Difference between revisions of "VT3000 - Do Not Send Messages for Breaks"

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!style="text-align: left;"|<big>'''Overview'''</big>
|[[Image:CallUsBtn.png|Call Now 858-677-6766]]
|-
|
|If your facility has a need to stop communications during Breaks, the guide below will explain how to set this up.
|[[Image:SubmitTckBtn.png|link=https://www.versacall.com/customer-support/service-ticket]]
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|[[Image:EmailUsBtn.png|link=mailto:support@versacall.com?Subject=Help%20Needed%20Wiki&body=Type%20Message%20Here]]
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{|class="wikitable mw-collapsible mw-collapsed" style="background:#eaf3ff; width: 800px;"
!style="text-align: left;"|<big>'''Requirements'''</big>
|-
|'''1.'''  The VT3000 Core Software installed and running on your system.
|-
|'''2.'''  At least one Route setup in the system.
|-
|'''3.'''  At least one Schedule that has Shifts with Breaks setup in the system.
|}
|}
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{|class="wikitable mw-collapsible mw-collapsed" style="background:#eaf3ff; width: 800px;"
!style="text-align: left;"|<big>'''Sample Schedule - Shifts with Breaks'''</big>
|-
|[[File:Break5.png]]
|}
|}
<br>
=<big>'''Instructions'''</big>=
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 1.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Open the VT3000 web interface – select VT3000 Core Software - log in – select Configuration – select Routing.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style=" align="center; " background:white;"
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|[[File:3110_1.png|center|93px]] || [[File:3110_2.png|center|93px]]
|-
|style="text-align:center" | '''Configuration''' ||style="text-align:center" | '''Routing'''
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 2.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Select a Route from the list so that it is highlighted - select the Edit button.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style=" align="center; " background:white;"
|-
|[[File:Break1.png|center|308px]]
|}
|}
|}
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<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 3.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|By default you will be taken to the Route Properties tab. On this page you will see the following options:
{|style="margin:left;"
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{|class="wikitable" style="background:white; width: 775px;"
|-
|[[File:Break2.png|center|514px]]
|}
{|class="wikitable" style="background:white; width: 775px;"
|-
|'''Route ID''' – assigned by the VT3000 software.
|-
|'''Route Name''' – enter a name for the route.
|-
|'''Repeat Last Escalation''' – mark if the last escalation should continue to get notifications if a call is not cleared.
|-
|'''Send Communications''' - tells the system when to send Communications to the Outputs on the Escalation.
|-
|'''Always''' - sends communications to the Outputs on the Escalation at all times associated with the Outputs assigned Schedule/Shift.
|-
|-'''Only During Scheduled Time''' - sends communications to the Outputs on the Escalation when there is NOT a Break or Lunch/Dinner.
|}
|}
|}
|}
<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 4.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Select the Only During Scheduled Time option.
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{|class="wikitable" style="background:white;"
|-
|[[File:Break3.png|center|511px]]
|}
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<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 5.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|If you have multiple Schedules, select the down arrow for the Schedule field and select the appropriate Schedule.
{|style="margin:left;"
|valign="top" |
{|class="wikitable" style="background:white;"
|-
|[[File:Break4.png|center|506px]]
|}
|}
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<br>
----
<br>
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
|-
|<big>'''Step 6.'''</big>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
|valign="top" |
|-
|Select Save & Exit when completed.
|}
|}
|}
<br>
[[File:GenInfot-Head.png|300px|link=VT3000 - Add Route]]
----
<div style="box-shadow:2px 2px 15px #90A4AE; border-radius:5px; padding:10px; width:800px">
<br>
*Certain facilites do not want to send messages to contacts when that personel is on a break.
{|style="margin:left; width: 100px; background:#eaf3ff; padding:5px; border:2px solid #000000;"
*When a Schedule has Breaks defined in it, this need can be met with an alteration to the Route.
|-
</div>
|<big>'''Step 7.'''</big>  
<BR>
{|style="margin:left; width: 800px; background:#F0F0F0; padding:5px; border:2px solid #000000;"
<BR>
|valign="top" |
[[File:Require-Head.png|300px|link=VT3000 - Do Not Send Messages for Breaks]]
|-
<div style="box-shadow:2px 2px 15px #90A4AE; border-radius:5px; padding:10px; width:800px">
|Using our Sample Schedule shown in the Requirements section, the Outputs on the Test Route 1 Escalations will not get Communications during the following times:
*The VT3000 Core Software installed and running on your system.
{|style="margin:left;"
*At least 1 Route setup and configured in the system.
|valign="top" |
*At least 1 Schedule with Breaks setup and configured in the system.
{|class="wikitable" style="background:white;"
*Permission to Edit Routes.
|-
<BR>
|'''1st Break''' - 8:00 am - 8:15 am
<span style="color:#90A4AE; font-size:130%">'''Example of Schedule with Breaks'''</span>
|-
<BR>
|'''Lunch''' - 11:15 am - 11:45 am
<gallery widths=700px heights=334px>
File:BreakMess-1.png
</gallery>
<BR>
</div>
<BR>
<BR>
[[File:Video-Head.png|300px|link=VT3000 - Add Route]]
<div style="box-shadow:2px 2px 15px #90A4AE; border-radius:5px; padding:10px; width:800px">
<BR>
<embedvideo service="youtube">https://www.youtube.com/watch?v=ps3cJ7QQINM</embedvideo>
<BR>
</div>
<BR>
<BR>
[[File:Instruction-Head.png|300px|link=VT3000 - Do Not Send Messages for Breaks]]
<div style="box-shadow:2px 2px 15px #90A4AE; border-radius:5px; padding:10px; width:800px">
<BR>
<span style="color:#90A4AE; font-size:130%">'''Step 1'''</span>
<BR>
Open the VT3000 web interface – select VT3000 Core Software - log in – select Configuration – select Routing.
<gallery widths=100px>
File:3110_1.png
File:3110_2.png
</gallery>
</div>
<BR>
<div style="box-shadow:2px 2px 15px #90A4AE; border-radius:5px; padding:10px; width:800px">
<span style="color:#90A4AE; font-size:130%">'''Step 2'''</span>
<BR>
Select a Route from the list so that it is highlighted - select the Edit button
<gallery widths=300px heights=286px>
File:Route-2.png
</gallery>
</div>
<BR>
<div style="box-shadow:2px 2px 15px #90A4AE; border-radius:5px; padding:10px; width:800px">
<span style="color:#90A4AE; font-size:130%">'''Step 3'''</span>
<BR>
By default you will be taken to the Route Properties tab - the following Options are available:
<gallery widths=500px heights=218px>
File:BreakMess-2.png
</gallery>
<BR>
*'''Route ID''' – assigned by the VT3000 software.
*'''Route Name''' – name assigned to the Route.
*'''Repeat Last Escalation''' – marked if the last escalation should continue to get notifications if a call is not acknowledged.
*'''Send Communications''' - tells the system when to send Communications to the Outputs on the Escalation.
*'''Always''' - sends communications to the Outputs on the Escalation at all times associated with the Outputs assigned Schedule/Shift.
*'''Only During Scheduled Time''' - sends communications to the Outputs on the Escalation when there is NOT a Break or Lunch/Dinner.
</div>
<BR>
<div style="box-shadow:2px 2px 15px #90A4AE; border-radius:5px; padding:10px; width:800px">
<span style="color:#90A4AE; font-size:130%">'''Step 4'''</span>
<BR>
Select the Only During Scheduled Time option.
<gallery widths=500px heights=218px>
File:BreakMess-3.png
</gallery>
</div>
<BR>
<div style="box-shadow:2px 2px 15px #90A4AE; border-radius:5px; padding:10px; width:800px">
<span style="color:#90A4AE; font-size:130%">'''Step 5'''</span>
<BR>
If you have multiple Schedules, select the down arrow for the Schedule field and select the appropriate Schedule.
<gallery widths=500px heights=259px>
File:BreakMess-4.png
</gallery>
</div>
<BR>
<div style="box-shadow:2px 2px 15px #90A4AE; border-radius:5px; padding:10px; width:800px">
<span style="color:#90A4AE; font-size:130%">'''Step 6'''</span>
<BR>
Using our Sample Schedule shown in the Requirements section, the Outputs on the Cell 1 - Maintenance Route will not get Communications during the following times:
<BR>
*'''1st Break''' - 8:00 am to 8:15 am
*'''Lunch''' - 11:00 am to 11:30 am
*'''2nd Break''' - 1:00 pm to 1:15 pm
</div>
<BR>
<div style="box-shadow:2px 2px 15px #90A4AE; border-radius:5px; padding:10px; width:800px">
<span style="color:#90A4AE; font-size:130%">'''Step 7'''</span>
<BR>
Select Save & Exit when completed.
<gallery widths=244px heights=39px>
File:Save-Discard.png
</gallery>
</div>
<BR>
<BR>
[[File:Related-Head.png|300px|link=VT3000 - Do Not Send Messages for Breaks]]
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{|style="margin:auto;"
{| class="wikitable mw-collapsible mw-collapsed" width="600px;"
|-
|-
|'''2nd Break''' - 1:15 pm - 1:30 pm
|Select a Guide Here
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<br>
----
----
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{| class="article-table mw-collapsible mw-collapsed" width="400px" data-expandtext="&#9660;" data-collapsetext="&#9650;"
!<span style="font-size:150%; color:#0645ad;">Related - Step by Step Guides</span>
|-
|-
|[[VT3000 - Add Route|Add a Route]]
|[[VT3000 - Add Route|Add a Route]]
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|[[VT3000 - Print Out - Route|Print Out of a Route]]
|[[VT3000 - Print Out - Route|Print Out of a Route]]
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!<span style="font-size:150%; color:#0645ad">Additional Help</span>
<BR>
<BR>
[[File:Search-Head.png|300px|link=VT3000 - Do Not Send Messages for Breaks]]
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|'''Submit a Ticket''' - https://www.versacall.com/customer-support/service-ticket
!<span style="color:#0054a6; font-size:120%"><big>Type Subject or Key Word to Query Archives</big></span>
|-
|-
|'''Training Videos''' - https://www.versacall.com/training
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Latest revision as of 20:17, 9 October 2023

Call Now 858-677-6766 SubmitTckBtn.png EmailUsBtn.png

GenInfot-Head.png

  • Certain facilites do not want to send messages to contacts when that personel is on a break.
  • When a Schedule has Breaks defined in it, this need can be met with an alteration to the Route.



Require-Head.png

  • The VT3000 Core Software installed and running on your system.
  • At least 1 Route setup and configured in the system.
  • At least 1 Schedule with Breaks setup and configured in the system.
  • Permission to Edit Routes.


Example of Schedule with Breaks

  • BreakMess-1.png




Video-Head.png





Instruction-Head.png


Step 1
Open the VT3000 web interface – select VT3000 Core Software - log in – select Configuration – select Routing.

  • 3110 1.png
  • 3110 2.png


Step 2
Select a Route from the list so that it is highlighted - select the Edit button

  • Route-2.png


Step 3
By default you will be taken to the Route Properties tab - the following Options are available:

  • BreakMess-2.png


  • Route ID – assigned by the VT3000 software.
  • Route Name – name assigned to the Route.
  • Repeat Last Escalation – marked if the last escalation should continue to get notifications if a call is not acknowledged.
  • Send Communications - tells the system when to send Communications to the Outputs on the Escalation.
  • Always - sends communications to the Outputs on the Escalation at all times associated with the Outputs assigned Schedule/Shift.
  • Only During Scheduled Time - sends communications to the Outputs on the Escalation when there is NOT a Break or Lunch/Dinner.


Step 4
Select the Only During Scheduled Time option.

  • BreakMess-3.png


Step 5
If you have multiple Schedules, select the down arrow for the Schedule field and select the appropriate Schedule.

  • BreakMess-4.png


Step 6
Using our Sample Schedule shown in the Requirements section, the Outputs on the Cell 1 - Maintenance Route will not get Communications during the following times:

  • 1st Break - 8:00 am to 8:15 am
  • Lunch - 11:00 am to 11:30 am
  • 2nd Break - 1:00 pm to 1:15 pm


Step 7
Select Save & Exit when completed.

  • Save-Discard.png



Related-Head.png

Select a Guide Here
Add a Route
Add a Pager
Add an Email
Add a Cell Phone (Text Message)
Add a Two-Way Radio Channel
Add an Output Group
Add a Phone (Voice)
Print Out of a Route



Search-Head.png

Type Subject or Key Word to Query Archives

 



VC Footer.png
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