px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 13.'''</big>
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|The VLinx webpage will open - leave the Password field blank – select the Login button.
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|[[File:HT3100_8.png|center|424px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 14.'''</big>
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|Enter any name to identify the Coordinator – select the Next button.
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|[[File:HT3100_9.png|center|654px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 15.'''</big>
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|Enter IP address information provided by your IT department – select the Next button.
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|[[File:HT3100_10.png|center|476px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 16.'''</big>
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|Properties:
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|[[File:HT3100_11.png|center|770px]]
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|'''Network Protocol''' – select TCP – select “to wait for connections”.
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| '''Port Number''' – enter 4000 for the Port number unless told otherwise by IT.
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| '''Limit''' – select 4 connections from the drop down list.
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| '''IP Address''' – enter the IP address of the VersaCall computer.
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 17.'''</big>
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|Click on the Advanced button.
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|[[File:HT3100_12.png|center|350px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 18.'''</big>
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|Properties:
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|[[File:HT3100_13.png|center|598px]]
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{|class="wikitable" style="background:white; width:775px:"
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|'''Advanced''' – click in the box next to “I want to control when connections would be forced to close” to place a check mark in it.
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|'''Network''' – click in the box next to “I want to close a connection” to place a check mark in it.
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|'''I want to close a connection''' - click in the box to place a check mark in it.
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|'''Serial''' – uncheck the box and leave the milliseconds field blank.
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|'''Data Packets''' – do not select the option to control data packets.
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 19.'''</big>
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|Select the Next button.
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|[[File:HT3100_14.png|center|223px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 20.'''</big>
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|Properties:
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|[[File:HT3100_15.png|center|627px]]
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|'''Description''' – enter Serial Port 1
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|'''Mode''' – select RS-232
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|'''Baud Rate''' – select 115200
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|'''Data Bits''' – select 8-Bits
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|'''Stop Bits''' – select 1-Bit
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|'''Parity''' – select No Parity
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|'''Flow Control''' – select Hardware (RTS/CTS)
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 21.'''</big>
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|Select the Next button.
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|[[File:HT3100_14.png|center|223px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 22.'''</big>
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|Select the Save button.
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|[[File:HT3100_16.png|center|716px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 23.'''</big>
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|Close the VLinx webpage - select the IP address of the device – click on the Select button.
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|[[File:HT3100_17.png|center|246px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 24.'''</big>
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|Enter 4000 for the Port field.
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|[[File:HT3100_18.png|center|497px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 25.'''</big>
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|Select the Save & Exit button.
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|[[File:HT3100_19.png|center|242px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 26.'''</big>
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|Select Yes on the Restart warning message.
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|[[File:3102_22.png|center|402px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 27.'''</big>
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|Restart the VersaCall Service - [[VT3000 - Restart Service|'''Click here for Instructions''']].
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 28.'''</big>
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|From the Home screen select Diagnostics – Device Status.
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|[[File:HT3100_24.png|center|85px]] || [[File:HT3100_25.png|center|85px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 29.'''</big>
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|The Coordinator will show red, this is normal as it can take up to 30 seconds for the system to establish a connection with the device.
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|[[File:HT3100_26.png|center|671px]]
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{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
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|<big>'''Step 30.'''</big>
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|Once the refresh is completed the Coordinator will show in black - installation is complete.
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|[[File:HT3100_27.png|center|671px]]
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<br>
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This guide will explain how to configure & install a remote coordinator that is on the same subnet as the VersaCall computer/server. IT will need to provide a static IP address that can be used for this device.
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<br>
'''1.''' First connect the RS232-Over-Ethernet device (VESP211-232) by plugging it in to the Ethernet port setup by IT and connecting the power. Attach the serial cable to the Coordinator and the RS232 device. Connect the power plug to the coordinator then connect it to power.
{|style="margin:auto;"
 
|+
[[File:HT3100_1.png]]
[[File:RelatedHowTos.png|center]]
 
|align="center" |
{| class="wikitable mw-collapsible mw-collapsed" width="400px;"
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|style="text-align: center;" | '''Select a Guide Here'''
|-
|[[VT3000 - Find Coordinator Settings|Find Coordinator Driver Settings]]
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|[[VT3000 - Install Coordinator - USB|Install a USB Coordinator]]
|-
|[[VT3000 - Replace Coordinator - USB|Replace a USB Coordinator]]
|-
|[[VT3000 - Install Coordinator - Remote - Different Subnet|Install a Remote Coordinator on a Different Subnet than the VersaCall Computer/Server]]
|-
|[[VT3000 - Install Coordinator - Real-Port - Same Subnet|Install a Real-Port Coordinator on the Same Subnet as the VersaCall Computer/Server]]
|-
|[[VT3000 - Install Coordinator - Real-Port - Different Subnet|Install a Real-Port Coordinator on a Different Subnet than the VersaCall Computer/Server]]
|-
|[[VT3000 - Change System (ISO) Isolation Code|Change System ISO Code]]
|}
|}
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<br>
'''2.''' From the home page select Administration – System Settings – Service.
{|style="margin:auto;"
 
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[[File:HT3100_2.png]][[File:HT3100_3.png]][[File:HT3100_4.png]]
[[File:SearchHeader.png|center]]
 
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|<inputbox>type=search</inputbox>
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<br>
'''3.''' On the Service Settings page select the Coordinator tab – click on the add or “+” icon.
[[File:VC Footer.png|center]]
 
{|style="background:transparent; color:black" border="0" height="200" align="center" valign="bottom" cellpadding=10px cellspacing=10px
[[File:HT3100_5.png]]
|+style="background:transparent|
 
|-align="center"
'''4.''' A settings window will show for the new coordinator.
|
 
|[[File:LinkedIn.png|Follow Us On LinkedIn|link=https://www.linkedin.com/company/versacall/]]
[[File:HT3100_6.png]]]]
|
 
|[[File:BlogIcon.png|View our Blog|link=https://www.versacall.com/blog/]]
    '''a. Enabled''' – click on the box to place a check mark – this will enable the device.
|}
    '''b. Network Name''' – enter any name that you wish. This name will show on the Device Status page.
<br>
    '''c. Driver''' – select the Remote Digi Mesh 900HP driver from the list.
[[Category:VT3000 Core Software]]
    '''d. Isolation Code''' – leave the number as 1 unless installing an additonal coordinator.
[[Category:System Hardware]]
    '''e. Connection Method''' – select TCP Client from the list.
[[Category:Coordinator]]
    '''f. Address''' – click on the Scan button.
 
'''5.''' If the RS232 device is running on the same subnet as the VersaCall computer, the IP address will show in the search window – click on the IP address so that it is highlighted – click on the Configure button.
 
[[File:HT3100_7.png]]
 
'''6.''' The VLinx webpage will open and a login page will show. Leave the Password field blank – click on the Login button.
 
[[File:HT3100_8.png]]
 
'''7.''' The first option will be to enter a name for the device – enter any name that will help you identify it in the future – click on the Next button.
 
[[File:HT3100_9.png]]
 
'''8.''' The next option allows you to setup a static IP address for the RS232 device. Enter in the information provided by your IT department – click on the Next button.
 
[[File:HT3100_10.png]]
 
'''9.''' The next option is for setting up the type of Port connection that will be used.
 
[[File:HT3100_11.png]]
 
    '''a. Network Protocol''' – select TCP – select “to wait for connections”.
    '''b. Port Number''' – enter 4000 for the Port number unless told otherwise by IT.
    '''c. Limit''' – select 4 connections from the drop down list.
    '''d. IP Address''' – enter the IP address of the VersaCall computer.
 
'''NOTE:''' the IP address shown in the image is for reference purposes – use the IP address of your VersaCall computer/server.
 
Click on the Advanced button when all settings have been entered.
 
[[File:HT3100_12.png]]
'''11.''' The Advanced Port settings page will load.
 
[[File:HT3100_13.png]]
 
    '''a. Advanced''' – click in the box next to “I want to control when connections would be forced to close” to place a check mark in it.
    '''b. Network''' – click in the box next to “I want to close a connection” to place a check mark in it.
              i. Select “after the connection ……” and enter 2 in the field for minutes.
    '''c. Serial''' – uncheck the box and leave the milliseconds field blank.
    '''d. Data Packets''' – do not select the option to control data packets.
 
Once all the settings have been entered click on the Next button.
 
[[File:HT3100_14.png]]
 
'''12.''' The Port 1 – Serial option will load:
 
[[File:HT3100_15.png]]
 
    '''a. Description''' – enter Serial Port 1
    '''b. Mode''' – select RS-232
    '''c. Baud Rate''' – select 115200
    '''d. Data Bits''' – select 8-Bits
    '''e. Stop Bits''' – select 1-Bit
    '''f. Parity''' – select No Parity
    '''g. Flow Control''' – select Hardware (RTS/CTS)
 
Once all fields have been addressed click on the Next button.
 
[[File:HT3100_14.png]]
 
'''13.''' The final option is to Save the changes that have been made – click on the Save button.
 
[[File:HT3100_16.png]]
 
'''14.''' At this time the RS232 device will reboot. Close the VLinx webpage that you have open - the Remote Devices window will reappear and show the IP address of the device that was just configured – click on the IP address so that it is highlighted – click on the Select button.
 
[[File:HT3100_17.png]]
 
'''15.''' The Address field will have the IP address of the device that was selected - enter 4000 for the Port field.
 
[[File:HT3100_18.png]]
 
'''16.''' Click on the Save & Exit button in the top right corner of the screen.
 
[[File:HT3100_19.png]]
 
'''17.''' A screen will appear telling the user they need to restart the VersaCall service in order to commit the changes that were made – click on the Yes button. If this is not done, the system will not communicate with the device.
 
[[File:HT3100_20.png]]
 
'''18.''' The Control Center page will load – the VT3000 Service will already be highlighted in the list – click on the Stop button (blue square icon).
 
[[File:HT3100_21.png]]
 
'''19.''' The page will refresh and show the Status as Stopped – the Stop button will be replaced by the Start button (blue triangle icon). Click on the Start button.
 
[[File:HT3100_22.png]]
 
'''20.''' The page will refresh show the Status as Started along with the Stop button replacing the Start button.
 
[[File:HT3100_23.png]]
 
'''21.''' Now you will need to check Device Status to ensure that the system is communicating with the device. From the Home screen select Diagnostics – Device Status.
 
[[File:HT3100_24.png]][[File:HT3100_25.png]]
 
'''22.''' The device status page will show the coordinator in red meaning it is not communicating with it. This is normal as it can take up to 30 seconds for the system to establish a connection with the device.
 
[[File:HT3100_26.png]]
 
'''23.''' After 30 seconds to 1 minute the page will refresh and the coordinator will show in black. This indicates that a connection has been made with the device. Other modules will begin to show if they have been powered up.
 
[[File:HT3100_27.png]]
 
This concludes the How To – if you are experiencing any difficulties or if the coordinator is not making a connection please contact VersaCall service.

Latest revision as of 21:27, 19 May 2023

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Overview
A Remote Coordinator is when you connect the Coordinator to an Ethernet Port. This guide will explain how to configure & install a remote coordinator that is on the same subnet as the VersaCall computer/server. IT will need to provide a static IP address that can be used for this device.


Requirements
See Requirements Here
1. The VT3000 Core Software installed and running on your system.
2. Physical access to the Coordinator & VersaCall Computer/Server.
3. New Coordinator hardware.
4. New RS-232 hardware.
5. Assigned IP Address from your IT Department.
6. Open Ethernet Port in the location the Coordinator will be placed.
7. Two open 110V outlets available in the mounting location.


Hardware Components
Coordinator
Coordinator Power Cord
Antenna
RS-232 Serial Server
RS-232 Power Cord
Serial Cable



InstructionHeader.png

Step 1.
Connect the Serial Cable to the port on the Coordinator.
Coord14.png



Step 2.
Connect the other end of the Serial Cable to the RS-232 device.
Coord15.png



Step 3.
Connect the Power Cable to the Coordinator.
Coord11.png



Step 4.
Connect the Antenna to the Coordinator.
Coord19.png



Step 5.
Connect the Power Cable to the RS-232 device.
Coord16.png



Step 6.
Connect the Ethernet Cable to the RS-232 device.
Coord17.png



Step 7.
Connect the Ethernet Cable to your available port.
Coord18.png



Step 8.
Connect both Power Cables to an Electrical Outlet.
Bscin4.png



Step 9.
Go to the VersaCall Computer - open the VT3000 home page - select Administration – System Settings – Service.
HT3100 2.png
HT3100 3.png
HT3100 4.png



Step 10.
Select the Coordinator tab – select the add “+” icon.
HT3100 5.png


Step 11.
Coordinator Properties:
HT3100 6.png
Enabled - place a check mark in the box to enable the device.
Network Name - enter a name for the coordinator.
Driver - select the Remote Digi Mesh 900HP driver.
Isolation Code - leave this set to 1 unless VersaCall instructs you to change it.
Connection Method - select TCP Client.
Address - click on the Scan button


Step 12.
The IP address of the RS-232 device will show - click on the IP address – click on the Configure button.
HT3100 7.png



Step 13.
The VLinx webpage will open - leave the Password field blank – select the Login button.
HT3100 8.png



Step 14.
Enter any name to identify the Coordinator – select the Next button.
HT3100 9.png



Step 15.
Enter IP address information provided by your IT department – select the Next button.
HT3100 10.png



Step 16.
Properties:
HT3100 11.png
Network Protocol – select TCP – select “to wait for connections”.
Port Number – enter 4000 for the Port number unless told otherwise by IT.
Limit – select 4 connections from the drop down list.
IP Address – enter the IP address of the VersaCall computer.



Step 17.
Click on the Advanced button.
HT3100 12.png



Step 18.
Properties:
HT3100 13.png
Advanced – click in the box next to “I want to control when connections would be forced to close” to place a check mark in it.
Network – click in the box next to “I want to close a connection” to place a check mark in it.
I want to close a connection - click in the box to place a check mark in it.
Serial – uncheck the box and leave the milliseconds field blank.
Data Packets – do not select the option to control data packets.



Step 19.
Select the Next button.
HT3100 14.png



Step 20.
Properties:
HT3100 15.png
Description – enter Serial Port 1
Mode – select RS-232
Baud Rate – select 115200
Data Bits – select 8-Bits
Stop Bits – select 1-Bit
Parity – select No Parity
Flow Control – select Hardware (RTS/CTS)



Step 21.
Select the Next button.
HT3100 14.png



Step 22.
Select the Save button.
HT3100 16.png



Step 23.
Close the VLinx webpage - select the IP address of the device – click on the Select button.
HT3100 17.png



Step 24.
Enter 4000 for the Port field.
HT3100 18.png



Step 25.
Select the Save & Exit button.
HT3100 19.png



Step 26.
Select Yes on the Restart warning message.
3102 22.png



Step 27.
Restart the VersaCall Service - Click here for Instructions.



Step 28.
From the Home screen select Diagnostics – Device Status.
HT3100 24.png
HT3100 25.png



Step 29.
The Coordinator will show red, this is normal as it can take up to 30 seconds for the system to establish a connection with the device.
HT3100 26.png



Step 30.
Once the refresh is completed the Coordinator will show in black - installation is complete.
HT3100 27.png



RelatedHowTos.png
Select a Guide Here
Find Coordinator Driver Settings
Install a USB Coordinator
Replace a USB Coordinator
Install a Remote Coordinator on a Different Subnet than the VersaCall Computer/Server
Install a Real-Port Coordinator on the Same Subnet as the VersaCall Computer/Server
Install a Real-Port Coordinator on a Different Subnet than the VersaCall Computer/Server
Change System ISO Code



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