VT3000 - Turn Debug Mode On/Off - VT3000 Core

Overview If you are experiencing an issue with your system, a VersaCall Technician may ask you to turn on Debug Mode. This mode is used to create additional Log Files for all operations and services inside the VT3000 Core Software. This mode should only be used when you are asked to turn it on by a VersaCall Technician. Generally, you do not want this mode to be running all the time as it will create multiple log files that can slow down the performance of your software. This mode is only used for troubleshooting and should be turned off at all other times.

Requirements 1. The VT3000 Core Software installed and running on your system. 2. You were told to turn Debug Mode On/Off by a VersaCall Technician.

Instructions

1. Open the VT3000 web interface - log in - select Administration - System Setting - Global.

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2. Find the General Information/Settings section. By default this will appear at the top of the page.

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3. Under the heading you will see the following information.

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    a. System Name - this is the name that will appear in the title bar of the VT3000 Core Software.
    b. System Key - this is the information that the Technician will need.
    c. Product Key - this is the key that the Technician will provide to you for entry/replacement.
    d. Debug Mode - this should only be used when you are instructed to by a VersaCall Technician. There is a how to guide on using this feature if required.

4. Click on the box next to Debug Mode. By default the box will be empty. When you click on it the box will turn blue with a check mark in it. This means the mode is set to be On.

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5. Select Save & Exit to save change.

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6. A warning message will appear stating that you must restart the control unit - select OK.

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7. For instructions on restarting the VT3000 service Click Here

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Related - Step by Step Guides Location of Log Files Instructions on Downloading & Emailing 1 or More Log Files Instructions on Emailing 1 or More Log Files in VT3000 Core Software Instructions on Deleting 1 or More Log Files in VT3000 Core Software Set up Device Monitoring Find the Location of all VersaCall Databases Control Center Location & Text to Voice Settings Location for the Coordinator Settings & Driver Setup Location for the Paging Transmitter Settings & Driver Setup Location for the 2-Way Radio Settings & Driver Setup Location for the Phone Modem Settings Location & Setup for the SMTP Email Server

Additional Help Submit a Ticket - https://www.versacall.com/customer-support/service-ticket Training Videos - https://www.versacall.com/training