VT3000 - Install Coordinator - Real-Port - Different Subnet

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A Remote Coordinator is when you connect the Coordinator to an Ethernet Port. This guide will explain how to install the Driver/Software for the Real-Port Coordinator. See the image below to ensure your Coordinator is EXACTLY the same.
NOTE: - if your Coordinator is different from the image below, CLICK HERE to return to the Coordinator Home page.
The instructions below apply to the Real-Port Remote Coordinator purchased from VersaCall that has had the Static IP Address pre-installed or your IT department has received the MAC Address from VersaCall and setup a DHCP Reserved IP Address. If neither of these options have NOT been completed, please call VersaCall Support for assistance as the driver will not be able to connect to the device.
Real-Port Coordinator

See Requirements Here
1. The VT3000 Core Software installed and running on your system.
2. VersaCall Computer/Server plugged into your network via Ethernet connection.
3. Real-Port Remote Coordinator.
4. Static IP Address pre-installed or DHCP Reserved IP.
5. Open Ethernet port in the mounting location for the Coordinator.
6. One available 110VAC outlet for power in the mounting location for the Coordinator.

Hardware Components
Power Cord
Ethernet Cord

Hardware Setup

Step 1.
Connect the Power Cord to the Coordinator.

Step 2.
Connect the Ethernet cable to the Coordinator.

Step 3.
Attach the Antenna to the Coordinator. This is a threaded connection - clockwise turn will tighten the Antenna - counter clockwise will loosen the Antenna.

Step 4.
Plug in the Ethernet Cable into an available port.

Step 5.
Plug the Power Cable into an open 110VAC outlet.

Software/Driver Setup

Step 1.
Download the Real-Port driver software from the link provided by VersaCall on the Computer/Server where the VersaCall Software is installed. Save the Zip file to an easily located folder. The Downloads folder is generally the default and the best location.

Step 2.
Unzip the RealPort Drivers file. A new "RealPort Drivers" folder will appear in the selected folder from the download.

Step 3.
Double-Click on the "RealPort Drivers" folder - Double-Click on the "Windows" folder - Double-Click on the "40002549_J" folder.
RealPort-11.png RealPort-12.png RealPort-13.png

Step 4.
If you have a 32 bit Windows OS, Double-Click on the "Setup32.exe" file. If you have a 64 bit Windows OS, Double-Click on the "Setup64.exe" file.
RealPort-14.png RealPort-15.png

Step 5.
Click on the Next button on the DIGI Setup Wizard.

Step 6.
Click on the Device not listed option. NOTE: if your IP Address DOES show on the list, it means your Coordinator is on the Same Subnet CLICK HERE for instructions.

Step 7.
Click on the Next button.

Step 8.
Select the IP option under the Network Settings header.

Step 9.
Click in the IP Address field below the IP selection.

Step 10.
Type in the IP Address. Click on the Up Arrow under the No. Ports header.

Step 11.
Ensure the No. Ports is set to "1". Click on the down arrow on the Starting COM field.

Step 12.
Select a COM port number higher than "5".

Step 13.
Click on the Encryption option under the Device Features header.

Step 14.
Click on the Authentication option under the Device Features header.

Step 15.
Click on the Finish button.

Step 16.
The Install Progress screen will show, wait until the installation is complete.

Step 17.
Once the installation is completed, click on the Finish button.

Step 18.
Open the VT3000 web interface – select VT3000 Core Software - log in - select Administration – select System Settings – select Service.
RealPort-24.png RealPort-25.png RealPort-26.png RealPort-27.png

Step 19.
Click on the Coordinators tab.

Step 20.
Click on the Add "+" icon.

Step 21.
Coordinator Properties:
Enabled - place a check mark in the box to enable the device.
Network Name - enter a name for the coordinator.
Driver - select the Digi Mesh 900HP driver.
Isolation Code - leave this set to 1 unless VersaCall instructs you to change it or you are familiar with what needs to be selected. Please contact VersaCall Support for questions.
Connection Method - select Serial.
Port - select the "ConnectPort X2D - Port 1 (COM#)". Your system will have a number after the COM that differs from what is shown in the image above.

Step 22.
Click on the Save & Exit button in the top right corner of the screen.

Step 23.
Select Yes on the Restart Service screen.

Step 24.
Ensure the VT3000 Service application is highlighted on the list - click on the Stop/Square icon.

Step 25.
Click on the Start/Tri-Angle icon.

Step 26.
Select Device Status under the Diagnostics heading on the navigation menu.

Step 27.
The new Coordinator will shown on the Device Status page in red. The connection will take 30 to 60 seconds to complete.

Step 28.
Once the connection is completed, the new Coordinator will show in black.

Select a Guide Here
Find Coordinator Driver Settings
Install a USB Coordinator
Replace a USB Coordinator
Install a Remote Coordinator on the Same Subnet as the VersaCall Computer/Server
Install a Remote Coordinator on a Different Subnet than the VersaCall Computer/Server
Install a Real-Port Coordinator on the Same Subnet as the VersaCall Computer/Server
Change System ISO Code


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