VT3000 - Do Not Send Messages for Breaks

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Overview If your facility has a need to stop communications during Breaks, the guide below will explain how to set this up.

Requirements See Requirements Here 1. The VT3000 Core Software installed and running on your system. 2. At least one Route setup in the system. 3. At least one Schedule that has Shifts with Breaks setup in the system.

Sample Schedule w/Breaks

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Video

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Step 1. Open the VT3000 web interface – select VT3000 Core Software - log in – select Configuration – select Routing. Configuration Routing

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Step 2. Select a Route from the list so that it is highlighted - select the Edit button.

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Step 3. By default you will be taken to the Route Properties tab. On this page you will see the following options: Route ID – assigned by the VT3000 software. Route Name – enter a name for the route. Repeat Last Escalation – mark if the last escalation should continue to get notifications if a call is not cleared. Send Communications - tells the system when to send Communications to the Outputs on the Escalation. Always - sends communications to the Outputs on the Escalation at all times associated with the Outputs assigned Schedule/Shift.

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Step 4. Select the Only During Scheduled Time option.

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Step 5. If you have multiple Schedules, select the down arrow for the Schedule field and select the appropriate Schedule.

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Step 6. Select Save & Exit when completed.

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Step 7. Using our Sample Schedule shown in the Requirements section, the Outputs on the Test Route 1 Escalations will not get Communications during the following times: 1st Break - 8:00 am - 8:15 am Lunch - 11:15 am - 11:45 am 2nd Break - 1:15 pm - 1:30 pm

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Select a Guide Here Add a Route Add a Pager Add an Email Add a Cell Phone (Text Message) Add a Two-Way Radio Channel Add an Output Group Add a Phone (Voice) Print Out of a Route

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