VT3000 - Do Not Send Messages for Breaks

• Certain facilites do not want to send messages to contacts when that personel is on a break.
• When a Schedule has Breaks defined in it, this need can be met with an alteration to the Route.

• The VT3000 Core Software installed and running on your system.
• At least 1 Route setup and configured in the system.
• At least 1 Schedule with Breaks setup and configured in the system.
• Permission to Edit Routes.

Example of Schedule with Breaks

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Step 1
Open the VT3000 web interface – select VT3000 Core Software - log in – select Configuration – select Routing.

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Step 2
Select a Route from the list so that it is highlighted - select the Edit button

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Step 3
By default you will be taken to the Route Properties tab - the following Options are available:

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• Route ID – assigned by the VT3000 software.
• Route Name – name assigned to the Route.
• Repeat Last Escalation – marked if the last escalation should continue to get notifications if a call is not acknowledged.
• Send Communications - tells the system when to send Communications to the Outputs on the Escalation.
• Always - sends communications to the Outputs on the Escalation at all times associated with the Outputs assigned Schedule/Shift.
• Only During Scheduled Time - sends communications to the Outputs on the Escalation when there is NOT a Break or Lunch/Dinner.

Step 4
Select the Only During Scheduled Time option.

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Step 5
If you have multiple Schedules, select the down arrow for the Schedule field and select the appropriate Schedule.

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Step 6
Using our Sample Schedule shown in the Requirements section, the Outputs on the Cell 1 - Maintenance Route will not get Communications during the following times:

• 1st Break - 8:00 am to 8:15 am
• Lunch - 11:00 am to 11:30 am
• 2nd Break - 1:00 pm to 1:15 pm

Step 7
Select Save & Exit when completed.

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