Difference between revisions of "VT3000 - Do Not Send Messages for Breaks"
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[[File:GenInfot-Head.png|300px|link=VT3000 - Add Route]] | [[File:GenInfot-Head.png|300px|link=VT3000 - Add Route]] | ||
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*Certain facilites do not want to send messages to contacts when that personel is on a break. | *Certain facilites do not want to send messages to contacts when that personel is on a break. | ||
*When a Schedule has Breaks defined in it, this need can be met with an alteration to the Route. | *When a Schedule has Breaks defined in it, this need can be met with an alteration to the Route. | ||
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[[File:Require-Head.png|300px|link=VT3000 - Do Not Send Messages for Breaks]] | [[File:Require-Head.png|300px|link=VT3000 - Do Not Send Messages for Breaks]] | ||
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*The VT3000 Core Software installed and running on your system. | *The VT3000 Core Software installed and running on your system. | ||
*At least 1 Route setup and configured in the system. | *At least 1 Route setup and configured in the system. | ||
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[[File:Video-Head.png|300px|link=VT3000 - Add Route]] | [[File:Video-Head.png|300px|link=VT3000 - Add Route]] | ||
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<embedvideo service="youtube">https://www.youtube.com/watch?v=ps3cJ7QQINM</embedvideo> | <embedvideo service="youtube">https://www.youtube.com/watch?v=ps3cJ7QQINM</embedvideo> | ||
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[[File:Instruction-Head.png|300px|link=VT3000 - Do Not Send Messages for Breaks]] | [[File:Instruction-Head.png|300px|link=VT3000 - Do Not Send Messages for Breaks]] | ||
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<span style="color:#90A4AE; font-size:130%">'''Step 1'''</span> | <span style="color:#90A4AE; font-size:130%">'''Step 1'''</span> | ||
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-- | <div style="box-shadow:2px 2px 15px #90A4AE; border-radius:5px; padding:10px; width:800px"> | ||
<span style="color:#90A4AE; font-size:130%">'''Step 2'''</span> | <span style="color:#90A4AE; font-size:130%">'''Step 2'''</span> | ||
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File:Route-2.png | File:Route-2.png | ||
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<span style="color:#90A4AE; font-size:130%">'''Step 3'''</span> | <span style="color:#90A4AE; font-size:130%">'''Step 3'''</span> | ||
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*'''Always''' - sends communications to the Outputs on the Escalation at all times associated with the Outputs assigned Schedule/Shift. | *'''Always''' - sends communications to the Outputs on the Escalation at all times associated with the Outputs assigned Schedule/Shift. | ||
*'''Only During Scheduled Time''' - sends communications to the Outputs on the Escalation when there is NOT a Break or Lunch/Dinner. | *'''Only During Scheduled Time''' - sends communications to the Outputs on the Escalation when there is NOT a Break or Lunch/Dinner. | ||
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-- | <div style="box-shadow:2px 2px 15px #90A4AE; border-radius:5px; padding:10px; width:800px"> | ||
<span style="color:#90A4AE; font-size:130%">'''Step 4'''</span> | <span style="color:#90A4AE; font-size:130%">'''Step 4'''</span> | ||
<BR> | <BR> | ||
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File:BreakMess-3.png | File:BreakMess-3.png | ||
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-- | <div style="box-shadow:2px 2px 15px #90A4AE; border-radius:5px; padding:10px; width:800px"> | ||
<span style="color:#90A4AE; font-size:130%">'''Step 5'''</span> | <span style="color:#90A4AE; font-size:130%">'''Step 5'''</span> | ||
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File:BreakMess-4.png | File:BreakMess-4.png | ||
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<span style="color:#90A4AE; font-size:130%">'''Step 6'''</span> | <span style="color:#90A4AE; font-size:130%">'''Step 6'''</span> | ||
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*'''Lunch''' - 11:00 am to 11:30 am | *'''Lunch''' - 11:00 am to 11:30 am | ||
*'''2nd Break''' - 1:00 pm to 1:15 pm | *'''2nd Break''' - 1:00 pm to 1:15 pm | ||
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-- | <div style="box-shadow:2px 2px 15px #90A4AE; border-radius:5px; padding:10px; width:800px"> | ||
<span style="color:#90A4AE; font-size:130%">'''Step 7'''</span> | <span style="color:#90A4AE; font-size:130%">'''Step 7'''</span> | ||
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[[File:Related-Head.png|300px|link=VT3000 - Do Not Send Messages for Breaks]] | [[File:Related-Head.png|300px|link=VT3000 - Do Not Send Messages for Breaks]] | ||
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{|style="margin:auto;" | {|style="margin:auto;" | ||
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Latest revision as of 20:17, 9 October 2023
- Certain facilites do not want to send messages to contacts when that personel is on a break.
- When a Schedule has Breaks defined in it, this need can be met with an alteration to the Route.
- The VT3000 Core Software installed and running on your system.
- At least 1 Route setup and configured in the system.
- At least 1 Schedule with Breaks setup and configured in the system.
- Permission to Edit Routes.
Example of Schedule with Breaks
Step 1
Open the VT3000 web interface – select VT3000 Core Software - log in – select Configuration – select Routing.
Step 3
By default you will be taken to the Route Properties tab - the following Options are available:
- Route ID – assigned by the VT3000 software.
- Route Name – name assigned to the Route.
- Repeat Last Escalation – marked if the last escalation should continue to get notifications if a call is not acknowledged.
- Send Communications - tells the system when to send Communications to the Outputs on the Escalation.
- Always - sends communications to the Outputs on the Escalation at all times associated with the Outputs assigned Schedule/Shift.
- Only During Scheduled Time - sends communications to the Outputs on the Escalation when there is NOT a Break or Lunch/Dinner.
Step 5
If you have multiple Schedules, select the down arrow for the Schedule field and select the appropriate Schedule.
Step 6
Using our Sample Schedule shown in the Requirements section, the Outputs on the Cell 1 - Maintenance Route will not get Communications during the following times:
- 1st Break - 8:00 am to 8:15 am
- Lunch - 11:00 am to 11:30 am
- 2nd Break - 1:00 pm to 1:15 pm
Select a Guide Here |
Add a Route |
Add a Pager |
Add an Email |
Add a Cell Phone (Text Message) |
Add a Two-Way Radio Channel |
Add an Output Group |
Add a Phone (Voice) |
Print Out of a Route |
Type Subject or Key Word to Query Archives |
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