VT3000 - Add Route

Overview Routes are created by adding escalations of time with outputs (contacts). This allows the user to specify what output (contact) is to be alerted based on the alarm and module.

Requirements 1. The VT3000 Core Software installed and running on your system. 2. At least one Output setup in the system. Preferably you will need multiple Outputs setup.

Instructions

Step 1. Open the VT3000 web interface – select VT3000 Core Software - log in – select Configuration – select Routing. Configuration Routing

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Step 2. Select Add to create a new route - select a route then select Edit to change an existing route.

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Step 3. Route Properties. Route Name – enter a name for the route. Route ID – assigned by the VT3000 software. Repeat Last Escalation – mark if the last escalation should continue to get notifications if a call is not cleared. NOTE - when last escalation is unmarked notifications will stop once it is completed.

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Step 4. Select the Escalations Tab – click on the plus icon to add an escalation.

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Step 5. The escalation list shows all escalations and the time interval.

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Step 6. Escalation Properties: Duration – enter the number of seconds to elapse before the next escalation is initiated. Description – optional - enter a description.

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Step 7. Available - Select - view outputs in a list. Sort the list by output or show all.

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Step 8. Use the list to select one or multiple outputs. Hold down the Ctrl key while selecting the output name to make multiple selections.

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Step 9. Select the Add button to add the outputs to the escalation.

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Step 10. Available - Search - using a search field, find outputs by name.

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Step 11. Type in the name for the search - select the Find button.

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Step 12. Select the output in the list.

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Step 13. Select the Add button to add the output to the escalation.

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Step 14. Use the same steps to add additional escalations - select Save & Exit when completed.

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Related - Step by Step Guides No Communications on Breaks Add a Pager Add an Email Add a Cell Phone (Text Message) Add a Two-Way Radio Channel Add an Output Group Add a Phone (Voice) Print Out of a Route	Additional Help Submit a Ticket - https://www.versacall.com/customer-support/service-ticket Training Videos - https://www.versacall.com/training