Difference between revisions of "VT3000 - Do Not Send Messages for Breaks"

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[[File:GenInfot-Head.png|300px|link=VT3000 - Add Route]]
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*Certain facilites do not want to send messages to contacts when that personel is on a break.
*Certain facilites do not want to send messages to contacts when that personel is on a break.
*When a Schedule has Breaks defined in it, this need can be met with an alteration to the Route.
*When a Schedule has Breaks defined in it, this need can be met with an alteration to the Route.
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[[File:Require-Head.png|300px|link=VT3000 - Do Not Send Messages for Breaks]]
[[File:Require-Head.png|300px|link=VT3000 - Do Not Send Messages for Breaks]]
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*The VT3000 Core Software installed and running on your system.
*The VT3000 Core Software installed and running on your system.
*At least 1 Route setup and configured in the system.
*At least 1 Route setup and configured in the system.
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[[File:Video-Head.png|300px|link=VT3000 - Add Route]]
[[File:Video-Head.png|300px|link=VT3000 - Add Route]]
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<embedvideo service="youtube">https://www.youtube.com/watch?v=ps3cJ7QQINM</embedvideo>
<embedvideo service="youtube">https://www.youtube.com/watch?v=ps3cJ7QQINM</embedvideo>
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[[File:Instruction-Head.png|300px|link=VT3000 - Do Not Send Messages for Breaks]]
[[File:Instruction-Head.png|300px|link=VT3000 - Do Not Send Messages for Breaks]]
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<span style="color:#90A4AE; font-size:130%">'''Step 1'''</span>
<span style="color:#90A4AE; font-size:130%">'''Step 1'''</span>
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<span style="color:#90A4AE; font-size:130%">'''Step 2'''</span>
<span style="color:#90A4AE; font-size:130%">'''Step 2'''</span>
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File:Route-2.png
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<span style="color:#90A4AE; font-size:130%">'''Step 3'''</span>
<span style="color:#90A4AE; font-size:130%">'''Step 3'''</span>
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*'''Always''' - sends communications to the Outputs on the Escalation at all times associated with the Outputs assigned Schedule/Shift.
*'''Always''' - sends communications to the Outputs on the Escalation at all times associated with the Outputs assigned Schedule/Shift.
*'''Only During Scheduled Time''' - sends communications to the Outputs on the Escalation when there is NOT a Break or Lunch/Dinner.
*'''Only During Scheduled Time''' - sends communications to the Outputs on the Escalation when there is NOT a Break or Lunch/Dinner.
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<div style="box-shadow:2px 2px 15px #90A4AE; border-radius:5px; padding:10px; width:800px">
<span style="color:#90A4AE; font-size:130%">'''Step 4'''</span>
<span style="color:#90A4AE; font-size:130%">'''Step 4'''</span>
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File:BreakMess-3.png
File:BreakMess-3.png
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<div style="box-shadow:2px 2px 15px #90A4AE; border-radius:5px; padding:10px; width:800px">
<span style="color:#90A4AE; font-size:130%">'''Step 5'''</span>
<span style="color:#90A4AE; font-size:130%">'''Step 5'''</span>
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File:BreakMess-4.png
File:BreakMess-4.png
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<span style="color:#90A4AE; font-size:130%">'''Step 6'''</span>
<span style="color:#90A4AE; font-size:130%">'''Step 6'''</span>
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*'''Lunch''' - 11:00 am to 11:30 am
*'''Lunch''' - 11:00 am to 11:30 am
*'''2nd Break''' - 1:00 pm to 1:15 pm
*'''2nd Break''' - 1:00 pm to 1:15 pm
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<span style="color:#90A4AE; font-size:130%">'''Step 7'''</span>
<span style="color:#90A4AE; font-size:130%">'''Step 7'''</span>
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[[File:Related-Head.png|300px|link=VT3000 - Do Not Send Messages for Breaks]]
[[File:Related-Head.png|300px|link=VT3000 - Do Not Send Messages for Breaks]]
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Latest revision as of 20:17, 9 October 2023

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GenInfot-Head.png

  • Certain facilites do not want to send messages to contacts when that personel is on a break.
  • When a Schedule has Breaks defined in it, this need can be met with an alteration to the Route.



Require-Head.png

  • The VT3000 Core Software installed and running on your system.
  • At least 1 Route setup and configured in the system.
  • At least 1 Schedule with Breaks setup and configured in the system.
  • Permission to Edit Routes.


Example of Schedule with Breaks




Video-Head.png





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Step 1
Open the VT3000 web interface – select VT3000 Core Software - log in – select Configuration – select Routing.


Step 2
Select a Route from the list so that it is highlighted - select the Edit button


Step 3
By default you will be taken to the Route Properties tab - the following Options are available:


  • Route ID – assigned by the VT3000 software.
  • Route Name – name assigned to the Route.
  • Repeat Last Escalation – marked if the last escalation should continue to get notifications if a call is not acknowledged.
  • Send Communications - tells the system when to send Communications to the Outputs on the Escalation.
  • Always - sends communications to the Outputs on the Escalation at all times associated with the Outputs assigned Schedule/Shift.
  • Only During Scheduled Time - sends communications to the Outputs on the Escalation when there is NOT a Break or Lunch/Dinner.


Step 4
Select the Only During Scheduled Time option.


Step 5
If you have multiple Schedules, select the down arrow for the Schedule field and select the appropriate Schedule.


Step 6
Using our Sample Schedule shown in the Requirements section, the Outputs on the Cell 1 - Maintenance Route will not get Communications during the following times:

  • 1st Break - 8:00 am to 8:15 am
  • Lunch - 11:00 am to 11:30 am
  • 2nd Break - 1:00 pm to 1:15 pm


Step 7
Select Save & Exit when completed.



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